Leadership is Not a Title Do you remember how it felt when you got that promotion that also included a Manager, Supervisor, or Executive title? Chances are, you felt pride, a sense of accomplishment, and a bit of excitement. While there...
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Books & Authors
10 Elements of an Outstanding Customer Service Culture
This is a guest post by customer service turnaround expert, Micah Solomon. Micah is the author of Ignore Your Customers (And They’ll Go Away). Outstanding Customer Service Cultures Company culture is a hot topic of business discussion,...
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How to Create in a Flash and Create Breakthrough Innovation
Create Breakthrough Innovation What if you could follow directions that would lead you to a place of higher innovation and creativity for you and your team? Roger Firestien, Ph.D, is a senior faculty member at the Center for Creativity...
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AI and the Future of Work with David Staley
Just Don’t Call Them Predictions Is it possible to be a futurist who doesn’t make predictions? “ “It’s tough to make predictions, especially about the future.” -Yogi Berra Tweet ThisShare on Facebook I didn’t...
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How to Use Body Language and Words for Maximum Effect
Understanding Motivation What makes people tick. I’ve always been fascinated by people’s motivation. Why does one person react one way and another completely different to the exact same thing? And how do you best influence others...
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The Best Book Covers of 2019
Book Jackets It’s incredibly difficult to believe that we are nearing the end of the year and the end of a decade. As you prepare for the holidays, maybe you are busy thinking about New Year’s resolutions and goals. Maybe...
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