Kevin Kruse is a New York Times bestselling author, former CEO, speaker, and a blogger. His newest book is Employee Engagement for Everyone.
Kevin, thanks for talking with me about your new work. Previously, you’ve written for companies and managers. Your latest book is aimed at everyone who wants to be happier at work.
What is “engagement” and why should anyone care?
Engagement is similar to being happy at work, but it’s a little deeper. Engagement is the emotional commitment someone has to their organization and the organization’s objectives. When we care more, we give more discretionary effort. Whether we are in sales, service, manufacturing or leadership, we will give more, the more engaged we are. Not only is this good for a company’s bottom line, but when we are engaged at work, we also end up being a better spouse and parent, and we have improved health outcomes.
Communication is one of the top drivers of engagement. It is sort of the “backbone” that runs through the other primary drivers of Growth, Recognition and Trust.
What are your top three tips for improving communication?