Lead True by Putting People First

Leadership Compass

Put People, Organization and Community First

No matter the industry, leaders face the same types of challenges. It’s a leader’s personal compass that makes all the difference.

Jeff Thompson, MD is chief executive officer emeritus at Gundersen Health System. He’s a pediatrician, an author, and a speaker on building a mission-driven culture. During his tenure, Gundersen Health was recognized for its quality care. Dr. Thompson was awarded the White House Champions of Change award in 2013.

I recently spoke to him about his new book on leadership, Lead True: Live Your Values, Build Your People, Inspire Your Community.

 

Leadership Tip: Show people you are there to build them, not rule them.

 

Give Others Courage

You share the dramatic story of you intubating a baby, risking your own career to save a life. There are so many leadership lessons in this story. But I want to ask this: how do you teach others to make these decisions?

No leader can always be everywhere. No rule book can cover every situation. To prepare the staff first you need to believe you are there to build them, not rule them. Holding people accountable is looking backwards…being responsible for their success is looking forward. Give them the tools to make these decisions without you. You need to set a pattern of clarity of the values of the organization, the priority of service above hierarchy, service above self, long-term good over short-term self-protection. When they see you live this, when they see you recognize this in others and support this level of behavior, they will have the courage to do the same.

 

“You want to invite new ideas, not new rules.” –Dan Heath

 

Courage and discipline. You linked these together. Tell us why and how they relate.

Aristotle is attributed to have said, “Courage is the first of human virtues because it makes all others possible.”  Courage isn’t the absence of fear, it just means fear doesn’t get to make the choice. Having courage is a great start….without courage so little will move forward. But discipline gives courage legs. It focuses and moves the work forward. It keeps you from letting your courage make a stand but accomplish little.

For example…those protesting pipelines and coal burning are very courageous…but if they also have the discipline to lead the conservation effort…they will force the market pressures to limit new pipelines and coal burning. Courage plus discipline will have a much greater effect.

Or you may have bold clear no compromise rules in your organization about how all staff will be treated or how gender and diversity will be respected. Clear, courageous but not effective unless you have the discipline to live by it when one of your high performing stars behaves badly. You need the discipline to follow up on your bold stance. No one’s ego can be more important than the well-being of the staff or organization.

 

“Good leaders don’t tell people what to do, they give teams capability and inspiration.” –Jeffrey Immelt

 

Be a Humble Leader

13 Habits You Need to Stay Organized

Matthew Snider is a writer, a personal development junkie and a regular blogger at Self Development Secrets, a blog to help you achieve your goals. For more tips like these, I encourage you to visit his site.

13 Habits

While staying organized can seem like a daunting task, there are some habits that almost all organized people practice. Adding these habits to your own life will help you get organized and stay that way. You may find that you really struggle in the first few days or weeks, but the reward of living an organized lifestyle will be worth it in the end.

 

“Chains of habit are too light to be felt until they are too heavy to be broken.” -Warren Buffett

 

1. Get Started on the Right Foot

People who are organized start out with a routine each morning. That routine may look different for some than it does for others. Some find it helps them to start their day with meditation while others find that exercising helps them get started. Regardless, establishing a pattern that you will follow each day helps you start to get your life together.

 

2. Embrace a Positive Attitude

Everyone has the right to see a cup as half-empty or half-full. People who are organized see the cup as half-full. Then they concentrate on what they can do to make their cup even fuller. Disorganized people see the cup as half-empty and have no real idea of how to make it any fuller. So staying positive is really powerful.

 

Organization Tip: People who are organized see the cup as half-full.

 

3. Address Correspondence Daily

Organized people take care of their correspondence on a daily basis. It does not matter whether it comes by text, email or snail mail, they set aside a specific time of day and handle all their correspondence at that time. During this time, they file information that is most important to them in an organized manner and discard the rest. They understand how to separate relevant and irrelevant information and do so effectively.

 

Organization Tip: Handle correspondence on a daily basis.

 

4. Become Conscientious

According to a study by the Centre for Organisational Excellence, people who are organized are more conscientious. They focus on what they can do to make the world a better place. They also tend to be very self-disciplined. Because of this, they are often content to tell others that they will not handle a task while disorganized people tend to accept too much responsibility.

 

5. Create a Space for Everything

People who are highly organized have a space for everything. That way, they do not waste time looking for anything. They also take the time to put everything back in its place when they are done using it. Most organized people have very few processions because they realize that the more things that they own, the more time it takes to care for them. They also keep the most important things that they need very near to them as this eliminates the need to get up and go find them. When a person gets up from a task, they often become distracted leading to disorganization.

6. Use Storage Systems

While disorganized people tend to throw everything in a big pile to deal with later, organized people keep everything in some sort of container. This helps them know exactly what they need to keep and what they can get rid of because if it does not have a space for it, then it needs to go immediately.

 

7. Become a List Maker

The most organized people create a list that tells them exactly what they need to accomplish. After creating the list, they then set priorities. They are driven to take care of the things that matter most first and then use leftover time to do the rest. They constantly have their lists with them as they do not trust their memories to keep them on the right track. An important part of setting priorities is dealing with the biggest problems first and then moving on from there. They understand when doing their best is good enough and when they must put in an all-out effort. Lifehacker has an amazing article about how to simplify your to-do list.

