This is a guest post by Monika Götzmann. Monika is the EMEA Marketing Director of Miller Heiman Group, a global sales training and customer experience company. It specializes in customer service coaching. Customer service can have a...
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Customer Services
How to Provide Extraordinary Customer Service
Learn to Provide Extraordinary Service What is it that makes customer service extraordinary? This week is Customer Service Week, a week to remind organizations of the importance of customers and the week to especially celebrate those who...
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You Don’t Need A Title To Be A Leader
Title Does Not Equal Leader Titles are less important than ever before. I’ve long believed that personal power is far more impactful than positional power. My friend Mark Sanborn has advanced this idea for years. His definition of...
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7 Corporate Strategy Myths That Are Limiting Your Potential
7 Corporate Strategy Myths Dr. Chuck Bamford’s new book, The Strategy Mindset, is a practical guide for creating a corporate strategy. Having read more books on strategy than I can remember, I particularly like this one. As I read the...
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101 Customer Service Quotes To Better Your Business
Customer First Every business wants to develop a stellar reputation. Over time, that positive sentiment not only earns repeat business, but also eventually earns trust. Customer service is vitally important to establish and grow that...
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