Rather eye-opening before I even got into the book. It’s hard to overstate the importance of communicating well. I am on a constant personal journey to learn how to connect with others more authentically, to listen better, and to express myself more clearly.
Today I am excited to introduce you to someone who is a master teacher on the art of communication. His work has helped me, and I hope you enjoy our discussion.
If you want to take your leadership to new levels, I highly recommend you start with Kevin Kruse’s new book, Great Leaders Have No Rules. Packed with practical and contrarian advice, you’ll find yourself adopting new practices immediately. If you want to become a more effective leader, put down your device, close the door, and open the pages of this book to begin your leadership journey.
Your new book pulled me in immediately from the first pages. In the introduction, you say, “Leadership is a super power,” and “Almost everything we’ve been taught about leadership is wrong.” Wow. Tell us more about your current perspective.
I think too often, we think of leadership as a something fancy or complicated or abstract, which is why most people don’t think about it very often at all. But when you boil it down to it’s simplest definition, leadership is influence. And when you realize that, you realize how powerful successful leadership can be.
If you can influence yourself to put down the potato chips and get on the treadmill, you will change your life. That’s self-leadership. If you can influence the quality and intimacy of your relationship with your spouse, you can literally save a marriage through leadership. And of course when it comes to the more traditional leadership at work, well, my horrible leadership caused my first two companies to go out of business. But successful leadership was one of the primary factors in other companies I’ve owned winning awards for both fast growth and being a great place to work.
“Great leaders understand the true value of time. You can never get a minute back once it’s wasted.” -Kevin Kruse
Workplace culture is really about how people behave and interact. This includes how decisions are made, how disagreements are voiced, how conflict is resolved, and how people connect when they pass in the hall. Culture is the relational environment in which we work, and it’s how we work together. The simplest way we’ve come to describe culture is, “It’s the way things work around here.”
While culture is not physical, you can feel and see it in the language we use, our rituals, and the stories we tell. Even simple things like whether people feel comfortable displaying personal items on their desk or walls can tell you a lot about an organization’s culture.
We describe culture as being on a spectrum between healthy and unhealthy. Healthy cultures are full of energy and productivity, whereas unhealthy cultures produce unmotivated employees. Most organizations are not completely healthy or entirely unhealthy, but rather lie somewhere in the middle. Or there are parts of the culture that are good, and parts that are bad.
One of the hallmarks of a healthy culture is that leaders communicate change well.
The goal of most workplaces is to get things done. When we have a healthy workplace culture, it sets the stage for doing good work. In our opinion, culture is the most significant factor that influences work relationships, employee happiness, and productivity. We agree with the phrase attributed to Peter Drucker: “Culture eats strategy for breakfast.” You can have the most incredible strategy imaginable, but if you don’t have a healthy culture in which to execute your strategy, it’s just words on a page.
In our opinion, nothing impacts employee engagement more than workplace culture – and almost every leader and human resource manager we know would like to see engagement increase. The secret to improving employee engagement is culture.
A healthy culture is much like a car that requires regular, ongoing maintenance so it can continue to serve its purpose.
As leaders, we are all stretched in multiple directions. As such, it is tempting to focus on all our other operational demands at the expense of culture – culture becomes something we will eventually get to once other priorities are dealt with.
Healthy cultures require intention and effort. When leaders prioritize culture, it becomes part of the daily and weekly conversations they have with others – culture may even become the agenda item for a meeting. The good news is that when operational challenges emerge in organizations with healthy cultures, everyone is more willing and able to rise to the occasion.