As a manager, one of your most important responsibilities is interviewing an applicant for an open job position. The key is to be probing and thorough and, at the same time, avoid any questions that could be interpreted as illegal or improper.
Not sure how to ask the question?
Sometimes managers ask illegal questions because they’re not sure how to acquire important information that they are in fact legally entitled to know. A manager may legitimately want to know whether an applicant can master all of the procedures required of the job. Unsure how to get at these qualifications, he asks the applicant how old he is – an illegal question. Or a manager may legitimately want to know whether an applicant is available to entertain clients in the evening. Similarly unsure how to address this issue, he asks her whether she has young children – again, an illegal question.
Four main areas to probe
During a job interview, there are four main areas you want to probe.
- Does the applicant have the skills that match the needs of the new job?
- Can the applicant be available at the times and places you need him?
- Does the applicant possess the core attributes that would make any person a valuable employee?
- Does the applicant fit within the culture of your organization?
To ask effective, legally permissible questions about a prospective employee’s skills, you need to do some homework. That means learning in detail the duties of the job, as well as the level of skill required to perform those duties. It also means prioritizing job responsibilities, as some duties may be more important than others. The formal job description is a good place to start, but it certainly is not the end. Talk to employees who are successful in the same position. Consult with users of the services provided by the new job. Check out industry descriptions of the job, too
Once you know exactly what the job requires, you can craft pointed questions to the applicant that relate directly to the job requirements. That includes her previous work or projects. “How does your experience in the design of user interfaces for retail store management carry over to the healthcare field?” “How does your experience in selling heavy equipment to agribusiness carry over to marketing pharmaceuticals?” There is nothing illegal about giving the applicant an assignment – to be completed either at the interview or at home – that shows whether he indeed has the specific skills required of the new job.
While your focus is on the specific responsibilities of the job, you can still ask more general skill-related questions that help you get a feel for the applicant’s attitudes toward work and interactions with peers. “Have you improved at your current job?” “What skills or experience do you still lack?” “How do you approach your work?”
An employer has the right to know whether the applicant can be available at the times and places necessary to complete the job. Your task as manager is first to determine exactly what kinds of availability the job requires and then to ask about them up front. “Can you work 15 hours of overtime each week?” “Can you be available to entertain clients approximately twice each month?” “Can you travel out of the city for monthly sales conferences?” “Can you fly to California in March of every year for the annual sales summit?” These pointed questions put the applicant on notice. If he cannot meet these availability standards, he is at risk of being fired. Putting these requirements up front can also give him a sense of comfort that he knows exactly what will be expected of him.
Mobility may be an important prerequisite for advancement in your company. If so, then you should explain that up front, too. You are entitled to inquire, “Are you prepared to transfer from our branch office to the national headquarters?” Even if you believe that applicants with children are less mobile, you cannot ask him a question such as, “So, what arrangements have you made for child care?”