Many people who write me express frustration about dealing with a different generation. Often the emails I receive are full of sweeping generalizations and accusations. Some are less frustrated, but sincerely baffled, wondering how to bridge the divide.
You Can’t Google It: The Compelling Case for Cross-Generational Conversation at Work by Phyllis Weiss Haserot is a book written to help companies, their leaders and personnel of all generations work harmoniously together to understand each other and achieve their common goals faster, profitably and sustainably.
I recently spoke with Phyllis about her research and book.
“Some individuals in every generation exhibit what’s popularly called entitlement.” – Phyllis Weiss Haserot
Achieve Generational Harmony
Tell us about this word you coined: GENgagement™.
I’ve defined GENgagement as the state of achieving harmony, mutual involvement and cooperation, flow, and ongoing absorption in work with people of different generations.
GENgagement means getting all of the generations to understand each other, their influences, and their worldviews so they can work collaboratively, loyally, and productively. It is integral to the mission of transforming workplaces into engaged and productive environments for solving problems and being great places to work.
Benefits to organizations when workers are harmoniously engaged include desired talent retention, development of new skills, competitive intelligence, innovative ideas, and smooth transfer of external relationships – and increased profitability. According to an Aon Hewitt study, a 5% increase in engagement can generate an increase of 3% in revenue growth the following year.
Research: 5 percent increase in engagement can generate a 3 percent increase in revenue.
What are a few of the obstacles to achieving GENgagement?