How to Create Performance Breakthroughs
How can your team reach its potential?
What if you could add a dose of passion to every member of your team?
How do you improve productivity and morale?
In his new book, Performance Breakthrough: The FOUR Secrets of Passionate Organizations, Mike Goldman reveals the four secrets for creating a more passionate organization. With 25 years of experience coaching organizations of all sizes, Mike Goldman has seen what works and what doesn’t. I recently spoke with Mike about how to create performance breakthroughs.
“The first step to a performance breakthrough is to accept that we are all different.”
Effective Techniques for Understanding
To treat others the way they want to be treated, we need to understand them. What techniques do you recommend to have someone listen and really understand someone in order to make secret one work?
I would recommend using three different techniques: asking, observing and assessing.
Ask- Meet one-on-one with each team member to ask him or her about their values, motivations, and learning styles. Don’t come right out and ask, “What motivates you?” The answer you get won’t be very helpful since, chances are, your team member will just tell you what they think you’ll want to hear. You want to ask behavioral interviewing type questions like:
Think back to a time when you were incredibly motivated at work. What happened right before to make you feel that way?
Think of a time when you had to learn something new, and it just “clicked” for you. What method of learning did you use?
Observe – Watch the individuals on your team during meetings, high-stress situations, and social situations and take note of their styles and reactions. Do they take the lead in meetings, or do they follow? Are they agreeable, or do they play devil’s advocate? Do they thrive under pressure, or wilt?
Assess – Conduct behavioral and personality assessments: There are many good behavioral and personality assessments on the market, such as Innermetrix®, Profiles International®, DiSC®, etc. These assessments are typically very accurate and may give you and your employees important insight on their styles, talents, values, and motivations.