 

12 Principles that Guide High-Performance Organizations

Unlocking the Secrets of High-Performance

They may seem, at first glance, to have nothing in common—different industries, challenges, experiences, leaders, competition, you name it. But there is something about this group of organizations that drew attention and merited study.

And that was their performance. These businesses outperformed their competition. Consistently.

Brian MacNeice and James Bowen recently spoke with me about their research into these companies and their new book, Powerhouse: Insider accounts into the world’s top high-performance organizations. Brian and James are founders of the international Kotinos Partners consultancy. They are experts in high performance.

They outlined 12 principles that guide the organizations that outlast and outperform the competition.

 


“Engagement on its own is only a stepping stone to sustained high-performance.”

 

12 Characteristics

How did you arrive at the common characteristics of organizations achieving excellence?

Effectively these emerged gradually through the research. We studied each institution with an open mind and on its merits. Then we shortlisted, at the conclusion of our research in each case, what we thought were the fundamental drivers of that institution’s enduring outperformance. When we compared the lists we had created across several of the institutions, the common characteristics became evident.

Secondly, because our research process was quite extended, we had the opportunity to use some of the later studies to test and validate hypotheses emerging from the earlier ones.

Finally we used some of our client work, which was progressing in parallel, to further refine our thinking.

 

I often ask leadership experts whether leaders are made or born. You take on that question with regard to high-performance organizations and say that they are made, not born. What leads you to this conclusion?

Simply put, the leaders who we spoke to in the organizations we researched were consistent in articulating and reinforcing that view. Without exception they talked about how they viewed the enduring sources of their advantage as being their people and their organizations, and they each described their roles as being about setting direction and ambition and then facilitating and enabling their organizations to achieve and extend those ambitions over time.

Even more particularly, given that many of the organizations we researched could be reasonably described as “values-driven,” their leaders saw a fundamental aspect of their roles as being about defining, representing, facilitating and rewarding those values in their organizations. The Mayo Clinic, Tata, Doctors Without Borders (Médicins sans Frontières) and the US Marine Corps were particularly strong examples in this regard.

 


“Overengineered engagement initiatives can become impersonal and feel false.”

 

4 Pillars of High-Performance

Let’s talk about the four-pillars to delivering high-performance.

Copyright Brian MacNeice and James Bowen, Used by permission Copyright Brian MacNeice and James Bowen, Used by permission

Every organization knows it needs a plan. Where do most go wrong?

There are lots of ways in which organizations go wrong when it comes to planning, but for this discussion we will highlight two that we observe again and again in our work.

First, we suggest that organizations go wrong by planning on a basis of “inside-out” rather than “outside-in.” That is to say, their leaders tend to look at last year’s model and last year’s performance and identify tweaks they can make with a view to delivering incremental performance improvements next year. This model of planning tends to be short-term and tactical in nature and anchored in a historic, likely outdated, view of the world.

 


High performance organizations plan from the outside-in, not inside-out.

 

High performance organizations come at planning from the outside-in, using a much more strategic, future-oriented approach. They start by looking outside their organizations to understand how the context within which they operate is changing. Sometimes they do this by looking at their organizations through a series of discrete “lenses” – for example industry, market, customer, competitor, technology, regulatory, people – to understand (a) what dynamics they observe, (b) what opportunities and/or challenges arise as a result of these dynamics, and (c) how these dynamics might play out over the course of their planning horizon. Armed with these insights – in particular a much deeper understanding of cause-and-effect – they are better positioned to create strategies that bridge from where they are now to where they want to be over time. Relative to the first approach we discussed, plans developed this way tend to be more ambitious, radical and lower risk all at the same time.

Second we would suggest that organizations go wrong because they view planning as a task rather than as a capability. They view it as a chore to be endured once a year to fill a template, and which brings with it a significant cost in terms of time away from the frontline. Their engagement and investment in planning reflects this attitude – for them it’s about getting to the end of the process as quickly and painlessly as possible.

The approaches we observe in high performance organizations, by contrast, are more consistent with Eisenhower’s famous mantra that, “Plans are nothing, planning is everything.” They understand that their organizations, and the worlds in which they are operating, are always changing, and as such they develop planning as a dynamic, enduring competence. They operate “with their heads up,” tracking changes in their context all the time, taking on board the lessons of their experience and factoring insights into their plans on an ongoing basis. Some of these organizations have moved away from a traditional, annual model of budget-based planning towards a more continuous, iterative model of strategy development and deployment.

 


“Plans are nothing, planning is everything.” -Dwight Einsenhower

25 Quotes to Build a Winning Team

You Win in the Locker Room First

A few months ago, I read Jon Gordon and Mike Smith’s book, You Win in the Locker Room First: The 7 C’s to Build a Winning Team in Business, Sports, and Life.

