4 Keys of Personal Reliability

This is a guest post by Lee J. Colan, Ph.D. Lee Colan and Julie Davis Colan co-authored The 5 Coaching Habits of Excellent Leaders.  They also co-founded The L Group in 1999 to equip and inspire leaders at every level:  personal, team and organizational.

Personal Reliability

A business that delivers reliable results is the sum of reliable teams, and reliable teams are the sum of reliable individuals. So, building reliable business results really starts with a leader coaching each team member to deliver reliable individual results.

 

“Personal reliability is a cornerstone of leadership.” -Lee Colan

 

Personal reliability is a cornerstone of leadership. Ken May began working at FedEx while he was in college. He started at the bottom sorting packages. He gradually worked his way up, becoming the Senior Vice President of North American Operations. He then became CEO of FedEx Kinko’s and is currently CEO of Topgolf. When asked about his career climb, May is quick to say, “I just work hard at whatever I do. I don’t complain. I don’t blame. I just work hard. I’m grateful for my job, my organization and my customers. I try to never promise what I can’t deliver.”

May knows that he can’t expect anything from his employees that he isn’t willing to model. His employees know they have a boss, a friend and an example in May. He, in turn, has a loyal workforce. As May has been heard to say, “Personal reliability at the top is the beginning of a successful organization, a dedicated workforce and loyal customers.”

 

3 Levels of Leadership

Leadership is an inside job. It starts inside with your personal leadership traits, such as integrity, trust, competence, authenticity – all of which are aspects of personal reliability. In fact, our company logo is a group of three stacked L’s representing the three levels of leadership: personal, team and organizational. You cannot expect your team to be reliable (or any other trait for that matter) if you are not being reliable. Since reliability, like leadership, is built from the inside out, the most important question a leader should ask is, “How reliable am I?”

 

“Reliability, like leadership, is build from the inside out.” -Lee Colan

Get The Best from Yourself And Others

Success Starts With Your Thoughts

My friend Lee Colan is the author of 13 books and the co-founder of The L Group. Recently, I had the opportunity to sit down and talk with him about leadership and attitude and consistent execution (or what Lee calls adherence).

Lee reminds us that so much of our success starts with our thoughts. Thoughts influence our beliefs, which influence our words. Our words reflect our commitments, which influence our choice of actions. Ultimately, our actions influence the results we achieve.

getting-the-best-from-yourself-and-others

But it all starts with the thoughts in our head.

As Lee says it, “Your thoughts today lead to your results tomorrow.”

In this brief interview, Lee shares more about this model and why consistent execution is so important.

Below are a few stand-out quotes from Lee:

 

“Your thoughts today lead to your results tomorrow.” –Lee Colan

 

“Winning depends less on a brilliant plan than on consistent actions.” –Lee Colan

 

“Those who underestimate the intelligence of others tend to overestimate their own.” –Lee Colan

 

“You don’t have to be great to get started, but you do have to get started to be great.” –Lee Colan

 

“The most important conversation you will ever have is the one with yourself.” –Lee Colan

How to Orchestrate Your Attitude

This is a guest post by Lee Colan and Julie Davis-Colan of The L Group, Inc., a consulting firm that has served leaders at every level since 1999. They are the authors of Getting the Best from Yourself and Others.

Your Attitude Determines Your Success

How do you measure success? Is it by financial security, career growth, community involvement, quality of relationships, spiritual centeredness or the legacy you leave? Whichever measure you choose, your attitude is the single most important factor in achieving success.

 

“Your attitude is the single most important factor in achieving success.”

 

The topic of attitude can be conceptual and confusing. In fact, as we go through life we often hear phrases like, “Keep your chin up,” “Look on the bright side,” or “You need a winning attitude.” Unfortunately, we seldom know how to convert these soft sayings into hard results.

The great news is that even in the worst situations – a victim of a natural disaster, prisoner of war, target of abuse or when hit by a string of unfortunate circumstances – your attitude is something you can always control!

When we control our attitude we influence how our body responds and performs. Where our thoughts and attitudes go, our bodies follow. For example, blushing is a physical reaction to a mere thought. If we have this kind of reaction to a thought, is it such a leap of faith to believe that we can orchestrate our attitudes to affect our bodies in beneficial ways?

 

“The choice of attitude is yours. Tomorrow you will become what you choose today.”

 

A landmark study shed light on the ultimate benefit of a positive attitude. In this particular study, participants who were more positive lived an average of 10 years longer than the other participants. Considering that smoking has been shown to reduce life expectancy by 5.5 years for men and 7 years for women, your attitude might be a health risk factor worth paying real attention to.

The choice of attitude is yours. Tomorrow you will become what you choose today.

 

Study: positive participants lived 10 years longer than other participants.

 

A Script for Orchestrating Attitude

There are three aspects of the script that work in concert: thoughts, words and actions. By orchestrating each aspect with conscious responses, we positively influence our beliefs, commitments and results.

 

Orchestrating Attitude Script

 

The script plays out like this:

  • Thoughts, the way we choose to interpret our world, directly influence our beliefs.
  • Beliefs directly influence the words we choose to speak to others, and more importantly, to ourselves.
  • Words reflect our commitments to ourselves and others.
  • Commitments influence our choice of actions.
  • Finally, our actions directly influence the results we achieve.

This script is self-reinforcing, for better or for worse. The results we achieve reinforce our thoughts, and the same script is played out again. So, it all starts with our thoughts. Our thoughts today influence our results tomorrow.