Leadership lessons from the PR mistakes of United Airlines after forcibly removing a passenger.
Tag: Customer Service
Do Your Customers Get a Standing Ovation?
If you want your customers to feel valued, give them a standing ovation. Chip Bell shares customer service techniques to wow.
3 Unconventional Ways to Provide Stand Out Customer Service
3 surprising ways that you can provide incredible customer service. Monika Götzmann shares unconventional tactics to provide winning customer service.
Customer Experience Starts by Ignoring Your Customer
Ignore your customers. Tracy Maylett says to develop your employee experience first to improve your customer service.
The Secret to Higher Profits in a Digitized World
Computers and digitization have changed business, but people remain central. Tema Frank on how increasing profits and improving customer experience.