25 Quotes to Build a Winning Team

You Win in the Locker Room First

A few months ago, I read Jon Gordon and Mike Smith’s book, You Win in the Locker Room First: The 7 C’s to Build a Winning Team in Business, Sports, and Life.

9781119157854The former NFL head coach of the Atlanta Falcons, Mike Smith, teamed up with one of my favorite authors, Jon Gordon, to explore seven principles that teams use to reinvigorate and reinvent their future.

I’m not sure how you read, but the more I like a book, the more underlines, highlights, and dog-eared pages appear. Long ago, I developed the habit of doing this because I want the wisdom of the authors to penetrate my thick skull and make an impact. When I read this book, there were so many quotes that stuck with me.

So, instead of an author interview, I wanted to share the top 25 Quotes from this book on team building that stuck with me. I hope you find them helpful as you build a great team of your own. Because, as the title of this book reminds us, winning starts long before you actually take the field.


25 Quotes to Build a Winning Team

“Culture is defined and created from the top down, but it comes to life from the bottom up.” –Mike Smith


“Culture drives expectations and beliefs. Expectations and beliefs drive behaviors. Behaviors drive habits and habits create the future.” –Jon Gordon


“Winning doesn’t begin just in the locker room; it also begins in the mind.” –Jon Gordon


“You win in the mind first and then you win on the field or court.” –Jon Gordon


“Leadership is a transfer of belief.” –Jon Gordon


“The leaders of the team or organization set the tone and attitude.” –Mike Smith


“What we think matters. Our words are powerful.” –Mike Smith


“If you are complaining, you are not leading. If you are leading, you are not complaining.” –Mike Smith


“Great leaders are positively contagious.” –Mike Smith


“The character you possess during the drought is what your team will remember during the harvest.” –Mike Smith


“To build a winning team, you want to be consistent in your attitude, effort, and actions.” –Jon Gordon

33 Innovation Quotes to Inspire Your Next Idea

The Power of Innovation

There’s no telling where your next idea will come from. One of the many reasons I love to share quotes is that they often inspire us or cause us to think differently. Here are some quotes about innovation for the next time you need a spark.


“Innovation is taking two things that already exist and putting them together in a new way.” –Tom Freston


“What good is an idea if it remains an idea? Try. Experiment. Iterate. Fail. Try again. Change the world.” – Simon Sinek


“Innovation is created as a result of constructive conflict.” -Jeff DeGraff


“Innovation distinguishes between a leader and a follower.” –Steve Jobs


“Finding opportunity is a matter of believing it’s there.” –Barbara Corcoran


“There’s a way to do it better—find it.” –Thomas Edison


“Innovation comes from saying NO to 1,000 things.” –Steve Jobs


“Vision is the art of seeing the invisible.” –Jonathan Swift


“Innovation only survives when people believe in their own ideas.” –Levo League


“Innovation is the central issue in economic prosperity.” –Michael Porter


“It always seems impossible until it is done.” –Nelson Mandela


“You can’t use up creativity. The more you use, the more you have.” –Maya Angelou


“This world is but a canvas to our imagination.” –Henry David Thoreau


“The world is a book and those who do not travel read only one page.” – St. Augustine


“If at first the idea is not absurd, then there is no hope for it.” –Albert Einstein


“The secret of change is to focus all of your energy, not on fighting the old, but on building the new.” –Socrates


“Exploration is the engine that drives innovation. Innovation drives economic growth. So let’s all go exploring.” –Edith Widder


“When the winds of change blow, some people build walls and others build windmills.” –Chinese Proverb


“The world needs dreamers and the world needs doers. But above all what the world needs most are dreamers that do.” –Sarah Ban Breathnach

15 Thanksgiving Quotes to Start the Holiday Season


Thanksgiving is here in the United States. Even outside of the USA, you can benefit from a spirit of thankfulness and gratitude. Here are fifteen quotes to get you started:


“Thanksgiving Day is a good day to recommit our energies to giving thanks and just giving.” –Amy Grant


“Thanksgiving is an emotional holiday. People travel thousands of miles to be with people they only see once a year. And then they discover once a year is way too often.” –Johnny Carson




“I love Thanksgiving because it’s a holiday that is centered around food and family, two things that are of utmost importance to me.” –Marcus Samuelsson


