3 Leadership Development Tips to Help Bring Out the Leader in You

This is a guest post by Dale Carnegie Training, a company founded on the principles of the famous speaker and author of one of my classic favorites “How to Win Friends and Influence People.” Today, the company offers leadership training to help businesses and individuals achieve their goals.

As the year comes to an end, now is the perfect time for business professionals to reflect on the past year, review what they did well, and determine what skill set areas need improvement. One skill that every businessperson should possess is leadership. Great leadership qualities are a key to success and allow people to be able to take charge of situations to ultimately get the job done. No matter what field you are in, having good leadership skills is critical to your success. Use the following tips and insights from Dale Carnegie Training, one of the leaders in leadership training, to help bring out your inner leader.

 

Act enthusiastic and you will be enthusiastic. –Dale Carnegie

 

Work on Your People Skills

One skill that is often overlooked in the business world is people skills. More than just being social and likeable, people skills allow you to understand how to deal with other people in an efficient and positive manner. This skill can ultimately help leaders win business simply by creating positive experiences for people with whom they interact. People skills are also extremely important in resolving conflict and can help leaders keep team members motivated and engaged at all times. By learning how to interact with others in an effective way, you will be able to better collaborate with your team to ultimately reach company goals.

 

Our thoughts make us what we are. –Dale Carnegie

 

Communication is Key

In order to effectively lead, one must become an expert in communication. The way people communicate can instantly cause a positive or negative reaction, which can greatly affect the outcome of any situation. Leaders should be able to inspire others while also remaining confident and professional.

Good listening skills are also a big part of effective leadership and communication. By listening to those around you, and keeping the lines of communication open, you will have a better understanding of the wants, needs and ideals that are critical to fostering a successful environment.

 

Any fool can criticize, condemn and complain-and most do. –Dale Carnegie

 

Invest in Leadership Training

For some, being a leader comes naturally. However, most leaders could greatly benefit from management training programs to help them develop and fine-tune these skills. Look for leadership development learning opportunities. Whether you find a seminar offered through your company, or opt to take an online course on your own, these seminars can be extremely beneficial and can help improve communication and interpersonal skills. Leadership training can provide useful tips, insights and valuable hands-on experience. Even if your company doesn’t offer training opportunities, make it a point to find training opportunities for yourself and be proactive about your leadership.

 

Better Communication, Not Just More Communication

Counterintuitive Advice

  • Want better communication?  Stop talking.
  • Think technology will help?  Expect less from technology and more from people.
  • Want to go forward?  Start by backing up.
  • Think being yourself is the answer?  Think again—it’s an excuse for Neanderthal behavior.
  • Ever been told that asking questions helps?  Questions actually make many conversations worse.
  • Want to meet aggression with force?  Bring a stick to a knife fight instead.

Geoffrey Tumlin makes all of these counterintuitive suggestions—and more—in his new book Stop Talking, Start Communicating: Counterintuitive Secrets to Success in Business and in Life. Suggestions like this pull me in and force my brain into arguments with my assumptions. Studying great communicators is something I have done my whole life because I’m always interested in better ways to connect, to understand, and to listen. Geoffrey’s book doesn’t disappoint. It’s filled with practical advice to improve our communication in the digital age.

Geoffrey Tumlin is a communication expert and an organizational consultant. He’s the founder and CEO of Mouthpeace Consulting, a communication consulting firm, and the president of On-Demand Leadership, an organizational development company. He’s a West Point graduate who also holds a PhD in communication from the University of Texas at Austin.

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Good communication = Good Relationships = Good Life

Geoff, your book Stop Talking, Start Communicating: Counterintuitive Secrets to Success in Business and in Life is packed with advice from beginning to end. As you point out, good communication = good relationships = good life, so improving our communication helps us in all aspects of our lives. How has communication in the digital age challenged us and changed the game?

 

The fastest way to improve your communication is to stop talking. –Geoffrey Tumlin

 

The digital communication revolution of the last two decades has given us more ways than ever to connect with each other. The paradox is that these new capabilities have combined with our innate love of communicating and have led to hypercommunication: our inboxes overflow, our phones incessantly vibrate with text messages, and it’s difficult to keep up with the ceaseless conversations on social media. To cope with our increased communication loads, we’re sending more messages than ever, but we’re spending less time on each message. Our hypercommunicating environment doesn’t lead to productive and meaningful connections; it leads to rushed, distracted, and error-prone interactions. The ability to communicate with anyone, anywhere, at any time should have ushered in the golden age of communication. Unfortunately, it has all too often scattered our attention, strained our relationships, and degraded our interactions. Our challenge is to turn that around so that the most powerful communication devices in human history don’t come between us; they bring us closer together instead.

 

3 Guiding Communication Habits In the Digital Age

Let’s focus on the three guiding habits you say are critical in the digital age. Tell us more about each one of these habits and how to put them into practice.

It’s important to remember that these are guiding habits, not rigid orders. If you adopt these three behaviors, and if you incorporate them into your interactions, your communication will steadily improve. These three guiding habits will be like a tide that rises to lift all of your relationships.

 

Listen like every sentence matters; talk like every word counts. –Geoffrey Tumlin

 

1. Listen like every sentence matters.

Improve Your Happiness At Work

Kevin Kruse is a New York Times bestselling author, former CEO, speaker, and a blogger.  His newest book is Employee Engagement for Everyone.

Kevin, thanks for talking with me about your new work.  Previously, you’ve written for companies and managers.  Your latest book is aimed at everyone who wants to be happier at work.

What is “engagement” and why should anyone care?

Engagement is similar to being happy at work, but it’s a little deeper. Engagement is the emotional commitment someone has to their organization and the organization’s objectives. When we care more, we give more discretionary effort. Whether we are in sales, service, manufacturing or leadership, we will give more, the more engaged we are. Not only is this good for a company’s bottom line, but when we are engaged at work, we also end up being a better spouse and parent, and we have improved health outcomes.

How is commSpeechunication connected to engagement?

Communication is one of the top drivers of engagement. It is sort of the “backbone” that runs through the other primary drivers of Growth, Recognition and Trust.

What are your top three tips for improving communication?

4 Cornerstones to Create Distinction

In an increasingly competitive marketplace, how can you make your business stand out?

When you’re competing for the job or the promotion, how do you not only differentiate yourself from others but distinguish yourself as the best candidate?

What do you do when you’ve already taken your business from good to great, but great doesn’t cut it?

Creating Distinction

Scott McKain is a global expert in the art of distinction. In an increasingly competitive marketplace, Scott helps companies rise above mediocrity and sameness to achieve record growth.  His own career is also distinctive.  He’s one of my favorite professional speakers. He is both a member of the Speaker’s Roundtable and the Speakers Hall of Fame.  He’s a bestselling author and also a personal friend.9781608324262

Whether in the boardroom or on the platform, Scott is passionate about helping businesses and individuals create distinction.  His latest award-winning book is called Create Distinction.  I love what the subtitle adds: What to Do When Great Isn’t Good Enough to Grow Your Business.

Do you ever feel that way?  That your business is great, but in the world we are in, great just isn’t good enough?  What do you do?

Scott McKain offers what he calls “The Four Cornerstones of Distinction”:

  1. Clarity
  2. Creativity
  3. Communication
  4. Customer-Experience Focus

 

CLARITY

 

The first cornerstone of distinction is clarity.  This requires you to define who you are, what you’re about, and, just as importantly, who you are not.

Clarity means you are precise about who you are—and just as exact about who you are not! Scott McKain

5 Steps to Correct Distortions at Work

Photo by Ruth Flickr on flickr.

Someone, who I will call Michael for this post, once told me, “If you want to know what Michael thinks, ask Michael.”  Apparently Michael had seen this before.  Many of the things he supposedly said were distorted when others repeated them.  In some cases, his supposed conversation simply never happened.  And this was a recurring event.

There are many reasons this can happen.  It could be simple miscommunication or a mistake.  It could be the sign of a manipulative person.  It could also be a damaged culture, creating conversations to serve various political interests.  The fact that it happens frequently is definitely a concern.  The fact that others may run with it without verifying it is also a concern.

Yogi Berra once said, “I never said most of the things I said.”