What qualities make an A Player immediately stand out?
Some qualities that immediately stand out for an A Player are as follows: accountability for results and integrity. Pay attention to the meetings you are in over the next week and notice how many employees and managers make excuses for missing goals, or do not take ownership or accountability for solving a problem. This is why the characteristics of A Players are so important. The A Players are also scrupulous in their integrity. Many people say one thing and then never follow through (or worse yet, tell a lie). A Players, on the other hand, have integrity— they consider someone not following through on their commitment as dishonest behavior.
“Talent is God given. Be humble. Fame is man-given. Be grateful. Conceit is self-given. Be careful.” -John Wooden
I love your “line of choice” image. When a leader sees someone falling into the trap of blaming and making excuses, what does she do to get the player back on track?
In our cultures everyone is trained on The Line of Choice. They’ll politely call out their teammate and ask, “Isn’t that comment below the line?” or “What does an above-the-line response look like?” Or they’ll use the ABC vernacular and ask, “What would an A Player say?” or “That sounds a lot like B Player talk to me.”
Copyright Rick Crossland. Used by permission.
How to Motivate an A Player
What motivates an A Player?
One thing great about A Players is the leader does not have to motivate them. In fact, they are self-motivated. A Players truly work for passion. They find purpose in the process itself. They are not coin operated. They focus on satisfying customers, making better products, and you know what? The money follows! In fact it flows much more freely than if they had focused on the money.
“A Players are self-motivated, work for passion, and find purpose in the process itself.” -Rick Crossland
Throughout the book, you reference ethics, morals, and character. You also talk about leaders with some big personal failings. Why do so many people fall into these traps? How do you guard against it?
So many people fall into poor ethics and moral character for a few reasons. One is that their environment lets them get away with it. I’d recommend you put your antenna up this week and see how many times people in your organization tell and get away with white lies or half-truths. Odds are you will be startled by what you find. Now the question is, are you holding them accountable to clean up their act? The other root cause is that people suffer from hubris. Many folks just don’t think the rules apply to them, or they think they won’t get caught.
The way to guard against weak ethical and moral character is to build a culture where there is transparency to our actions. Societal ethics are becoming more blurred by the day. Make the adage by Aldo Leopold, “Ethical behavior is doing the right thing when no one else is watching- even when doing the wrong thing is legal,” part of your culture’s DNA. Build your systems so someone is watching and holding others accountable. Finally, the leader sets the tone for the ethical mores of your organization. Part ways with leaders with shaky ethics.
The first step to strategizing what kind of team you want to lead is deciding what kind of story you want for your organization. What stories will your customers tell their friends and family? What stories will your employees tell their friends and family? Your business’s success and profitability depend on the stories that get told. Take the time to develop a story that captivates and engages.
Here’s an example. I have spoken many times around the world about a disastrous experience I had on Lufthansa Airlines over ten years ago. There is even a video of me available on the Internet telling the story. Personally, Lufthansa has lost over $350,000 in business that they could have potentially got from my international travels because of this experience.
Conversely, British Airways is one of my all-time favorite airlines because of the emotional connection I have with them. Why? What is the STORY that makes me go out of my way to do business with them?
“Your story must encompass your values.” –Robert Murray
It was New Years 2010, my daughter, then 19 years old, flew back to Europe to see her school friends and celebrate New Years with them. She had a lot of fun – apparently too much fun because when she was returning home, she had to transfer to the last leg of her trip at Heathrow Airport. While she was waiting for her next flight, she fell asleep in a chair at the gate and missed repeated PA announcements calling her to board her flight.