6 Steps to Communicate with Impact

Click to watch our video above

“We spend as much as 80 percent of our waking day in some form of communication.” -Patrick Donadio

 

6 Steps to Communicate with Impact

Three quick facts I learned from reading just the first few pages of Communicating with Impact: Effectively Communicate Ideas and Achieve Greater Results:

  1. Almost 80 percent of your day is spent in some form of communication.
  2. Communication skills ranked as the most or second-most desired skill in all industries.
  3. Better communication leads to better results.

 

“Companies with effective communication had 47 percent higher returns to shareholders over five years.” -Patrick Donadio

 

Rather eye-opening before I even got into the book. It’s hard to overstate the importance of communicating well. I am on a constant personal journey to learn how to connect with others more authentically, to listen better, and to express myself more clearly.

Today I am excited to introduce you to someone who is a master teacher on the art of communication. His work has helped me, and I hope you enjoy our discussion.

What Coffee, Hats, and Brooms Teach About Servant Leadership

 

Click above to watch the video interview with Howard Behar

“Leadership is about being of service to others, not being served by others. Be a mentor, not a boss.” -Howard Behar

 

The Importance of Servant Leadership

 

I have had the privilege of giving keynotes on servant leadership all over the world. I’m passionate about this leadership style, and I am always reading and learning all I can about it.

That’s why I am thrilled to talk with Howard Behar. Howard is the former President of Starbuck’s North America and the founding President of Starbucks International. When he joined, Starbucks had 28 stores and he helped grow it to over 15,000 stores on five continents. He was also on the Board of Directors for twelve years.

What I love about Howard is this: he could have stopped and enjoyed the fruits of his labor. But he instead mentors and teaches on servant leadership. He wrote two books:

 

It’s Not About the Coffee

 

And

 

The Magic Cup.

 

“The person who sweeps the floor should choose the broom.” -Howard Behar

 

Did you know that servant leadership played a major role in the growth of Starbucks? Did you know that its culture is based on the concepts?

 

“Do it because it’s right, not because it’s right for your resume.” -Howard Behar

 

We talked about a range of subjects:

How to Fuel Business Growth with Cameron Mitchell

Click above to watch our video interview.

 

What is the question?

Our stories are very different, and yet there are some striking common themes: Both of us started in restaurants as dishwashers and became CEOs. Both of us mapped out our goals early in life. Both of us believe in people as the way to transform company culture.

Perhaps that is why I was immediately drawn into the pages of Cameron Mitchell’s compelling book.

More likely the answer to my intrigue is the fact that I find myself in one of his restaurants every week. You can always count on superb service, delicious food, and an inviting atmosphere.

 

“Yes is a state of being.” -Cameron Mitchell

 

Recipe for Growth

The recipe for his latest book includes equal parts entrepreneurial advice, culture how-to, and business mixed together in an autobiographical stew that is seasoned with honesty and experience.

Though I am well-aware of Cameron Mitchell’s success, I found myself nervously reading parts of it, wondering if they would make it.

But make it they did, and the journey is worthwhile reading for anyone looking to emulate success.

Cameron accepted the invitation to visit me in my office where we discussed a range of topics from his mistakes, to company culture, to his recipe of success.

 

“Guaranteed fun = guaranteed success.” -Cameron Mitchell

 

Get his new book, Yes is the Answer! What is the Question?: How Faith In People and a Culture Of Hospitality Built A Modern American Restaurant Company, to learn more about his compelling story.

 

Achieve your goals faster. By signing up for FREE to Leadership Insights, you will have a positive stream of insights to skyrocket your success.

Already on my list? Enter your email above and you'll get instructions on how to access the webinar.

 

4 Commitments of a Winning Team

Click above to watch our interview

Advice from an NBA All-Star

 

The very first thing you notice when you see Mark Eaton is his height. At 7’4” that’s to be expected. (That’s not a typo.)The Four Commitments cover - highres

His career in the NBA is well-known: NBA All-Star, leading the league in blocked shots in four seasons, a five-time member on the NBA all-defensive team. He has two records including the most blocked shots in one season (456) and career average blocked shots (3.5).

His career continues as a motivational speaker, entrepreneur, and now, author.

His book, The Four Commitments of a Winning Team, is a blend between his intriguing personal story and his principles for teambuilding. Even if you don’t follow professional basketball, I am certain you will enjoy it.

In our interview, you will learn:

  • What Wilt Chamberlin told him in five minutes that changed everything
  • Why he dreaded his height for much of his life
  • How an auto mechanic who wasn’t interested in basketball became an NBA All-Star
  • How the never-ending persistence of a coach changed the course of his career
  • What a winning team looks like
  • Why teamwork is misunderstood

 

The Four Commitments of a Winning Team

Commitment #1: Know your job.

Commitment #2: Do what you’re asked to do.

Commitment #3: Make people look good.

Commitment #4: Protect others.

 

Quotes

“A team is a group of people who commit to each other.” -Mark Eaton

 

“Good things take time, as they should. We shouldn’t expect good things to happen overnight. Actually, getting something too easily or too soon can cheapen the outcome.” -John Wooden

 

“You can’t always control who your boss is or your work environment, but you can control your approach to personal preparation, teamwork, and dedication to your job.” -Mark Eaton

Turn Your Day Job into Your Dream Job

 

Day Job to Dream Job

 

86% of the population wishes they weren’t at their job.

That’s a startling statistic shared by Kary Oberbrunner. Kary is an author, speaker, and coach who left his day job to pursue his dream job several years ago. His personal story is compelling, overcoming severe stuttering, depression, and self-injury to becoming a community and business leader.

I recently spoke with him about his work and particularly about his book, Day Job to Dream Job: Practical Steps For Turning Your Passion Into A Full-Time Gig.

 

“Sometimes stories cry out to be told in such loud voices that you write them just to shut them up.” -Stephen King

 

In our video interview, we talk about:

What it takes to pursue your life with purpose and meaning.

Kary calls people who pursue this “dream jobbers” and says only 14% of people are truly excited about their jobs.

 

Clarity. It starts with clarity. And with that clarity comes action.

 

 “Clarity attracts and confusion repels.” -Kary Oberbrunner

 

“Clarity has rough edges. Clarity is sharp. People are scared of clarity because they will either be accepted or rejected.” -Kary Oberbrunner

 

The importance of surrounding yourself with the right people.