He’s an international bestselling author of eight books who regularly tops the bestseller lists, a global leadership guru and one of the most in-demand speakers on the subjects of leadership, customer service and team building. His many awards include the Cavett Award, the highest award the National Speakers Association bestows on its members. He’s a member of the Speaker’s Roundtable.
As you’d expect from a world authority, his clients include the biggest corporations, names like Cisco, Costco, FedEx, Harley Davidson. Add the important alphabet companies like IBM, GM, KPMG, RE/MAX and ESPN.
Outside of all of that, Mark is one of the most decent people I’ve ever met. He’s smart, caring, and he passionately wants to serve others.
WHAT IS A FRED?
Nine years ago, Mark Sanborn invited us to meet his own postman, Fred Shea. Fred embodied true success by taking what seems to be an ordinary job and making it extraordinary. To this day, when I see someone who serves in an extraordinary way, I think, “There’s a Fred!” The Fred Factor became an international phenomenon, selling millions and millions of copies.
This week, Fred returns in Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results. Last summer, I had the opportunity to get to know Mark. When he told me that Fred 2.0 was on the way, I couldn’t wait to learn more.
Mark, let’s start out with two questions many people ask you. Is Fred real? And, if he is, are you in touch with him? Maybe one more: Does he know he’s the star of this book?
Skip, Fred is very real and still delivering mail in Denver, CO. Over the years we’ve maintained a friendship and connect periodically for lunch or dinner. Fred is a big supporter of The Fred Factor and Fred 2.0, and in the new book I share—with his permission—much more about him, his background and his beliefs.