Advice to help you reach your summit, your personal best, your peak performance. Scott Addis interview on reaching your potential.
Tag: Customer Service
Learn the Business Secrets of the Trappist Monks
In only four hours a day, in silence, these monks have created a multi-million dollar business. Learn their secrets.
5 Customer Service Lessons from the Department of Motor Vehicles
5 business lessons I learned from a long day at the DMV. Tips for creating a better customer experience.
Fred Returns With New Ideas to Deliver Extraordinary Results
Ideas from leadership and customer service expert Mark Sanborn to deliver extraordinary results. Mailman Fred returns with more lessons in Fred 2.0.
Why You Should Empower Employees
The importance and benefits of empowering employees. Why it matters for customer retention.