9781119157854The former NFL head coach of the Atlanta Falcons, Mike Smith, teamed up with one of my favorite authors, Jon Gordon, to explore seven principles that teams use to reinvigorate and reinvent their future.

I’m not sure how you read, but the more I like a book, the more underlines, highlights, and dog-eared pages appear. Long ago, I developed the habit of doing this because I want the wisdom of the authors to penetrate my thick skull and make an impact. When I read this book, there were so many quotes that stuck with me.

So, instead of an author interview, I wanted to share the top 25 Quotes from this book on team building that stuck with me. I hope you find them helpful as you build a great team of your own. Because, as the title of this book reminds us, winning starts long before you actually take the field.

 

25 Quotes to Build a Winning Team

“Culture is defined and created from the top down, but it comes to life from the bottom up.” –Mike Smith

 

“Culture drives expectations and beliefs. Expectations and beliefs drive behaviors. Behaviors drive habits and habits create the future.” –Jon Gordon

 

“Winning doesn’t begin just in the locker room; it also begins in the mind.” –Jon Gordon

 

“You win in the mind first and then you win on the field or court.” –Jon Gordon

 

“Leadership is a transfer of belief.” –Jon Gordon

 

“The leaders of the team or organization set the tone and attitude.” –Mike Smith

 

“What we think matters. Our words are powerful.” –Mike Smith

 

“If you are complaining, you are not leading. If you are leading, you are not complaining.” –Mike Smith

 

“Great leaders are positively contagious.” –Mike Smith

 

“The character you possess during the drought is what your team will remember during the harvest.” –Mike Smith

 

“To build a winning team, you want to be consistent in your attitude, effort, and actions.” –Jon Gordon

12 Things NOT To Do As A New Leader

This is a guest post by friend and mentor Bruce Rhoades, who retired after having run several companies. He often helps me with strategy. I am delighted that he is a regular contributor.

What NOT to do as a New Leader

Achieving a new leadership position is both rewarding and challenging. It is recognition that you are someone who can make a difference, lead others and get things done. On the other hand, it is perhaps another step toward more responsibility and more visibility.

 

“Continual blaming only disempowers the organization.” -Bruce Rhoades

 

Whether you are a new executive, department manager, product manager, or team leader; when you are new to the role, people will watch closely to understand your style and how to work with you. Here are just a few of the things people will be evaluating:

  • Are you decisive? How will you make decisions?
  • What do you tolerate?
  • Do you hold people accountable?
  • Are you approachable?
  • Will you listen? Can you be influenced?
  • Do you take action?
  • How do you react to bad news?
  • Do you focus on big picture or detail?
  • Can you be put off, pocket-vetoed?
  • How will you deal with both good and poor performance?
  • How do you think about customers; how do you treat them?
  • How will you gather information?
  • What are your values?

 

“Many people confuse lengthy discussions with being effective.” –Bruce Rhoades

 

In two previous posts for new leaders, I described several tips to quickly and effectively establish your style, culture and values:

            How to Get Good Information and Build Relationships

            How to Decide, Empower and Take Action

However, as you begin to take action and set the desired cultural tone for the organization, it is easy to allow some behaviors to undermine your effectiveness as a leader. Here are a few things NOT to do as a new leader:

 

1. Do not Lead or Manage “around” other Leaders:

When involved in the various skip-level and other informal meetings, be careful not to usurp the authority of other leaders who may be responsible. If necessary, instead of acting at the time, simply make note of the situation, ask a few questions, then work through the appropriate leader to do what is necessary later.

 

2. Do Not Kill the Messenger:

Using the techniques I outlined in the previous post to get good information will sometimes surface bad news. Be cautious not to “kill the messenger” of the news, but listen and take the appropriate action in the proper forum. Strong, emotional reaction to a messenger of bad news kills open communication.

 

3. Do Not Be Totally Problem-Focused:

It is easy as a new leader to focus on solving problems. Be sure to balance problem solving with actions to capitalize on new opportunities and future strategies. Looking forward to possibilities allows the organization to solve current problems with a better context.

 

4. Do Not Start Too Many Large Initiatives at Once:

It is great to make decisions and take action, but be cautious to balance long-term, larger initiatives with the short-term actions. You will be more effective with organizational focus on a few long-term initiatives that are completed rather than on too many initiatives that drag on forever.

 

5. Do Not Permit Hidden Agendas:

When people have ulterior motives that are for personal gain or to hide negative consequences for actions and proposals, it undermines clear communication and trust in the organization. Always prompt people to explain their motives if you suspect hidden agendas. Asking questions is a good way to get to the actual agenda.

 

“Upward delegation undermines accountability and empowerment.” –Bruce Rhoades

 

6. Do Not Tolerate Pocket Vetoes:

A pocket veto is when someone appears to agree but actually does nothing, hoping that the subject will be forgotten. A pocket veto in business is a sign of passive-aggressive behavior. It not only undermines the effectiveness of the organization, but it also undercuts your leadership. Always confront this behavior with follow-up and reprimands. Pocket veto behavior is not like baseball – you do not get three strikes. Taking direct action with someone with this behavior will quickly set the tone for everyone that pocket vetoes are not a good idea.