The Magic of Personal Development

The Best Advice

One of the best pieces of advice I have ever heard was from Jim Rohn. He said, “Work harder on yourself than you do on your job.”

That struck me as particularly odd at first, but this simple wisdom stuck with me and became a part of my thinking.

 

“Self-development is a higher duty than self-sacrifice.” –Elizabeth Cady Stanton

 

Don’t get me wrong. It’s important to work hard on your job. It will help you stand out, get noticed, and advance your career.

But, if you stop there, you’ll miss out. Working on yourself pays far better than a salary. When you work on your own personal development, you start an almost magical process. Your capabilities expand with each new skill and that sets you up for new opportunities that you likely can’t even imagine.

I recently shared this advice during an interview with the Columbus Dispatch, a news organization in Columbus, Ohio and wanted to share it with you.

Take advantage of the magic of personal development, of working harder on yourself than on your job. You’ll be glad you did.

And, I must also mention that my upcoming book, The Book of Mistakes: 9 Secrets to Creating a Successful Future, will help you on the personal development journey. I share the nine personal development secrets that the most successful leaders employ.

 

Book of Mistakes by Skip Prichard

Order my book today to start your personal development journey.

 

“Work harder on yourself than you do on your job.” -Jim Rohn

 

 

How to Experience the Spirit of Thanksgiving

Experience Thanksgiving

 

Close your eyes.

Well, not yet, or you won’t know what I’m asking.

I want you to remember Thanksgiving dinner as it was in your childhood. If you’re not from the United States, or you didn’t celebrate the holiday, then you may need to suspend reality and make it up. If you had awful Thanksgivings, you may want to imagine the one you wanted.

Okay, try it. Now close your eyes and imagine early Thanksgiving dinners in your home.

 

“Thanksgiving opens the windows of opportunity for ideas to flow your way.” -Jim Rohn

 

When I think about the Thanksgiving of my childhood…

The laughter permeates the room. My sister’s voice is unmistakable, but I can’t hear what she’s saying. My brother is playing the piano, not the classical pieces his teacher wants him to play, but some rock song. My other sisters are playing a game. The TV is on in the living room. There are a few friends visiting and, as often is the case, a few that have nowhere else to go.

Our home, I’ve decided, was built on a secret geological magnetic force. Perhaps that’s why the military has testing grounds nearby. It must be some top-secret location because the magnet attracts all sorts of people to our home. There doesn’t seem to be any rhyme or reason to who. Not the same age. Gender. Race. I suppose that one commonality is that they are all searching to belong somewhere, anywhere.

Well, look no further. We accept everyone. No judgment. Perhaps we will judge you if you don’t eat, drink, and laugh with us.

It’s rare that I’m so silent. I’m not usually an observer here, but a full-on participant. I guess when you’re imagining everything, then you aren’t watching yourself. This little exercise has me thinking, though, about many things in my past. I personally choose to think about the positive. Any negativity is something I choose to erase. Or, better yet, like an old cassette tape, I just record right over it.

As I open my eyes, I’m transported back to today.

How do you experience the spirit of Thanksgiving? How do you get all the lessons you can from the time with your family?

I think of 3 things: let go, fill up, give away:

LET GO.

Let go of the negative. Most of the gratitude exercises I read about don’t start here, but this is what works for me. I can’t be grateful for something if the voice in my head is whining about something else. Literally I imagine things disappearing, minimizing, or flying away.

Know that any negative experiences of the past happened for a reason: to build character, to make you who you are, or for you to just realize how things are better now.

 

“Some of us think holding on makes us strong; but sometimes it is letting go.” -Hermann Hesse

 

FILL UP.

101 Customer Service Quotes To Better Your Business

Customer First

Every business wants to develop a stellar reputation. Over time, that positive sentiment not only earns repeat business, but also eventually earns trust. Customer service is vitally important to establish and grow that trust. Every interaction with you or your brand offers the incredible opportunity to build a relationship and fortify your position.

In the social media age, your business reputation can catapult you to a beloved partner or sink you to nothing in almost no time flat.

Here are a collection of customer service quotes all designed to remind us of the importance of the customer.

 

“Make the customer’s problem your problem.” –Shep Hyken

 

“If you want customers to know they matter to you, show it by being interested in what matters to them.” –Scott McKain

 

“There are no traffic jams on the extra mile.” –Zig Ziglar

 

“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” –Henry Ford

 

“Do what you do so well that they will want to see it again and bring their friends.” –Walt Disney

 

“To understand the man, you must first walk a mile in his moccasins.” –North American Indian Proverb

 

“The purpose of a business is to create a customer who creates customers.” –Shiu Singh

 

“It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” –Charles Darwin

 

“If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.” –Jeff Bezos

 

“There is only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” –Sam Walton

 

“The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.” –Valeria Maltoni

 

“There is a spiritual aspect to our lives—when we give we receive—when a business does something good for somebody, that somebody feels good about them!” –Ben Cohen

 

