The 4 Players in the Game of Employee Engagement

Employee Engagement
This is a guest post by Paul Keijzer, CEO and Managing Partner of Engage Consulting. His focus is on transforming top teams across Asia’s emerging markets. Paul provides an excellent summary of the roles of the critical players to create effective employee engagement.


Employee Engagement is Not Just for HR

There’s no questioning the fact that everyone’s involvement is crucial for employee engagement to be successful. Much of the past has been targeted at getting the HR department to successfully drive employee engagement and the subsequent results to the company’s bottom line. Now that the business world has more or less agreed that employee engagement across all levels triggers the greatest business results, let’s take a look at the roles that everyone has to play to make employee engagement a success – and I guarantee you, it’s not just the HR department.


1. The Employee

No matter where you work, the fact is that unless you, as an employee, want to be engaged, no amount of engagement programs and tools are going to increase your engagement levels. Employee engagement is a two-way street and employees must play their part. The key responsibilities of any employee for employee engagement are:

Make Yourself “Engageable”

Being engageable is a mindset which involves positivity, a can do attitude, avoiding office politics and a few more key characteristics. Put yourself in this mindset to get you the opportunities you want.

Understand What Drives and Frustrates You

If you know what drives and frustrates you, the company will be able to help engage you – provided that you share this information.

Pro-Actively Resolve Issues

Nobody is perfect and neither is any organization. If and when your boss makes a mistake regarding your engagement, inform them quickly and provide a solution.

“Unless you want to be engaged, no programs and tools will work.” -@Paul_Keijzer


2. The Line Manager

People don’t leave companies, they leave managers. Take it one step further and it becomes, “People aren’t engaged by companies, it’s their line managers who do the engaging.” Some steps that line managers can take are:

Removing Barriers

Managers must remove barriers which can stop an employee from reaching their desired goal. Meeting weekly to discuss hurdles and accomplishments is a great way to do this.

Encourage Efforts and Reward Results

Rewards set standards for colleagues and promote healthy competition. Of course, every effort and result shouldn’t be rewarded equally; that would defy the purpose.

Identify What Drives Your Team

If employees are expected to share their drives and frustrations, line managers better be providing a listening channel.

“Companies do not engage people, line managers do.” -@Paul_Keijzer

3. The CEO

You may wonder how someone who’s supposed to be looking at the overall success of the organization can affect how people work on a daily basis. This is how any CEO can positively impact employee engagement:

An exciting vision gets people going, but one which is co-created almost ensures that everyone is going to do their best to achieve it.

Align Employees Behind Your Strategy

Once people believe in your vision, you need to get them to work together with full, personal commitment. Everyone needs to understand why their role is important.

Be a Role Model

Many employees, especially new ones, may not understand why your playing golf on a weekday is critical for getting more business. Make sure that you actions work towards being a role model.

“Everyone needs to understand why their role is important.” -@Paul_Keijzer

4. The HR Department

If everyone’s doing their part, the job of the HR department becomes much easier for employee engagement. They become custodians of the efforts and not the nagging drivers. What remains to be done includes:

Drive Employee Engagement

Everyone else is going to get caught up in daily operations. HR needs to keep reminding everyone why it’s important to step back and make sure everyone is engaged.

Be the Subject Matter Expert

HR should be able to tell everyone why engagement is so important, have tips on achieving it, measure it and provide everyone feedback.

Play the Role of Engagement Jester

Employee engagement is no joke, but HR can inject fun into any company. Through BBQ’s and annual team competitions, they can remind everyone how work can be fun.


“Everyone has a role in creating effective employee engagement.” -@Paul_Keijzer


Get Everyone on Board

To summarize, there are 4 people with key roles to play in creating a successful employee engagement program. It’s far from being HR’s responsibility only. So let’s get everyone on board, stop pointing fingers at the HR department and have everyone play the strategic role they have to play to meet all our goals!

How do you engage everyone in your organization? You can leave a comment by clicking here.
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