It seems like a small oversight to you.
You said, “I’m going to send this to you tomorrow.” You didn’t.
When I next talk with you, you ask me for a favor. “It would mean so much to me if you would do this for me. Look for a package in the mail. When you get it, would you….?”
Surprise, surprise. I never get it. It’s like this with you. In fact, more often than not, you don’t do what you say you’re going to do.
What you don’t realize is that you have this reputation. You think it’s a careless oversight. It’s “no big deal,” right? You focus on the big stuff, and these little promises don’t mean much. After all, if you try to do everything, you won’t do anything. You justify your behavior by deluding yourself into thinking you have your priorities straight.
Doing what you say you’re going to do is an element of all successful people. Failing to do what you say you’ll do:
Erodes credibility. If you don’t do what you say you’re going to do, your credibility decreases. After each one of your promises, I subconsciously add a question mark to the end of it.