Raise your game every day with lessons learned from Skip and his vast network of leaders and visionaries around the world.

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Aim Higher: Commit to a winning team with Mark Eaton 

Build a Winning Team Studies tell us that tall people make more money, easily earn admiration, and advance faster in their careers. But no one told that to my guest on this week’s “Aim Higher” podcast, Mark Eaton. As a 7’4” auto mechanic, Mark felt rather...

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16 Quotes to Encourage You through Adversity

Quotes to Encourage   Ever feel like your life is one giant storm that never ends? You feel battered and tossed from one thing to the next like a boat on the ocean? Life isn’t always easy. And, though we look forward to calmer seas and clearer skies, it’s the not...

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Aim Higher: Creating Amazing Customer Experiences

Amazing Customer Service   Shep Hyken talks about the “customer journey” the way most of us talk about a meal at our favorite restaurant. I don’t know about you, but that’s not usually how those conversations go. Most people approach customer experience planning...

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