This is a guest post by customer service turnaround expert, Micah Solomon. Micah is the author of Ignore Your Customers (And They’ll Go Away). Outstanding Customer Service Cultures Company culture is a hot topic of business discussion,...
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Latest Blogs -
Leadership
AI and the Future of Work with David Staley
Just Don’t Call Them Predictions Is it possible to be a futurist who doesn’t make predictions? “ “It’s tough to make predictions, especially about the future.” -Yogi Berra Tweet ThisShare on Facebook I didn’t...
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How to Use Body Language and Words for Maximum Effect
Understanding Motivation What makes people tick. I’ve always been fascinated by people’s motivation. Why does one person react one way and another completely different to the exact same thing? And how do you best influence others...
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Lessons and Quotes from the Most Watched Christmas Movies
Life Lessons from the Classics This time of year, many people are busy with the holidays. Our traditions are wrapped in our family history, our religion, our culture. No matter your background or practice, you likely will find...
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The Elements of Transformational Leadership
This extract from Wellbeing at Work by Cary Cooper and Ian Hesketh is ©2019 and reproduced with permission from Kogan Page Ltd. Transformational leadership One of the popular frameworks of leadership is that of transforming...
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Talk is Chief: Why Leaders Must Be Great Communicators
Leadership and Communication It’s difficult to overstate the importance of great communication skills for leaders. Whether sharing the strategic vision, negotiating difficult contracts, or having individual performance discussions,...
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