How Mirror Moments Can Improve Your Leadership Effectiveness

mirror moment

Lead Your Career

Mike Rognlien is the founder of Multiple Hats Management, a leadership consultancy. Prior to founding his company, Mike spent fifteen years learning while working at Facebook, as a consultant to Microsoft, and at numerous other companies. In fact, he was one of the founding members of the L&D team at Facebook. After reading his new book, This Is Now Your Company, I reached out to him to continue the conversation.

 

“Culture is the sum total of all the things that every person in the organization says or does in the process of getting things done.” -Mike Rognlien

 

Your book about the Facebook culture was released right after Facebook was in the news for its questionable privacy practices. The question many may ask now: Is Facebook really a culture to emulate? Why?

It’s a fair question, but I’d start by saying it’s about much more than any one company’s culture – it’s about the individual’s role in their organization’s culture and how they can really own it. That said, I think that every company makes mistakes, and every company is going to face challenges based on real or perceived issues. Being on the outside of the company now I can say that I was really proud of how Mark and other senior leaders from Facebook handled themselves and continue to handle themselves. They apologized, accepted responsibility for mistakes, directly confronted misunderstandings or incorrect assumptions and have already made some pretty sweeping changes to how the platform operates. I’ve done leadership development work for a long time and think that this is what we want leaders and their companies to do when they mess up.

 

“You use a glass mirror to see your face; you use works of art to see your soul.” -George Bernard Shaw

 

Improve Performance with Mirror Moments

What’s a mirror moment and how can they be used to improve our performance?

One of the things that is consistent in the learning field is the push to reflect – and rightfully so. It’s a powerful development tool that we all have available to us at all times. In a 24/7 news cycle / instant meme-ification culture, I think it’s become even MORE important to do this because we are constantly getting so much outward signal (likes, comments, engagements, etc.) on how others see us that we can forget that it’s really important to know how we see ourselves. In so many programs I’ve developed or led over the years – on hard conversations, on bias, on leadership – much of my time and energy has been getting people to stop looking outside of themselves for approval and validation (or blame when things go wrong) and to instead constantly look inward to understand how what they’re saying and doing is impacting the results they’re generating. We need feedback from other people, absolutely, but we can make that process so much easier if we’re willing to have that first hard or reflective moment with ourselves.

 

How prevalent is Organizational Stockholm Syndrome? What can be done to reverse it?

9 Facts and 10 Quotes for Memorial Day

Time to Remember

Memorial Day weekend is the unofficial start of summer in the United States.  It’s a weekend of family events and often is associated with hot dogs, the opening of pools, and picnics.  Many people may forget the real reason for the holiday.  As we enjoy the long weekend, let’s remember those who gave their lives for our freedom.

 

Fact: Memorial Day started as Decoration Day.

It started when soldiers and family would decorate gravestones.

 

Fact: James Garfield gave the first Memorial Day speech.

The Ohio congressman and future President spoke at the Arlington National Cemetery.

 

Fact: Decoration Day honored those who died in the Civil War.

Over 620,000 died on both sides of the war. Later, it expanded to recognize all wars. In fact, it would likely not have continued as a holiday otherwise.

 

Fact: Some Southern states celebrate a separate day to honor fallen Confederate soliders.

Later, we expanded its meaning to recognize soldiers who gave their lives in conflict.

 

Fact: Several towns claim to have started Memorial Day.

Waterloo, New York was recognized by Congress as the official town, but others claim to be first including Boalsburg, PA and Carbondale, IL.

 

Fact: In the USA at 3PM, you should remember those who gave their lives for the country.

From baseball games stopping to Amtrak trains sounding a whistle, many organizations will recognize 3PM on Monday as a time to stop for one minute to reflect.  Memorial Day also designated by Congress as a time to pray for permanent peace.

 

Fact: Americans will eat 818 hot dogs per second or 71 million in a day.

Los Angeles consumes more than any other city in the United States.  On July 4th, Americans will enjoy 150 million hot dogs.  Line them up and it would cover a trip from D.C. to L.A. more than five times.

 

Fact: Many confuse Memorial Day with Veterans Day.

Where Veterans Day honors everyone who has served in the armed forces, Memorial Day honors those who paid the ultimate price and died for the country.

 

Fact: Every grave in Arlington National Cemetery will have a flag for the holiday.

Quotes:

“Courage is contagious. When a brave man takes a stand, the spines of others are stiffened.” -Billy Graham

 

“Aspire to be a hero than merely appear one.” –Baltasar Gracian

 

“I won’t forget the men who died who gave that right to me.” –Lee Greenwood

 

“A hero is someone who has given his or her life to something bigger than oneself.” –Joseph Campbell

 

“For love of country they accepted death.” –James Garfield

 

“Guard against the impostures of pretended patriotism.” –George Washington

How to Navigate the Digital Tsunami

Digital Tsunami

The Age of Surge

What do Netflix, Spotify, and Google have in common? They all learn, innovate, and continuously adapt better, faster, and cheaper than traditional companies. Moreover, they use digital technology to innovate, disrupt, and grow in radical and dynamic ways. That’s how they surge ahead of traditional companies.

In THE AGE OF SURGE: A Human Centered Framework for Scaling Company Wide Agility and Navigating the Tsunami of Digital, organizational experts Brad Murphy and Carol Mase show how companies can leapfrog the competition by transforming not only how they develop products and services but also the organization itself around the digital paradigm.

“Leaders need to nurture a new value system that says your value to the organization should no longer be anchored to your job title or role.” -Brad Murphy and Carol Mase

 

How to Use Surge to Your Advantage

What is “Surge” and how do you use it?

