Do What You Say You are Going to Do I recently had a small leak in our roof. You would think that it would be a simple fix. We called a roofer who came out and poked around the roof. He said he would get back to us with an estimate...
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Articles Posted by
Skip Prichard
Why Your Customers Hate You and How to Fix It
Focus on the Customer Why should customers have to rekey their data over and over when buying something? Why does an employee need four levels of approval for a simple order of office supplies? How did we become such nincompoops?...
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Aim Higher: Great Leaders Ask Great Questions
Leaders Ask Great Questions Plenty of success gurus can tell you about the importance of asking questions—not just for leaders, but for everyone. In your personal life as well as in business, understanding others’ knowledge and...
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How to Build a Culture of Deep Creativity
Build A Culture of Innovation Innovation. The buzz word of the decade that is used, overused, and abused, creating what Alf Rehn calls “innovation fatigue.” I had the opportunity to speak with Alf about his new book Innovation for...
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My Favorite Rendition of the Star Spangled Banner
Happy 4th! It’s hard to believe but it is already July 4th week. Each year, I share patriotic quotes to celebrate the birth of the United States of America. Many years ago, I recall Whitney Houston singing The Star Spangled Banner...
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