Increase Your Resilience to Thrive in a Turbulent World

Resilience

Increase Your Resilience

Most of us are surrounded by more stress than ever before. It often starts the minute we get up as our devices feed us headlines. Our jobs require instant and continued results, and yesterday’s accomplishments seem to be remembered less and less.

Ama Marston and Stephanie Marston’s new book, Type R: Transformative Resilience for Thriving in a Turbulent World, is a thoughtful and inspirational guide to thriving during stressful times. Type R’s use challenges to innovate and grow.

I recently spoke with Ama Marston about her research into resilience. Ama is an internationally recognized leadership expert who has worked on five continents with global leaders. She is also the founder and CEO of Marston Consulting.

 

“And onward full tilt we go, pitched and wrecked and absurdly resolute, driven in spite of everything to make good on a new shore.” -Barbara Kingsolver

 

You start your new book with a gripping account of a car accident that impacted your lives. How did this awful accident impact your life’s work and result in this book?

For my mother, the process of having to recover from sever injuries and learn to walk again ultimately shaped her path to becoming a psychotherapist and stress expert. I was three at the time, but the accident also forged an even stronger lifetime bond between the two of us.

Decades later that led us to support one another while each of us separately faced the financial crisis as business owners, the ups and downs of entrepreneurship, family and health crises, etc. Through ongoing conversations we supported one another and also sought to better understand the convergence of personal, professional, and global turbulence. These challenges were something we were facing ourselves, but that we were each seeing in our respective professions. This was occurring in corporations and in the halls of the United Nations. It was on the minds of our clients and colleagues, global leaders, and our friends and family. So, while it took decades for the impacts of our car accident to come full circle, in some respect it planted a seed for a lifetime of learning about Transformative Resilience together and ultimately collaborating and writing Type R.

 

“In the middle of difficulty lies opportunity.” -Albert Einstein

 

Reframe Adversity

The Power of Attitude Choice: My Lessons from the Mall

christmas holiday shopping

Leadership Lessons from the Mall

 

The hordes of shoppers. Some striding with purpose while others aimlessly lollygag. Children lining up to see Santa. Holiday decorations more elaborate than the year before.

It’s that time of the year.

This year, more than ever, you don’t need to venture out to the stores. The online giants are delighted to offer an alternative. A few clicks replace endlessly circling in search of a parking spot and standing most of the day in lines.

I’ve never been one for shopping, malls, crowds, or any of it. It’s far better to avoid it all. I can rewind my own internal tapes and hear my dialogue: grumbling about the parking, the crowds, the waiting, the hassle.

But this year I suppose I feel somewhat nostalgic for it all. So, I do something unexpected and head to the mall.

 

“Your attitude, not your aptitude, will determine your altitude.” –Zig Ziglar

 

Decide in Advance

I decide to enjoy it: the parking, the bitter wind as I leave the car for the store, the mall.

Inside, it’s warm, inviting. The first person I see is there to assist. He’s an older gentleman, kind, not intrusive and with equal doses of friendliness and helpfulness. We talk about his family and his plans to go home for the holidays. Like the song says, “I’ll be home for Christmas!” he says, laughing as much to himself as to me. He’s had some health problems, I learn, and they are behind him now. He’s glad to be back at work.

Classical music is playing and it’s live. I venture over to the piano and, eyeing a chair, slide into it and close my eyes. It’s a medley from the Sound of Music, which conjures up my childhood when we would all gather around for the yearly show on television. I must be getting old, I think, to be sitting here in a mall, listening to music, and not rushing in the least. Opening my eyes, I watch a young mom pushing a stroller. Her baby’s laugh seems to be part of the Sound of Music track.

 

“People may hear your words, but they you’re your attitude.” –John Maxwell

 

I get up and walk through the mall, enjoying the decorations and the energy of the crowd.

17 Benefits of Thankfulness and Gratitude

Thankfulness and Gratitude

In the United States, we celebrate Thanksgiving this week. That usually means overindulging in food, football, and family. It’s also a time to increase our gratitude for the many blessings we have.

 

“Gratitude is not only the greatest of virtues, but the parent of all others.” -Cicero

 

For years, I have studied the benefits of an attitude of gratitude. I’m amazed at study after study that demonstrates its incredible power. Gratitude helps us:

  • Reduce depression
  • Get promotions at work
  • Improve our self esteem
  • Increase our energy
  • Develop a strong immune system
  • Decrease blood pressure
  • Increase sleep quality
  • Reduce and cope with negative stress
  • Eat healthier
  • Have deeper friendships
  • Increase productivity
  • Improve job performance
  • Become more likable
  • Reach goals faster
  • Increase feelings of happiness and wellbeing
  • Reduce negative emotions such as envy, hatred, and anger
  • Increase positive emotions such as love and empathy

There are many ways to increase gratitude in our lives. One of the best ways is to start a gratitude journal.

But, let’s face it: many of us won’t commit to doing that. So, let’s make this simple. Let’s improve our spirit of thanksgiving and gratitude right now, whatever we are doing, wherever we are, even if we are not celebrating Thanksgiving.

Design your own visuals with Venngage Poster Maker.

