Lead Your Career
Mike Rognlien is the founder of Multiple Hats Management, a leadership consultancy. Prior to founding his company, Mike spent fifteen years learning while working at Facebook, as a consultant to Microsoft, and at numerous other companies. In fact, he was one of the founding members of the L&D team at Facebook. After reading his new book, This Is Now Your Company, I reached out to him to continue the conversation.
“Culture is the sum total of all the things that every person in the organization says or does in the process of getting things done.” -Mike Rognlien
Your book about the Facebook culture was released right after Facebook was in the news for its questionable privacy practices. The question many may ask now: Is Facebook really a culture to emulate? Why?
It’s a fair question, but I’d start by saying it’s about much more than any one company’s culture – it’s about the individual’s role in their organization’s culture and how they can really own it. That said, I think that every company makes mistakes, and every company is going to face challenges based on real or perceived issues. Being on the outside of the company now I can say that I was really proud of how Mark and other senior leaders from Facebook handled themselves and continue to handle themselves. They apologized, accepted responsibility for mistakes, directly confronted misunderstandings or incorrect assumptions and have already made some pretty sweeping changes to how the platform operates. I’ve done leadership development work for a long time and think that this is what we want leaders and their companies to do when they mess up.
“You use a glass mirror to see your face; you use works of art to see your soul.” -George Bernard Shaw
Improve Performance with Mirror Moments
What’s a mirror moment and how can they be used to improve our performance?
One of the things that is consistent in the learning field is the push to reflect – and rightfully so. It’s a powerful development tool that we all have available to us at all times. In a 24/7 news cycle / instant meme-ification culture, I think it’s become even MORE important to do this because we are constantly getting so much outward signal (likes, comments, engagements, etc.) on how others see us that we can forget that it’s really important to know how we see ourselves. In so many programs I’ve developed or led over the years – on hard conversations, on bias, on leadership – much of my time and energy has been getting people to stop looking outside of themselves for approval and validation (or blame when things go wrong) and to instead constantly look inward to understand how what they’re saying and doing is impacting the results they’re generating. We need feedback from other people, absolutely, but we can make that process so much easier if we’re willing to have that first hard or reflective moment with ourselves.
How prevalent is Organizational Stockholm Syndrome? What can be done to reverse it?