“Thanksgiving, after all, is a word of action.” –W.J. Cameron


“Thanksgiving dinners take 18 hours to prepare. They are consumed in 12 minutes. Half-times take 12 minutes. This is not coincidence.” –Erma Bombeck


“An optimist is a person who starts a new diet on Thanksgiving Day.” –Irv Kupcient


“Thanksgiving Day comes…once a year; to the honest man it comes as frequently as the heart of gratitude will allow.” –Edward Sandford Martin



“I like football. It’s a great way to avoid conversation with your family at Thanksgiving.” –Craig Ferguson

25 Quotes to Encourage You Through The Storm

If you are going through one of life’s storms or what seems like an unending valley, you may not feel like you will ever experience a sunny day or a mountaintop again.  These quotes are designed to encourage you through it all.


“What matters most is how well you walk through the fire.” –Charles Bukowski


“I am not what happened to me. I am what I choose to become.” –Emma Watson


“Worrying does not empty tomorrow of its troubles, it empties today of its strength.” –Corrie Ten Boom


“You don’t get to choose if you get hurt in this world, but you do have some say in who hurts you.” –John Green


“I hope you live a life you’re proud of. If you find that you are not, I hope you have the strength to start all over again.” –F. Scott Fitzgerald


“Strong people don’t put others down, they lift them up.” –Michael Watson


“Pain is inevitable. Suffering is optional.” –Buddha


“I breathe in my courage. I exhale my fear.” –Jonathan Huie


“You are being tested. And you know what they say my darling, being tested only makes you stronger.” –Downton Abbey


“You never know how strong you are until being strong is the only choice you have.” –Bob Marley


“Don’t waste a minute not being happy. If one window closes, run to the next window—or break down a door.” –Brooke Shields

101 Customer Service Quotes To Better Your Business

Customer First

Every business wants to develop a stellar reputation. Over time, that positive sentiment not only earns repeat business, but also eventually earns trust. Customer service is vitally important to establish and grow that trust. Every interaction with you or your brand offers the incredible opportunity to build a relationship and fortify your position.

In the social media age, your business reputation can catapult you to a beloved partner or sink you to nothing in almost no time flat.

Here are a collection of customer service quotes all designed to remind us of the importance of the customer.


“Make the customer’s problem your problem.” –Shep Hyken


“If you want customers to know they matter to you, show it by being interested in what matters to them.” –Scott McKain


“There are no traffic jams on the extra mile.” –Zig Ziglar


“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” –Henry Ford


“Do what you do so well that they will want to see it again and bring their friends.” –Walt Disney


“To understand the man, you must first walk a mile in his moccasins.” –North American Indian Proverb


“The purpose of a business is to create a customer who creates customers.” –Shiu Singh


“It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” –Charles Darwin


“If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.” –Jeff Bezos


“There is only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” –Sam Walton


“The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.” –Valeria Maltoni


“There is a spiritual aspect to our lives—when we give we receive—when a business does something good for somebody, that somebody feels good about them!” –Ben Cohen


“A brand is defined by the customer’s experience. The experience is delivered by the employees.” –Shep Hyken


“Unless you have 100% customer satisfaction, you must improve.” –Horst Schulz


“Complaints often contain the seeds for growth.” –Skip Prichard


“Choose to deliver amazing service to your customers. You’ll stand out because they don’t get it anywhere else.” –Kevin Stirtz


“People expect good service but few are willing to give it.” –Robert Gately

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” –Warren Buffett


“Good customer service costs less than bad customer service.” –Sally Gronow


“Here is a powerful yet simple rule. Always give people more than they expect to get.” –Nelson Boswell


“Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.” –Ross Perot


“Always do more than is required of you.” –George Patton


“Customers will want to talk to you if they believe you can solve their problems.” –Jeffery Gitomer


“The result of a business is a satisfied customer.” –Peter Drucker


“The most successful organizations are the ones that make it easier to do business with them.” –Scott McKain


“Customer service represents the heart of a brand in the hearts of its customers.” –Kate Nasser


“What you get by achieving your goals is not as important as what you become by achieving your goals.” –Zig Ziglar


“Inconsistent customer service is worse than bad customer service.” –Martin Baird


“Courteous treatment will make a customer a walking advertisement.” –J.C. Penney


“When the customer comes first, the customer will last.” –Robert Half