SURGE is a framework that provides the tools for navigating complex adaptive challenges in large corporate businesses. The digital marketplace continues to be highly disruptive to the ways that companies engage with customers, innovate, and remain relevant. The traditional approach to navigating disruptive change has been to seek out a prescriptive formula and apply it to the whole company. The journey of transforming to a digital enterprise, however, is not a process upgrade or best practice adoption problem.

In our work with large companies, what we saw as a consistent point of failure is them seeking a paint-by-numbers formula—agile process frameworks being a classic example. Despite making significant financial and organizational investments, they’re still not producing the customer experiences we expect from digital native companies like Amazon, Netflix and Google. We saw a clear need to help leaders recognize that this is a journey, not a reboot. Digital has changed the dynamics of the marketplace forever.

 

“Digital has changed the dynamics of the marketplace forever.” -Brad Murphy and Carol Mase

 

How do traditional companies versus digital native companies differ when they view impending change?

The most profound difference is that digital native companies are designed for change. Traditional companies are not. If you are Amazon or Google, one of the fundamental principles is that the space you are seeking to deliver products and services into is subject to continuous change. Therefore, the organization itself needs to be competent in enabling this change to occur. Companies can no longer accurately predict the future. They must learn to co-create products and services with their customers by evolving rapidly with them.

Contrast that with most traditional companies that have built a legacy based on a physical experience. Banks have branches, car companies have manufacturing plants, retail stores have buildings. Physical things take a long time to plan, build, and establish. As consumer preferences have increasingly shifted to adopting digital platforms, these companies have bolted on the veneer of a digital experience. Their preference is to avoid change. So you have a conflict between consumers who have gone digital and the fundamental structure of the business, which was built for a physical world.

 

“The ability to role shift is essential to a successful business in a digital world.” -Brad Murphy and Carol Mase

 

Thrive in the Midst of Uncertainty

The Compelling Case for Cross-Generational Conversations

you can't google it

Generational Conversations

Many people who write me express frustration about dealing with a different generation. Often the emails I receive are full of sweeping generalizations and accusations. Some are less frustrated, but sincerely baffled, wondering how to bridge the divide.

You Can’t Google It: The Compelling Case for Cross-Generational Conversation at Work by Phyllis Weiss Haserot is a book written to help companies, their leaders and personnel of all generations work harmoniously together to understand each other and achieve their common goals faster, profitably and sustainably.

I recently spoke with Phyllis about her research and book.

 

“Some individuals in every generation exhibit what’s popularly called entitlement.” – Phyllis Weiss Haserot

 

Achieve Generational Harmony

Tell us about this word you coined: GENgagement™.

I’ve defined GENgagement as the state of achieving harmony, mutual involvement and cooperation, flow, and ongoing absorption in work with people of different generations.

GENgagement means getting all of the generations to understand each other, their influences, and their worldviews so they can work collaboratively, loyally, and productively. It is integral to the mission of transforming workplaces into engaged and productive environments for solving problems and being great places to work.

Benefits to organizations when workers are harmoniously engaged include desired talent retention, development of new skills, competitive intelligence, innovative ideas, and smooth transfer of external relationships – and increased profitability. According to an Aon Hewitt study, a 5% increase in engagement can generate an increase of 3% in revenue growth the following year.

 

Research: 5 percent increase in engagement can generate a 3 percent increase in revenue.

 

What are a few of the obstacles to achieving GENgagement?

Is Your Company Ready for the Next Cyber Threat?

digital threat

Are You Prepared?

Security incidents are up 66% year-over-year since 2009. Despite this alarming statistic, 80% of CEOs report that they are confident in their company’s cybersecurity.

Cybercrime is on the rise.

Are you prepared? 

Cybersecurity expert Ray A. Rothrock shares the tactics used by hackers and then arms management with the tools to prevent these hacks in his new book Digital Resilience: Is Your Company Ready for the Next Cyber Threat?

 

76 percent of respondents to Cyberthreat Defense Report indicated that they were successfully compromised by a cyberattack.

 

Why Leaders Must Pay Attention

Ray, your book is compelling. It starts by scaring us beyond belief. For those who haven’t read your book yet, would you go ahead and scare our readers…

By the end of 2016, one category of cyberattack on business —ransomware infection– topped 4,000 instances per day. One publication, CSO, recently posted an estimate that cybercrime damage will hit $6 trillion by 2021 and, by 2022, the human attack surface, the potential victim pool, for cybercrime will reach 6 billion, which is 75 percent of the projected 2020 world population of 8 billion.

So, if you want to be scared, chew on the incontrovertible fact that you and your business are being attacked today, and you will be attacked tomorrow and the day after and the day after that. Obviously, you need excellent cybersecurity—firewalls, antivirus software, antimalware software, automatic downloading and installation of the latest security patches for all your software, and a workforce educated in basic digital hygiene. Yet the hard truth is that even the best cybersecurity will be penetrated. Some of those daily attacks will pierce your perimeter defenses.

Mediocre security will stop some attacks. Good security will stop more attacks. The best security will stop even more. But, whether mediocre or exceptional, all security will ultimately fail. You will be breached, and, if you depend on security alone, the effects of the next breach—the next inevitable breach—may be annoying or may put your business at great risk. This is why you need both excellent digital security and excellent digital resilience.  In short, you need to be prepared because you will be attacked.  Resilience starts with preparation.

 

“Resilience starts with preparation.” -Ray Rothrock

 

Shore Up Your Resilience