“A brand is defined by the customer’s experience. The experience is delivered by the employees.” –Shep Hyken

 

“Unless you have 100% customer satisfaction, you must improve.” –Horst Schulz

 

“Complaints often contain the seeds for growth.” –Skip Prichard

 

“Choose to deliver amazing service to your customers. You’ll stand out because they don’t get it anywhere else.” –Kevin Stirtz

 

“People expect good service but few are willing to give it.” –Robert Gately


“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” –Warren Buffett

 

“Good customer service costs less than bad customer service.” –Sally Gronow

 

“Here is a powerful yet simple rule. Always give people more than they expect to get.” –Nelson Boswell

 

“Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.” –Ross Perot

 

“Always do more than is required of you.” –George Patton

 

“Customers will want to talk to you if they believe you can solve their problems.” –Jeffery Gitomer

 

“The result of a business is a satisfied customer.” –Peter Drucker

 

“The most successful organizations are the ones that make it easier to do business with them.” –Scott McKain

 

“Customer service represents the heart of a brand in the hearts of its customers.” –Kate Nasser

 

“What you get by achieving your goals is not as important as what you become by achieving your goals.” –Zig Ziglar

 

“Inconsistent customer service is worse than bad customer service.” –Martin Baird

 

“Courteous treatment will make a customer a walking advertisement.” –J.C. Penney

 

“When the customer comes first, the customer will last.” –Robert Half

Are You Building a Bridge or Digging a Gulf?

Bridge Builders

Last year, I was at lunch with an extraordinary networker.  Almost everyone passing our table would stop and say hello.  I don’t think there was a single person in the restaurant who didn’t know her.  It wasn’t superficial either.  I watched with great respect for her ability to recall details of the person’s family.  She would ask questions about health issues, about family members, about friends.

It’s no wonder that people call her for connections. Her list of friends seems to have no end.

 

“Language designed to impress builds a gulf. Language to express builds a bridge.” -Jim Rohn

 

Fast forward to a different day, a different scene, and a different person.  This time I was observing a business meeting.  One of the men had an incredible ability to build rapport.  He was reaching people on an emotional level.  His ability to quickly build trust was amazing.  Two people would argue and he would synthesize the arguments and find common ground between them.

Both of these people are bridge builders. They are able to build connections with people. Because of that, they radiate positivity, success, and confidence.

 

Gulf Diggers

Contrast this with people who are divisive and negative.  They seem to repel people and not even know it.  Instead of building bridges, they create gulfs.  Many people say not to discuss politics or religion because the topics can be divisive.  I have never followed this advice and find it easy to discuss sensitive topics.  Why?  Because I am genuinely interested in people’s beliefs and opinions.  That’s how I learn. The key is to do it with respect and to borrow techniques from the world’s greatest bridge builders.

“Got it,” you think, “negative versus positive.” Not so fast.

 

Driving Others Away

Some people who build gulfs are actually unknowingly repelling people in a different way. 

Leaders: Choose Your Season

Time to Pause

This morning I went for a walk in the woods behind my house. It’s that time of year when winter’s line is blurring into spring, and spring is beginning to win. The trees remain leafless, and yet, if you look closely enough, you can see the tiniest hints of green scattered here and there. Days are beginning to shift and I feel the restlessness of nature. A slight wind is at first cold and biting before it shifts to a warm, teasing breeze. Walking to the back of the house, I glance up and watch quietly as a small bird ducks under the deck, carrying twigs to make a nest. Spring, undoubtedly, is on the way.

The changing of the seasons. I’m not sure why, but it makes me stop and think more. It’s time for a pause, a look back and a look ahead.  Spring is an exciting time, filled with new possibilities.  To fully take advantage of its hope, we need to discard what we are carrying to free us to take on new opportunities.

 

“You cannot change the seasons, but you can change yourself.” –Jim Rohn

 

Behind us, let’s leave:

  • The ideas of yesterday that didn’t work.
  • The insults and criticisms that others launched, still clawing at us.
  • The clutter of our lives. Yes, spring cleaning allows us to remove the physical clutter. But don’t stop there. It’s the spring cleaning of our thoughts that will yield a great future.
  • The missed goals of what we didn’t do. Holding onto them will only weigh us down.
  • The negative people who don’t believe in us and don’t join our vision.
  • The regrets of yesterday that we continue to allow to rule over today.

 

“Each of us is imbued with the power to choose to the season of our mind.” -Skip Prichard

Leadership Tip: Leave behind the negative people who don’t join your vision.

 

Ahead of us, let’s grab onto:

  • The dream that we shoved into the drawer, but hold onto.
  • The new idea that may prove to be the catalyst of our future.
  • The untried, the experiment, the positive.
  • The new friends who inspire us and push us out of our comfort zone.
  • The wisdom of the past that whispers its undeniable truth.
  • The happiness that trembles just beneath the surface, wanting to inspire.

“Leadership is a choice, not a position.” -Stephen Covey

Leadership Tip: Embrace friends who inspire and push you out of your comfort zone.

 

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