Advice for Leaders: My Radio Interview with Maureen Metcalf

skip prichard radio interview

It was a crisp autumn evening when I drove to the radio station in Columbus for an interview. Not knowing what to expect or where the questions would take us, I decided to just enjoy the experience.

My interviewer was Maureen Metcalf. With her extensive knowledge of leadership, she made the process enjoyable with insightful questions and a great conversation. In addition to her role as CEO of Metcalf & Associates, Maureen is the host of VoiceAmerica, an international radio show focusing on innovative leadership. She also writes about leadership and organizational transformation for Forbes.com.

In this wide-ranging interview, we talk about a number of topics:

My upcoming book, The Book of Mistakes: 9 Secrets to Creating a Successful Future.

  • Why we self-sabotage
  • Why a book about mistakes
  • How to define the competition so you can win
  • The difference between success and failure
  • The power of self-talk
  • Building a powerful culture
  • Driving change throughout organizations

Click below to hear our interview:

What Motivates Getting Things Done

Getting Things Done

The Role of Procrastination, Emotions, and Success

Anxiety may cause health problems in one person, but it may be the key motivator of another.

The fear of failure may paralyze one individual and for another be fuel in the tank on the way to success.

Negative emotions propel many people to success.

Mary Lamia, Ph.D. is a clinical psychologist and psychoanalyst, a professor at the Wright Institute at Berkeley, and the author of numerous books. Her latest is What Motivates Getting Things Done: Procrastination, Emotions, and Success. In this book, she highlights the role of emotions and how our innate biological systems motivate us to achieve.

I recently talked with her about her considerable research and experience into the role of emotions and motivation.

 

Successful people often use their negative emotions to achieve their goals.

 

Understand Negative Emotion

Motivation. Most people talk about positive motivation, but you carefully talk about negative emotions. Why are negative emotions often overlooked or discounted in the motivational literature?

Labeling emotions as positive or negative has little to do with their value, but instead involves how they motivate us through the ways they make us feel. Negative emotions like distress, fear, anger, disgust, and shame motivate us to do something to avoid experiencing them, or they urge us to behave in ways that will relieve their effects. Although we can be motivated by anticipating the positive emotions associated with pride, such as enjoyment or excitement, often what motivates us to get something done has to do with our response to negative emotions, such as in the avoidance of shame or in an attempt to seek relief from anxiety about an uncompleted task. People who are successful in their endeavors have learned to make excellent use of the negative emotions they experience. Erroneously, my own profession has promoted the notion that only positive emotions motivate us. This is possibly a misconception based on the positive psychology movement which focuses on positive human functioning rather than mental illness, and has more to do with resilience than motivation.

 

“Professionally successful people are emotionally attached to their goals.” -Mary Lamia

 

How to Achieve Stadium Status

stadium filled

Take Your Business to the Big Time

Every coach, actor, athlete and performer wants to achieve stadium status. And every brand covets the opportunity to be at the pinnacle of public awareness.

John Brubaker knows the strategies behind the biggest names who have risen to the top of the game. He shares the tactics and strategies you can employ to help your own business soar. John is a consultant, speaker, and author of numerous books, who teaches how you can turbocharge your performance. His latest book, Stadium Status: Taking Your Business to the BIG TIME, immediately caught my attention. I recently asked John to share more of his observations.

 

“You aren’t wealthy until you have something that money can’t buy.” –Garth Brooks

 

What is stadium status?

Stadium Status: To be a big enough star that you could fill an entire stadium when performing a concert, you know you’re big once you’ve achieved Stadium Status. —UrbanDictionary.com

That scholarly journal, “Urban Dictionary,” defines stadium status very succinctly: essentially, it means that if you’ve achieved stadium status, you are a big star. Stadium status is, on some level, a goal that lives within every artist, entertainer, and entrepreneur.

 

“Don’t compare your preseason to someone else’s postseason.” –Coach Morgan Randall

 

Lessons from Garth

Toward the back of the book, you talk about Garth Brooks. What can non-country music stars learn from his performances?

Brooks is so dialed in to his customer’s perspective that, in every arena he performs in, the morning of the performance he sits up in the back row or in the obstructed-view seat that is the worst in the house. He does this to better understand how his customers see him and how well they see him. The back row customers tend to be some of the most loyal fans at any concert. These are folks who have probably pinched pennies and saved up for months to purchase his tickets.

To give a few special fans in the back row a true front row experience, at the beginning of his shows Brooks sends security guards to the “nose bleed” seats in the back row. Arena security asks to see the customers’ tickets and then explains to them they are sitting in the wrong seats. Right when they begin to get confused or upset because their seats can’t get any worse, they’re told that they’ll be escorted to the correct seats Mr. Brooks has waiting for them . . . in the front row. I saw him do this in the early nineties in Pittsburgh’s Mellon Arena and again in 1999. And he continues to surprise and delight fans today.

