Herb Kelleher Quotes
Today I board a Southwest Airlines flight knowing that there’s a hole in the center of the heart-shaped corporate icon. Cofounder of Southwest Airlines, Herb Kelleher, just passed away at the age of 87.
He was a legend not only in the airline business, but in any type of business. He was a unique mix of innovation, motivation, and vision.
Here are a few of his quotes on strategy, customer service, culture, and leadership. So many of these quotes I have used whether on stage in a presentation or in a boardroom.
Rest in peace, Mr. Kelleher.
Kelleher Quotes to Inspire Your Strategy
“Just because you don’t announce your plan doesn’t mean you don’t have one.” -Herb Kelleher
“A company is stronger if it is bound by love rather than by fear.” -Herb Kelleher
“We don’t apply labels to things because they prevent you from thinking expansively.” -Herb Kelleher
“When an issue comes up, we don’t say we’re going to study it for two and a half years. We just say, ‘Southwest Airlines doesn’t do that. Maybe somebody else does, but we don’t.’” -Herb Kelleher
“Leading an organization is as much about soul as it is about systems. Effective leadership finds its source in understanding.” – Herb Kelleher