Quotes on Hope

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Napoleon Bonaparte once said, “A leader is a dealer in hope.”  When I think of inspirational leaders, I can honestly say Napoleon was right. We admire people who plant the seeds of hope. We gladly follow the leader who is able to awaken a sense of expectation inside of us. And, whether we lead at home or at work, hope is an essential element of success.

Here are some of my favorite “hope” quotes.

A leader is a dealer in hope. –Napoleon

The natural flights of the human mind are not from pleasure to pleasure, but from hope to hope. –Samuel Johnson

Before you give up hope, turn back and read the attacks that were made upon Lincoln. –Bruce Barton

Faith has to do with things that are not seen and hope with things that are not at hand. –Thomas Aquinas

Fred Returns With New Ideas to Deliver Extraordinary Results

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He’s an international bestselling author of eight books who regularly tops the bestseller lists, a global leadership guru and one of the most in-demand speakers on the subjects of leadership, customer service and team building.  His many awards include the Cavett Award, the highest award the National Speakers Association bestows on its members.  He’s a member of the Speaker’s Roundtable.Mark Sanborn Picture

As you’d expect from a world authority, his clients include the biggest corporations, names like Cisco, Costco, FedEx, Harley Davidson.  Add the important alphabet companies like IBM, GM, KPMG, RE/MAX and ESPN.

Outside of all of that, Mark is one of the most decent people I’ve ever met.  He’s smart, caring, and he passionately wants to serve others.

WHAT IS A FRED?

Nine years ago, Mark Sanborn invited us to meet his own postman, Fred Shea.  Fred embodied true success by taking what seems to be an ordinary job and making it extraordinary.  To this day, when I see someone who serves in an extraordinary way, I think, “There’s a Fred!”  The Fred Factor became an international phenomenon, selling millions and millions of copies.

FRED RETURNS

This week, Fred returns in Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results.  Last summer, I had the opportunity to get to know Mark.  When he told me that Fred 2.0 was on the way, I couldn’t wait to learn more.Fred 2.0

Mark, let’s start out with two questions many people ask you.  Is Fred real?  And, if he is, are you in touch with him?  Maybe one more: Does he know he’s the star of this book?

Skip, Fred is very real and still delivering mail in Denver, CO. Over the years we’ve maintained a friendship and connect periodically for lunch or dinner. Fred is a big supporter of The Fred Factor and Fred 2.0, and in the new book I share—with his permission—much more about him, his background and his beliefs.

Gain Competitive Advantage Through Servant Leadership

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Twitter continues to amaze me as a way to connect with interesting people from all over.  Months ago, I met Bill Flint and we began a conversation.  Bill is the founder and CEO of Flint Strategic Partners based in Indiana.

Recently, Bill poured his thirty-eight years of business experience into a book on one of my favorite subjects:  servant leadership.  Bill sees servant leadership as a way to distinguish a company.  In fact, the full title of the book sums it up well:  The Journey to Competitive Advantage Through Servant Leadership.servant leadership

I’ve previously written about the characteristics of servant leadership.  Bill’s book includes his own definition and his unique perspective of this type of leadership.

I decided to share a conversation with Bill about his experiences and his work. I liked Bill’s thought that competitive advantage is like a journey, not a destination. And servant leadership is one way to help you on the path.

Bill, your book is filled with wisdom and information for developing leaders.  Let’s focus on just a few areas.

If you want to be a great leader, you need to watch out for certain temptations.  You share six areas servant leaders need to guard against.  Walk us through these areas and why they can trip up aspiring leaders.

  1. Self-Centeredness: Is when the most important person in your life is yourself. All of us struggle with self-centeredness at times. We are born selfish. A good example is to put a couple of two year olds in one room with one toy and you will see it in action. As a leader, self-centeredness says to your people, “It’s all about me, my accomplishments, my title, and you are here to serve me.” Leaders never really fool their people as they can see right through us. Self-centeredness can destroy the chance leaders have for real meaningful relationships with their people and for achieving the results the business needs. People don’t expect perfect leaders, but they want leaders who are real and care about them.
  2. Sense of Entitlement: Is when you believe because you have a title you are special and should be treated differently than others. You are #1 in your own mind.  Servant leaders put their people first. They realize people (the ones who do the work every day) are entitled to have a leader who will lead them with honesty, caring, integrity and encouragement. A sense of entitlement usually leads to destruction. Just ask the Enron executives and Dennis Kozlowski former CEO of Tyco and so many others who have fallen into the “it’s all about me” trap.

Note to Managers: Stop Making Decisions

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This is a guest post by Dennis Bakke. Dennis is the CEO of Imagine Schools and the author of The Decision Maker: Unlock the Potential of Everyone in Your Organization, One Decision at a Time (Pear Press)..

The conventional wisdom on leadership: Get advice from others but make the final decision. But in today’s shifting global marketplace, it’s out of date. More and more, success in business isn’t about producing the proverbial widget, but unlocking human potential. Success isn’t about rigid systems that guide our people as they churn out product. It’s about how we release our people to innovate, at every stage of the game.

As a young leader, I followed the conventional wisdom. I might ask a couple of people for some input before I made a decision. But I made the final call, always.

Success is about how we release people to innovate, at every stage of the game. -Dennis Bakke

It didn’t take me long to realize that the more decisions I made, the less engaged others became.  They didn’t have any control over the process or the results. So they didn’t feel any ownership in them either.

The problem was me. To be a good leader, I had to let go.

The reality is that it is the boss who is often the last to know. So when bosses, department leaders or team leaders make all the decisions, they’re often operating with stale or second-hand information, some of which has been edited or sanitized on its way to “the boss.”

9 Steps to End Procrastination

Procrastination is not inherently evil. There may be benefits to procrastination.  Before ending procrastination for good, make sure you understand why you are delaying in the first place.

Why do we procrastinate?

 

No commitment.  You realize after waiting a period of time that you aren’t fully committed to the goal.  Better to know before you spend hours and hours on it, then abandon it.

Bad idea.  It may be that you realize it’s a bad idea or that there is another way to accomplish something.

Too many goals.  Maybe you put it aside in favor of something else or you have competing priorities.

Laziness.  You look at your last week and realize that you have no excuse.  You are just lazy.  A sloth.

Exhaustion.  You are physically and mentally spent doing other things, and you don’t start because your tank is running on empty.

Fear of failure.  By not starting, you don’t finish and therefore reduce your risk of failure.  After all, if you finish, everyone will see the end result and judge it.  Rather than risk that, you never begin.