One of my local Nashville friends, Louis Upkins, is someone who is filled with energy and ideas. Whenever we get together, I am energized. Louis has worked with some of the biggest names in business, sports, and entertainment. He wrote a thought-provoking book called Treat Me Like a Customer, which encourages business people to treat their families at least as well as their customers. In a world that seems to be accelerating faster and faster, he has timeless advice on balance and lessons of success that really matter.
I spent some time with Louis talking about these principles and what he has learned from a life spent with fascinating people.
Here are nine random notes I starred in the margins of Louis’ thoughtful book:
- Return calls at least as promptly to your family at home as you do with customers.
- Follow through with what you say you will do.
- Don’t go to bed angry.
- Listen carefully, looking them in the eyes.
- Write in a journal.
- Create a strategic family plan.
- Go the extra mile whenever possible.
- Avoid “fightin’ words” like “You always” or “You never.”
- Celebrate your success.