Everyone can benefit from putting themselves in their customers shoes. Secret shop your own store, call your 800 number and see how long you get put on hold. Email or reach out to customer service on social media to experience how your customers experience your business. I promise you that you’ll get an education money can’t buy.

 

“In any team sport, the best teams have consistency and chemistry.” –Roger Staubach

 

What’s the best way to use affirmations?

31 Forgiveness Quotes to Inspire Us to Let It Go

Let It Go

Learning to say I am sorry is more difficult for some of us than others. I’ve learned that the art of the apology is not as straightforward as you would think.

On the other side of the apology is the forgiver. That can be just as difficult to master. Truly forgiving isn’t just uttering a few words and moving on. We often hold on to the events, the past, the words long into the future. And they drag us down.

One of a leader’s most powerful attributes is the ability to forgive. Forgiveness can be a powerful opportunity for reconnection both with the offender and with ourselves. Learning to forgive can help a person move forward in life rather than becoming a roadblock to success.

Here are a few quotes on forgiveness to inspire you:

 

Forgiveness Quotes

“The weak can never forgive. Forgiveness is the attribute of the strong.” –Mahatma Gandhi

 

“Forgiving what we cannot forgive creates a new way to remember. We change the memory of our past into a hope for our future.” –Lewis Smedes

 

“When a deep injury is done to us, we never heal until we forgive.” –Nelson Mandela

 

“To err is human; to forgive, divine.” –Alexander Pope

 

“Forgiveness is the key to action and freedom.” –Hannah Arendt

Practice Intelligent Restraint to Drive Your Growth

Pacing for Growth

Chances are that you’re driven. You have goals, and you’re actively working on them. When you get to work, you’re off and running.

I know this because most people reading this blog are here for success tips to become better leaders and more successful. If you were lazy and drifting without goals, you probably wouldn’t be visiting.

As you push through obstacles, you likely don’t think much about the word “restraint.” In fact, if you do, you may think that the only thing that matters is removing all restraints so you can get to your destination. Fast.

 

“Never let others define what success means for you.” -Alison Eyring

 

That’s why I was drawn to the work of Dr. Alison Eyring. Her book, Pacing for Growth: Why Intelligent Restraint Drives Long-Term Success, is about the balance between speed and restraint. I asked her to share some of these principles with us so we could learn from her research into what she calls “intelligent restraint.” Alison Eyring is the founder and CEO of Organisation Solutions, and she has advised some of the world’s most innovative companies on leadership and growth.

 

Solve Your Growth Challenge

How has competing in long-distance runs and triathlons impacted your approach to business?

Like all business leaders, I struggle to drive my business to perform today, as I also lead transformation for the future – all without damaging the business or my team. It’s so much easier to focus on just one of those things, but we have to do all three for long-term success.  My experience training for endurance races led me to discover a growth philosophy I call “Intelligent Restraint” that helps solve this growth challenge.

 

Can you tell us more about “Intelligent Restraint”?

Intelligent Restraint is a growth mindset that helps you build the right capabilities for growth at the right pace. Sometimes it means going slower, and other times it means going faster.

When you are training for an endurance race, you have to push yourself to go as far and as fast as you can but then no further so that you don’t get hurt or burned out.  In my book, I describe practical ways leaders can apply this growth mindset. For example, you can define and measure “maximum capacity” of the business and then create a plan to bridge the gap between current levels of performance and “maximum capacity.”

Another way leaders can put this way of thinking to work is by practicing what I call “Rules of Intelligent Restraint.” Like rules of restraint in endurance training, these rules help leaders drive growth in a way that conserves energy and can be sustained. My favorite rule is “routines beat strengths.”

 

“Routines beat strengths.” -Alison Eyring

 

Alison's 8 Insights from Endurance Training

  1. Always train for the right race.
  2. Don’t let any mountain defeat you.
  3. Be good enough when good is enough.
  4. Find many ways to maintain your own energy.
  5. Don’t spend your life doing only what you do well.
  6. Never let others define what success means for you.
  7. Be courageous and be humble; persevere and be willing to stop.
  8. Never be intimidated by anyone who looks stronger and faster than you.

 

Train for the Right Race

How do leaders find the right balance between the sprint and the marathon?

You can’t sprint and run long distance unless you’ve trained properly. A midfielder in soccer, for example, will sprint the entire game AND also run several miles. They’ve trained for this. On the other hand, if you ask a world class sprinter to run a marathon tomorrow, they might possibly complete a half marathon but they’ll be in tremendous pain.

As leaders, we need to train our business and our people for the right race. We all want to succeed over the long-term as a business, but there is seldom a long-term unless we can deliver in the short-term and have enough energy to keep going. Leaders who can practice the rules of Intelligent Restraint and manage energy strategically can achieve this.

 

“Focus overrules vision.” -Alison Eyring

 

Focus Overrules Vision