3 Steps to Boost Thanksgiving

Creating a High-Trust Culture for High Performance

 

How to Increase Trust

 

Why is culture so difficult to change?

Why are so many employees disengaged?

What should a leader do when she arrives at a company that is struggling?

 

The founding director of the Center for Neuroeconomics Studies recently wrote a book, Trust Factor: The Science of Creating High-Performance Companies to answer these and other questions. Paul J. Zak, PhD, is also a professor at Claremont Graduate University. He recently answered some of my questions about his extensive research into trust. His book is fascinating and contributes to the body of work on trust and organizational culture.

 

Survey of 200,000 employees: 71% of companies have mediocre to poor cultures.

 

Spot the Signs of a Low-Trust Culture

In one part of the book, you tell a story of walking into an office full of cobwebs, old furniture, and a struggling culture. What are some of the signs of a low-trust culture?

Distrust drains employees’ energy, so people move slow, think slow, and lack a passion for their jobs.  Organizations with low trust also have lower profits, so offices often look out-of-date, even while new employees show up as turnover tends to be high.  We have also shown that people take more sick days when they work at low-trust companies, so one sees empty desks.  All these factors are signs of a low-trust syndrome and a downward cycle of productivity, innovation, and profits.

 

“High-trust companies invest in employee health and productivity.” –Paul J. Zak

 

Why Healthy Cultures are Based on Trust

trust factorWhy is a healthy culture based on trust so vitally important to its success?

Companies are, first and foremost, people. As social creatures, we naturally form teams to accomplish goals together.  Extensive research shows that teams are more effective when they have a clear objective and when team members are trustworthy. Trust reduces the frictions that can arise in teams so getting things done takes less effort and as a result more and better work is done.  By measuring brain activity while people work, we’ve shown that people are more relaxed when they trust their colleagues. They innovate more and shed the stress from work faster than those in low-trust companies.  Creating a culture of trust provides powerful leverage on performance because it harnesses what our brains are designed to do: cooperate with others in teams.  And the neuroscience I’ve done shows how to create a culture of trust in a system so it has the maximum effect on brain and behavior.

 

Workers in high trust organizations are paid an average of $6,450 more.

 

I love the biological explanation of the Golden Rule. Explain the connection between oxytocin and trust.

Why Leaders Must Prioritize Health and Wellness

Prioritize Your Health

Leaders are especially vulnerable to stress. Often leaders put others first and sacrifice their own wellbeing in the process. That’s not a recipe for long-term success and often results in failure.

Danielle Harlan, PhD is the Founder & CEO of the Center for Advancing Leadership and Human Potential. She completed her doctorate at Stanford University and has taught courses at both Stanford Graduate School of Business and U.C. Berkeley Extension’s Corporate and Professional Development program.

After reading her book, The New Alpha: Join the Rising Movement of Influencers and Changemakers Who Are Redefining Leadership, I asked her about her research and experience in leadership health and fitness.

 

“A goal without a plan is just a wish.” –Antoine De Saint Exupery

 

Your Health and Your Leadership

When did you realize that prioritizing health was linked to leadership?

Leadership is fundamentally about being able to set a vision and persist over the long run as you lead yourself and others to take on big challenges and work toward the finish line, so it seems like making health a priority would be a no-brainer, right? I mean, it’s pretty obvious that taking care of ourselves affects our energy levels and stamina in the long run.

However, in my experience, this is the one aspect of personal excellence that leaders are most likely to struggle with—and this is true across industries, types of organizations, and roles. As the work piles up, self-care often takes a back seat to other more “pressing” priorities, which almost never leads to good outcomes in the long run.

 

“Nothing ever comes to one, that is worth having, except as a result of hard work.” -Booker T. Washington

 

More often than not, leaders who don’t prioritize their health either become unbearable to work with because they they’re dehydrated, or tired, or stressed, or “hangry”—or they start to get sick. I’ve worked with people who’ve developed diabetes, pre-diabetes, and even heart disease because they’ve put work ahead of their health. I’ve also known people who’ve gained or lost too much weight because of work and even someone who eventually had an aneurism. I’m not saying that there weren’t other factors that played a role in some of these cases, but all of these examples are of people who put work ahead of self-care, and I think they (and their teams and organizations) suffered for it.

After seeing this pattern of behavior and outcomes over and over again, it became clear to me that managing your health is a key component of being an effective human being and a successful leader.

Copyright Kate Haley Photography Copyright Kate Haley Photography

 

 

“Tomorrow belongs only to the people who prepare for it today.” –Malcolm X

 

The Dangers of Putting Work Ahead of Self

Why do you think so many people miss this important link (leadership / wellness) to their detriment?

I think putting work ahead of self-care actually comes from a good place—a desire to put forth our best effort and do as much good as possible, and people can be very effective in the short run by working this way (I’ve definitely had moments, for example, where I’ve sacrificed sleep in order to meet a big deadline).

The problem arises when we consistently put “achievement” ahead of our health and wellness, which simply isn’t sustainable in the long run—and I think The New Alpha gives people permission to re-prioritize their health and wellness, even if it means perhaps being slightly less effective on a few short-term tasks.

 

“Attitude is a little thing that makes a big difference.” –Winston Churchill

 

4 Steps to Improve Your Health Today