Max DePree makes it seem so simple:
“The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.”
Let’s break down the wisdom in this quote:
A SERVANT. A LEADER.
Previously, I shared the nine qualities of a servant leader. The servant leader has characteristics of both a servant and a leader. The characteristics are blended together in a harmonious balance. The result is a servant leader we can all admire.
Defining reality is a huge part of leadership. You want to follow a leader who is honest about the current situation you face as an organization.
A leader should be optimistic but still realistic. If a company is nearing bankruptcy, you want a leader who understands the gravity of the situation—but not one who is frozen by that reality. You want someone who can navigate through the storm and lead everyone to the best possible outcome.
The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant. -Max DePree
The end of the quote is about gratitude. A servant leader is thankful—for the opportunity, for the people who have worked hard within the company, for the customers, for the contributions everyone makes to further the success of the organization.
The in-between that Max DePree was referencing is the key. Defining reality was the appetizer. The thank-you is the dessert. The main item on the leader’s menu? The in-between.
I think of the quote about the dash on a tombstone. You’re born one year, there’s a dash, and then another year. That dash represents that in-between. That dash is your life! Like the leader, it’s the in-between that makes all the difference.
As leaders, we often work on the beginning: a new product launch, an organizational announcement, a company acquisition. Whole teams collaborate to start something. At home, it may be the New Year’s resolution or new goal.
We’re equally vigilant about the ending. Winding down an old business or phasing out a service. It’s done with skill and finesse.
But, it’s that in-between that can be so tricky. That’s the day-to-day grind. The smaller decisions, the little actions, the stuff no one really thinks about. It’s that in-between that defines us. That’s where it all comes together.