Focus on the Customer Why should customers have to rekey their data over and over when buying something? Why does an employee need four levels of approval for a simple order of office supplies? How did we become such nincompoops?...
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Books & Authors
How to Build a Culture of Deep Creativity
Build A Culture of Innovation Innovation. The buzz word of the decade that is used, overused, and abused, creating what Alf Rehn calls “innovation fatigue.” I had the opportunity to speak with Alf about his new book Innovation for...
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How to Solve Complex Problems Fast
Simplicity in the Age of Complexity “The answer is simple,” the professor said, then he waited a minute and added the important qualifier, “if you are a mathematical genius.” He was attempting to explain one of the most complex...
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Outsizing Strategies to Grow Your Business Potential
Grow Your Business Many business leaders claim to have competitive advantage and yet they struggle to achieve the growth that they think is possible. What strategies separate winning organizations from the rest? What is required to...
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Why We Fear Feedback
Effective Feedback It was a Thursday morning and I was just rolling into the office. I was hurrying to the coffee machine for a dose of badly-needed caffeine when I heard a voice from behind me. “Skip, can we grab five...
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How to Create a Powerhouse Team
Winning Team Playing midfielder for the United States Women’s National Soccer Team for over twenty-three years, Kristine Lilly knows a thing or two about winning teams. Five FIFA World Cups and three Olympic Games, an inductee into...
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