In a practical guidebook, authors Karin Hurt and David Dye share solutions for managers who want both a meaningful work experience and results. Karin is the founder of Let’s Grow Leaders and David of Trailblaze, Inc. Both Karin and David are focused on helping leaders improve their productivity and effectiveness. Their new book, Winning Well: A Manager’s Guide to Getting Results—Without Losing Your Soul is chock full of advice for managers looking to take their game to a higher level.
After reading their new book, I asked them to share their research and experience.
“Life is either a daring adventure or nothing at all.” –Helen Keller
You share a few different management styles and then discuss the “winning well manager.” What distinguishes this type of person? Is it possible for anyone to become that type of manager?
Used by permission.
Managers who win well bring confidence and humility in equal measure and focus on both results and relationships.
Where the other three manager types tend to focus on short-term goals, managers who win well have a longer time horizon. They build teams that will produce results today as well as next year.
Managers who win well build healthy professional relationships with their employees. They maintain high expectations for results in a supportive environment where people can grow and take healthy risks.
They master the art of productive meetings, delegation, and problem solving. They run meetings that people consider a good use of time. These managers practice steady, calm accountability along with celebration.
As a result, their employees tend to stick around (often until they get promoted), and there is a steady line of people wanting to work for them.
“If you’ve communicated something once, you haven’t communicated.” –Hurt/Dye
If a new manager takes over a team and sees that it is a low-energy environment where people barely get through the day, how does she turn them into an energetic, sustainable team?
We offer a lot of tools and techniques in our book, but it all starts with creating a genuine connection with your people. Start with building relationships and get to know them as human beings. Then help them see why the work they are doing is so meaningful and vital to the larger mission of the organization.
Building a foundation of real trust and genuine connection makes all the difference. Take time to understand and cultivate their intrinsic motivation.
Use Confidence Bursts to Build Momentum
How do the best managers set expectations in that perfect zone, setting a goal that’s not impossible, causing demotivation, but also not a layup, causing the team to stretch?
Winning Well managers do set aggressive goals but they also work to make those goals feel achievable. One of our favorite techniques is the use of “confidence bursts” or breaking down expectations by focusing on a single behavior during a finite period of time to build confidence and momentum.
The idea is to create a full-court press of the given behavior to prove what is possible at individual and organizational levels.
Build a temporary scaffold of support around employees with lots of extra attention, skill-building, fun, recognition, and celebration. The risk is low—it’s just one day and it doesn’t feel like a big commitment to change. Once people experience success with the behavior, their confidence improves, and the ceiling of what they perceive as possible moves a little higher.
Every time we’ve done this, the results have been head-turning and remarkable. The best part comes in the afterglow discussion: If you (and we) can make this much magic on this day, why not every day?
We find that a few sets of these intervals spaced one month apart can lead to remarkable and lasting results.
You’ll know the behavior has sunk in when the impact of these “burst days” begins to dwindle but the overall results stay high. The behaviors have become so frequent that the extrinsic motivation is no longer necessary. The value in the behaviors has become an intrinsic choice.
We’ve all seen managers struggle with either too much empathy (and thus accepting excuses or not removing a team member) or not enough empathy (cold, uncaring). What tactics have you seen work to coach in this area?