Amazing Customer Service
Whenever I hear the word “amazing,” I immediately think of my friend Shep Hyken. He probably has the work trademarked. Shep sets the bar high for customer experiences and challenges leaders everywhere to raise their game. It’s not enough to be good. You need to be AMAZING.
His newest book is amazing. It’s called The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty. It’s all about how to wow your customers by becoming more convenient. How do you make it easier to do business with you? Shep takes it one step farther, saying it’s not only for companies but also for individuals.
“People do business with people, not organizations—and they do more business, more often with AMAZING people.” -Shep Hyken
“Amazement is all about showing up at the top of your game.” -Shep Hyken
In this video interview, we talk about the six principles of the convenience revolution. Shep shares examples ranging from 7-11, Amazon, Uber, Panera, Salesforce, Walmart, to small businesses like Shep’s personalized car dealership and a dentist that delivers wow experiences. Learn how these six principles can revolutionize your organization:
- Reducing friction
- Self service
“What happens on the inside is felt on the outside by the customer.” -Shep Hyken