Customer First
Every business wants to develop a stellar reputation. Over time, that positive sentiment not only earns repeat business, but also eventually earns trust. Customer service is vitally important to establish and grow that trust. Every interaction with you or your brand offers the incredible opportunity to build a relationship and fortify your position.
In the social media age, your business reputation can catapult you to a beloved partner or sink you to nothing in almost no time flat.
Here are a collection of customer service quotes all designed to remind us of the importance of the customer.
“Make the customer’s problem your problem.” –Shep Hyken
“If you want customers to know they matter to you, show it by being interested in what matters to them.” –Scott McKain
“There are no traffic jams on the extra mile.” –Zig Ziglar
“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” –Henry Ford
“Do what you do so well that they will want to see it again and bring their friends.” –Walt Disney
“To understand the man, you must first walk a mile in his moccasins.” –North American Indian Proverb
“The purpose of a business is to create a customer who creates customers.” –Shiu Singh
“It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” –Charles Darwin
“If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.” –Jeff Bezos
“There is only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” –Sam Walton
“The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.” –Valeria Maltoni
“There is a spiritual aspect to our lives—when we give we receive—when a business does something good for somebody, that somebody feels good about them!” –Ben Cohen
“A brand is defined by the customer’s experience. The experience is delivered by the employees.” –Shep Hyken
“Unless you have 100% customer satisfaction, you must improve.” –Horst Schulz
“Complaints often contain the seeds for growth.” –Skip Prichard
“Choose to deliver amazing service to your customers. You’ll stand out because they don’t get it anywhere else.” –Kevin Stirtz
“People expect good service but few are willing to give it.” –Robert Gately
“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” –Warren Buffett
“Good customer service costs less than bad customer service.” –Sally Gronow
“Here is a powerful yet simple rule. Always give people more than they expect to get.” –Nelson Boswell
“Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.” –Ross Perot
“Always do more than is required of you.” –George Patton
“Customers will want to talk to you if they believe you can solve their problems.” –Jeffery Gitomer
“The result of a business is a satisfied customer.” –Peter Drucker
“The most successful organizations are the ones that make it easier to do business with them.” –Scott McKain
“Customer service represents the heart of a brand in the hearts of its customers.” –Kate Nasser
“What you get by achieving your goals is not as important as what you become by achieving your goals.” –Zig Ziglar
“Inconsistent customer service is worse than bad customer service.” –Martin Baird
“Courteous treatment will make a customer a walking advertisement.” –J.C. Penney
“When the customer comes first, the customer will last.” –Robert Half