As a new manager, Kevin volunteers for the most unusual challenge. Kevin is the manager of an airline catering company. The airline is furious when it discovers that silverware is disappearing at an accelerating rate. Given an aggressive deadline, Kevin needs to find out why the cutlery is disappearing and solve the problem.
The Case of the Missing Cutlery is your personal story of learning leadership. You found yourself managing a team with a major problem, with limited time to fix it, and with limited resources. Why is this story resonating with readers? Have you shared it with some of your colleagues working on “the case”?
There’s so much great literature on leadership, but when I was coming up, it was hard to see how the high-flying exploits of C-level titans applied to me as a newly-minted shift supervisor. People can easily relate to stories on the shop floor as well as colorful characters that we all have shared at one time or another. I have received nothing but warm reactions from my peers including Angela Ahrendts, Burberry’s former Chief Executive (and now with Apple), who endorsed the book.
What is buoyancy? Why and how is it created?
Contrasted with the command and control of yesterday’s hierarchical organizations, buoyancy is the concept that you “float” by connecting with the hearts of your people, galvanizing them on a journey toward an amazing goal. They “float” you because they believe you are worthy and reward your belief in them with their belief in you.
The Importance of Story
Why is storytelling an important skill for a leader?
Storytelling is man’s oldest form of communication. Throughout the ages, we have used this resonant means to impart vitally important values, beliefs and principles. It is powerful because it is human and emotive.
What is the “six o’clock conversation” and how is it important to leadership?
Well it’s funny you should ask: I remember vividly when I got my first leadership role at venerable ad agency McCann Erickson. Mike, my mad-man boss, slapped me on the back and said, “Well, kid, congratulations. You are now dinner conversation. Everything you say, and more importantly how you say it, will be shared at dining tables all across your organization.”
Putting thought into the positivity and the emotive quality of what you say can move mountains, or as poet Maya Angelou would say, “ You may be forgotten for what you said, or forgotten for what you did, but never forgotten for how you make people feel.”
Define real ambition and why it’s important.