Connecting to Inspire, Coach, and Get Things Done
Do you communicate with power?
Leadership is intertwined with communication. It’s a critical skill and it’s becoming more and more important in a world of social media and constant news cycles.
If you want to be an excellent leader, you simply must become an excellent communicator.
Dianna Booher is one of my favorites in the area of communication. She’s the CEO of Booher Research and she’s authored a staggering 47 books, including her latest Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done. She works with organizations to help them communicate clearly and with leaders to expand their influence by a strong executive presence.
I recently spoke to Dianna about her latest work.
Leadership Tip: Ineffective leaders communicate in one direction, by telling.
The Signs of an Ineffective Leader
What are some of the signs of an ineffective leader’s communications?
Ineffective leaders tend to place great trust in their own expertise and control. Their thinking seems to follow the old adage: “If it ain’t broke, don’t fix it.” So most of their communication is one-directional—telling. By contrast, more effective leaders like to get input from several trusted sources. They listen with an open mind and weigh facts and ideas before rushing to accept or reject these ideas as valid. The majority of their communication is collaborative.
Ineffective leaders often communicate with vague abstractions so as to avoid offense and blame on sensitive issues. More effective leaders, however, understand when an ounce of specificity is worth a ton of abstraction.
“Effective leaders understand an ounce of specificity is worth a ton of abstraction.” -Dianna Booher
While ineffective leaders may communicate directly and frequently (good habits), they often focus on controlling processes and people. Consequently, these leaders often come across as manipulative and uncaring. In addition to direct and frequent communication, more effective leaders are tactful, compassionate, and passionate when it comes to people.
Although ineffective leaders would probably never see their communication lacking in this way, they focus on detail—the “how” of a job, doing things right. More effective leaders communicate the bigger picture—the “why” of a job. And communicating that “why” to team members tends to inspire them to do their best work on the right things.