Ignore your customers. Tracy Maylett says to develop your employee experience first to improve your customer service.
Tag: Customer Experience Management
How to Provide Extraordinary Customer Service
Speaker/author Mark Sanborn shares his tips on what makes extraordinary customer service. In this video interview, learn to create awesome customer experiences.
How to Build A Customer Driven Growth Engine
Jeanne Bliss shares how to build a customer centric culture where everyone and everything centers around the customer experience.
Using Improvised Persuasion to Achieve Your Goals
Lose the script. Ditch the pitch. Improvisational techniques are the key to success in sales, negotiations and customer relationships.