One of the most important jobs of a manager is to provide feedback. And it’s not just advice from the boss. Whether you’re raising kids or leading a team project, feedback is a critical tool for success. Effective feedback has nine...
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Latest Blogs -
Leadership
Why Do People Follow You?
Not too long ago, I wrote a post about how a one-word question can change results. That question was “why?” I suggested that calling your customers and asking why they buy from you is a valuable practice. As a leader, you should also...
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7 Steps of Crisis Leadership
It happens. A crisis. A major problem. A disaster. If it hasn’t happened to you, my guess is that it will. Most all of us will find a time in our careers when we are right in the middle of it. Several times in my career, I’ve found...
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Which Creative Style Are You?
As readers of this blog know, I’ve long been interested in innovation. Is there a creative gene? Are you able to develop it like a skill? How can company culture be changed to improve the odds in favor of creative teams? The...
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21 Customer Service Quotes
This is Customer Service Week, a week to celebrate extraordinary customer service. Last night I was especially grateful to a customer service representative who solved a problem for me in minutes over the phone. Giving customers an...
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7 Customer Service Strategies for an Amazing Customer Experience
It’s Customer Service Week making it an ideal time to review your customer service strategy. Not too long ago, I had the opportunity to talk with one of the world’s authorities on the customer experience. Shep Hyken is an author,...
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