A Travel Guide to Training Around the World

global travel

Learn from Other Cultures

Every year I have the opportunity to travel and conduct business around the world. Learning from other cultures is something I treasure.

The world is getting smaller. When I run into someone I know halfway around the world, I’m no longer surprised. And I’m reminded daily that social media is an exercise in global communication.

Getting a team trained, no matter where they’re located, can be a daunting task, even without cultural differences. Add in the need to think globally, and it can be overwhelming.

That’s where Donna Steffey and 15 other authors can help, with their book Destination Facilitation: A Travel Guide to Training Around the World. As someone who has conducted training in 25 countries, Donna is someone I was eager to talk with about developing a global mindset.  

Donna Steffey, MBA, CPLP, president of Vital Signs Consulting, is an international trainer, author, facilitator of the ATD Master Trainer™ Program, and adjunct faculty member at Lake Forest Graduate School of Management.

 

“Cultural Intelligence develops intentionally with your commitment to increasing your global mindset.” -Donna Steffey

 

The Impact of Globalization on Training

How are the major trends in technology and globalization impacting the field of training?

DestinationFacilitation-EditedbyDonnaSteffey-bookCoverThe traditional face-to-face classroom training is now less than half of all training done. According to the Association for Talent Development (ATD) 2017 State of the Industry report, that means that 51% of training is delivered via webinars, mobile, self-paced online, or other methods like DVDs or Podcasts. This represents a 10% change in the last 5 years away from traditional classroom training. With over 300 multi-national organizations employing over 35 million people around the globe, online technologies really do become the best method for reaching remote employees.

We see a trend toward mobile learning with 67% of people saying they now use mobile devices to access learning. What is interesting is that only 20% of organizations have formal mobile learning programs.

A trend known as micro-learning is becoming popular to shorten the path from learning to succeeding. Micro-learning is a bite-sized chunk of learning lasting 3-10 minutes and only covering 1-2 crucial points. It often includes interactivity and testing. According to the Dresden University of Technology in Germany, micro-learning improves retention by 20%.

 

67 percent of people use mobile devices to access learning.

1 Japanese Business Skill We Should All Master

Japan

1 Skill to Master

Because I do business all over the world, I have the opportunity to travel and learn unique skills. Unless you want to see quick disaster, it’s important to prepare carefully when meeting with counterparts from other cultures.

Recently, I had the opportunity to visit Japan. My experience with Japanese business leaders has always been positive. I appreciate the unique culture. On this trip, I was once again struck by the Japanese hospitality, by their respect, deference, and kindness.

If you’ve ever studied Japanese business etiquette, you may know that the norms are very different from Western standards.

  • Rank and title are more meaningful than in the United States.
  • Polite conversation normally requires frequent expressions of gratitude.
  • Slightly bowing shows respect.
  • Where to sit at a negotiation table, or at dinner, is carefully orchestrated by rank and standing.
  • Business cards are exchanged with intention. Hold the business card with both hands and show respect to the person with a slight bow to it. Never put the card in your back pocket or casually put it away. Instead, place it close to your heart in a card case.
  • The group is more important than the individual.
  • Slurping soup is proper etiquette and shows your appreciation.
  • Giving gifts is very important and is a ritualistic exchange.
  • Toasting is important at dinner.
  • Nodding is customary to show attention and comprehension.
  • Nine is an unlucky number in Japan, making the subtitle of my new book problematic. Too late!

The list goes on and on.

japanese pond

 

“Nothing strengthens authority so much as silence.” –Leonardo da Vinci

 

The Skill of Silence

There’s one particular skill, or habit, that I particularly noted. Japanese are much more comfortable with silence than in many other parts of the world.