Years ago, I recall working on a major project for months. Every individual on the team was expected to do his or her own regular day job, and also work on this massive initiative on the side. At night. On the weekends. In whatever spare time you could find.
I recall the brutal travel required to get it all done. The entire team finished, and it culminated in a big presentation at company headquarters. Visiting executives were positioned in a large conference room, listening to the findings and recommendations of the group.
What that team did was impressive, and the executives in the room were pleased. That was clear because they immediately adopted the suggestions.
But they didn’t tell us. They didn’t say anything.
The team had imagined that they would take us all out for a big celebratory dinner. It didn’t happen. Instead, we simply faded back into the daily activities that consumed us before it all started.
The problem was a senior management failure to recognize the huge contribution of the team. The senior executives had an entitlement mentality. I am sure that, if you asked any one of them, they would say, “Well, that’s what they are paid for!” Or, under significant stress, they simply did not think about it.
Having served as a senior leader for many years myself, I am conscious of this more than ever. In the busyness of the job, in the pressure of the need to perform, it isn’t always easy to remember to pause and say thanks. We are on to the next thing and there are dozens waiting in line.
Ask yourself, how often have I been guilty of the same behavior?
Leaders Express Thanks
Leaders stop and express gratitude.
Leaders regularly look for ways to show gratitude to those who make a difference in their lives.
Sam Walton said it incredibly well when he said, “Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise.”
When should a leader express gratitude? What does leadership gratitude look like?
“Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise.” -Sam Walton
Gratitude is best when it is: