By all accounts, Robert Goolrick has lived a difficult life. Writing the word “difficult” doesn’t begin to do justice to some of the horrors he experienced as a child. The depth of family dysfunction in his childhood is impossible to communicate in a few words. He wrote a detailed account of these depths in his first published book, The End of the World as We Know It. Pick your poison and he tasted it: neglect, sexual abuse, alcoholic parents, not to mention the filth, the rats, the despair.
Robert overcame all these obstacles and went on to become an advertising executive and then a best-selling author. His book A Reliable Wife was a #1 New York Times bestseller and was widely praised by critics. When I asked him how he overcame such great odds, he credited a strong imagination and strong interior life.
On June 8th, the Atlanta Braves are retiring the jersey of John Smoltz, and naturally when I think John Smoltz, I think about success:
- 21 year major league career
- One of the most beloved men in Atlanta Braves history
- 1995 World Series Champion
- Numerous awards from the Cy Young to the Roberto Clemente
When you talk with John Smoltz, however, it isn’t success he talks about. It’s failure.
He sees failure as:
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On a recent business trip, I was reading Work Happy at breakfast. A server walking by noticed the book’s title and said, “I’m all for that! Who doesn’t want to be happy at work?” Then we started talking about what makes a great workplace.
The author of the book is Jill Geisler. She leads the management faculty at the Poynter Institute. She has one of the most popular management podcasts, “What Great Bosses Know,” with over seven million downloads on iTuneU. When I read her book, Work Happy: What Great Bosses Know, I was thrilled to find so much excellent management advice packed into a single book.
I didn’t just read the book; I put it to immediate use. For instance, I recently followed some of her advice on giving feedback. It was remarkably well-received, and I credit Jill for that. In another example, how do you answer an employee who stops you and says, “Got a minute?” when you truly are swamped and don’t have 20 seconds. Jill offers tips that I have already used.
Why didn’t you write this book much earlier in my career? You could have saved me from making many mistakes! What inspired you to write it?
Skip, you and I apparently share the same goal: to help managers avoid the mistakes we made as bosses! Your blog is a great contribution to that end, and for my part, I’ve been teaching, coaching, writing columns and producing podcasts on leadership and management in my faculty role at the Poynter Institute. But the book’s inspiration came from discovering that my “What Great Bosses Know” podcasts on iTunes U have been downloaded millions of times by people all over the world. It was evidence of an unsatisfied hunger for credible, practical help among men and women on the frontlines of leadership. That’s why I wrote this workshop-in-a-book.
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The New York Times bestselling author Dan Ariely has a new book, The (Honest) Truth About Dishonesty. As a fan of his previous books Predictably Irrational and The Upside of Irrationality, I was excited to delve into his new area of research. That new area of research is all about dishonesty, and I guarantee you that it will open your eyes.
It’s easy in today’s society to point to others who are unethical or liars. Watch the news and you can’t miss the new corporate scandal or some form of corruption in government.
Dan’s research shows why we may think it’s okay to lie or cheat. It shows how one lie can build into another, and affect others around us. It shows that none of us can claim perfect honesty. The research then shows what we can do to improve honesty for ourselves and our culture.
About Dan Ariely
Dan Ariely is a Professor of Psychology and Behavioral Economics at Duke University. He holds two PhDs, one in business administration and the other in cognitive psychology. His work has been featured in numerous publications from The New York Times to The Wall Street Journal. He has also been a keynote speaker for TEDTalks.
What sparked your interest in dishonesty?
I first became interested in dishonesty after Enron. And the basic question that I asked myself at that point was, what’s a better description of the Enron catastrophe—is it that there are a few bad apples who plan and execute and create some terrible, economic devastation, or is it better described by lots of wishful blindness that is created by lots of sort-of good people.
And the reason I thought this is an important question is because dealing with these two very different types of dishonesty is very, very different. If you think that dishonesty is mostly created by bad apples, then you basically want to change hiring procedures and make sure you won’t hire bad apples.
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Many years ago, I heard Zig Ziglar recommend turning your car into a “rolling university.” He explained that you could listen to motivational seminars, hear great speakers, learn a language, brush up on some sales skills. Really anything you wanted to learn could be one cassette tape away.
I listened to Zig’s advice. (I even have boxes of old cassette tapes in the basement.) Technology has changed, but his advice remains as powerful today as it was then.
My personal habit varies between seminars, news programs, and music. I like to listen to the news, but if that’s all I do, I often arrive at my destination mentally stressed. Seminars and speeches give me additional insights and ideas. If you like audiobooks, what a great opportunity to “read” more books.