The Art and Science of Communication
Alan Alda needs no introduction. He played Hawkeye Pierce in M*A*S*H, appeared on ER, The West Wing, and he’s appeared in numerous films from Crimes and Misdemeanors to Bridge of Spies. For eleven years, he hosted the award-winning series Scientific American Frontiers, and he founded the Alan Alda Center for Communicating Science at Stony Brook University. He has also won seven Emmy Awards and received three Tony nominations, is an inductee in the Television Hall of Fame, and was nominated for an Academy Award for his role in The Aviator.
For many years, he has been studying communication. His latest book, If I Understood You, Would I Have This Look on My Face? My Adventures in the Art and Science of Relating and Communicating will have you laughing and contemplating the art of communication. You’ll find his insights and tips immediately useful in both business and personal settings.
I recently spoke with him about his latest work.
“Real conversation can’t happen if listening is just my waiting for you to finish talking.” –Alan Alda
It’s a gross understatement to say that you see things differently. For instance, most people don’t go through a difficult surgery at the dentist, one messing up your smile, and end up with ideas about improving communication. I’m interested in two aspects of this experience.
One, how did it inspire you?
The experience of a dentist’s poking in my mouth with a scalpel — without seeming to care if I understood his terse one-word description of the after-effects – was pretty much the essence of poor communication. All he said was, “Now, there will be some tethering.” What? Tethering? “Tethering. Tethering!” He just kept saying the same word over and over. Too cowed, I let him go ahead, and my smile after that was really suitable for playing villains.
He knew what he meant, but he didn’t notice that I wasn’t getting it. To the extent he did notice, it made him impatient. That story has come back to me many times, especially the more I see that it’s up to us who are trying to communicate something to be aware of what’s going on in the other person’s head.
“People are dying because we can’t communicate in ways that allow us to understand one another.” –Alan Alda
And two, have you always had a unique way of viewing the world or was this cultivated over time?
I don’t know if this is unique, but some of my earliest memories are of trying to figure out how things got that way, or why adults were behaving the way they were. My mother was schizophrenic and paranoid, and I always had to check her reality against real reality. I think that helped me question things and always check them out from another point of view.
The Importance of Relating
Your book starts off talking about the importance of relating. I’m struck by your humility. You’re always up front with your mistakes, what you should have done, what you didn’t know at the time. For example, you say:
“My first blunder was assuming that I knew more than I did.”
“I was paying more attention to my own assumptions than I was to him.”
“I wasn’t listening.”
And then your story teaches us about relating, but also, we immediately relate to you because of your openness. Is this a relating tactic?