What Coffee, Hats, and Brooms Teach About Servant Leadership

 

Click above to watch the video interview with Howard Behar

“Leadership is about being of service to others, not being served by others. Be a mentor, not a boss.” -Howard Behar

 

The Importance of Servant Leadership

 

I have had the privilege of giving keynotes on servant leadership all over the world. I’m passionate about this leadership style, and I am always reading and learning all I can about it.

That’s why I am thrilled to talk with Howard Behar. Howard is the former President of Starbuck’s North America and the founding President of Starbucks International. When he joined, Starbucks had 28 stores and he helped grow it to over 15,000 stores on five continents. He was also on the Board of Directors for twelve years.

What I love about Howard is this: he could have stopped and enjoyed the fruits of his labor. But he instead mentors and teaches on servant leadership. He wrote two books:

 

It’s Not About the Coffee

 

And

 

The Magic Cup.

 

“The person who sweeps the floor should choose the broom.” -Howard Behar

 

Did you know that servant leadership played a major role in the growth of Starbucks? Did you know that its culture is based on the concepts?

 

“Do it because it’s right, not because it’s right for your resume.” -Howard Behar

 

We talked about a range of subjects:

Juliana Rotich

How Leaders Can Be Humble in an Age of Arrogance

arrogant leader

Leadership Power

Leadership is often linked to power, and it can unfortunately also be linked with arrogance. I believe most leaders are positive people who want to use their power and influence for good. Most people don’t start a career plan with the goal to become arrogant, either. And yet it happens.

How should leaders use power? How do leaders protect against becoming arrogant? How do leaders stay humble?

As one of the early endorsers of The Leadership Killer: Reclaiming Humility in an Age of Arrogance, I had the opportunity to interact with authors Bill Treasurer and John Havlik about their work. They have known each other for decades, but they took decidedly different paths. Bill is founder of Giant Leap Consulting and has authored several books on leadership. John Havlik is a retired Navy SEAL who led special operations teams around the world for decades. The combination of civilian and military leadership experience was also an intriguing aspect to their work together. I reached out to them to talk about the important subjects raised in the book.

 

Every leader must answer this critical question: how will I use my leadership power?

 

How Leaders Effectively Use Power

How do leaders effectively use power?

It’s important to acknowledge that leadership involves the use of power to affect results. In fact, a leader is deemed successful or unsuccessful based on the magnitude and consistency of results achieved. As a leader grows in effectiveness and influence, the more power they are given to, potentially, affect more results. The leaders we admire most, and the ones we consider to be most noble, are those who use and distribute power in a way that best serves the interests of the people and teams they are charged with leading. The challenge is, though, as a leader grows in power, the more susceptible they become to the trappings of power. Emperor Palpatine, who was Darth Vader’s mentor and master in the Star Wars movies, said, “All those who gain power are afraid to lose it…even the Jedi.”

For example, in their annual report, the Association of Certified Fraud Examiners found that of the 2700 cases of fraud across more than 100 countries, perpetrators who had worked at their organizations for more than 10 years caused six times as much financial damage (over the median loss) than fraudsters who had worked there less than one year. One interesting contributing factor is that often as a person rises through the leadership ranks, they become subject to less direct oversight, and it becomes more tempting and easier to hide crimes. In other words, when leaders abuse their power it is often because they’re convinced they won’t get caught.

 

“All those who gain power are afraid to lose it…even the Jedi.” -Emperor Palpatine

 

Signs of Misuse of Power

What are some of the signs of a leader who is misusing that power?

25 Fred Rogers Quotes to Inspire Your Neighborhood

Brighten Your Neighborhood

February 19th 1968 may not be marked as a monumental day in history, but it marked the start of an unexpected yet extraordinarily influential television run.

Mr. Rogers Neighborhood debuted that day and would have a marked impact on a generation. Just hearing him sing the opening song, “Won’t You Be My Neighbor?” transports us to another time. His message of caring for your neighbor is one that the world seems to miss more with each passing year.

In memory of the man who debuted so many years ago, here are some of his inspiring quotes.

Why not brighten the world a bit by sharing them in your neighborhood?

 

“You are special. You’re special to me. There’s only one in this wonderful world.” -Fred Rogers

 

“You rarely have time for everything you want in this life, so you need to make choices. And hopefully your choices can come from a deep sense of who you are.” -Fred Rogers

 

“Always look for the helpers. There will always be helpers. ” -Fred Rogers

 

“There are three ways to ultimate success: The first way is to be kind. The second way is to be kind. The third way is to be kind.” -Fred Rogers

 

“In times of stress, the best thing we can do for each other is to listen with our ears and our hearts and to be assured that our questions are just as important as our answers.” -Fred Rogers

 

“How sad it is that we give up on people who are just like us.” -Fred Rogers

 

“To love someone is to strive to accept that person exactly the way he or she is, right here and now.” -Fred Rogers

 

Katherine Goble Johnson