Tricks to Handle Tenacious Negotiations Situations

Image of two young businessmen interacting at meeting in office
This is a guest post by Paul Trevino and TheGapPartnership. Paul offers some first thoughts on some important aspects of business negotiations.

When negotiating a deal or sale, it is important to consider the skills and trades you’re offering and what you hope to get in return. When offering your services, it is recommended to refrain from giving “too much” away. What this means is not over-promising or giving away something too valuable without getting something back in return.

In high-stress sale or negotiating situations, it is easy to unload offers to try and appease the other party member. This is a self-defeating method, as it devalues your services and leaves you vulnerable to unwanted concessions.

If you plan to offer something, make sure there is a return on it. It is not undesirable to make the other party member ‘earn’ the concessions you have access to, as opposed to simply giving them to them. This will result in a more satisfactory experience for both individuals.

 

“Let us never negotiate out of fear. But let us never fear to negotiate.” – John F. Kennedy

 

Establish a Negotiation Strategy in Your Company

If you’re the head of a company, it is recommended to establish a quality negotiating plan among your employees. A good negotiating strategy can help improve customer satisfaction and potentially boost sales by implementing strategies that adhere to consumers’ wants and needs.

A poorly implemented plan may lead to conflict within a company or to disenfranchised employees frustrated by poor communication among their peers or superiors. With most organizations, negotiating is a daily business at every level. Whether it’s designating tasks for employees or handling customers, the ability to properly negotiate affects all areas of the workforce. A consistent and well-designed plan reduces stress among employees and lets staff learn proper negotiating tactics applicable both in and outside of work.

 

Don’t take it personally

Dealing with rejection or potentially rude customers is an expected part of negotiating. However, being sidetracked by personal conflict loses sight of the original deal or offer and results in time spent on unrelated issues. Understanding someone else’s personality or demeanor requires patience and sympathy. Peaceful negotiation requires focusing on the problem at hand and providing a solution irrespective of someone’s personality. Coming to a conclusion that satisfies both parties successfully defuses personal conflict and keeps the discussion civil between both parties.

 

“You do not get what you want. You get what you negotiate.” -Harvey Mackey

 

 

Negotiate Through Emotions

Negotiating can be an emotional investment among people, which can be a powerful tool to utilize. A common mistake among businesses is that they rely on logic or rationale to drive the negotiation process. Communicating ideals or values is almost always an emotional experience, with decisions being made based on greed, fear, ego, status or a desire to please.

An important tactic in negotiation is to show the benefits of a product or service, perhaps by painting a picture in someone’s mind or alluding to potentially successful scenarios or situations. This provides a visual imagery without actually spelling it out for someone, a clever tactic in challenging the other party member.

 

“Diplomacy is the art of letting someone else have your way.” – Sir David Frost

12 Ideas to Boost Your Happiness

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Want to be happier?  Try these 12 steps and move in the right direction.

 

Complimenting

 

Look for opportunities to compliment others today everywhere you go.  Be genuine and sincere.  No sarcasm.  Write a thank you note.

“Thank you for checking me out so quickly.”

“I appreciate your attention to detail.”

“Your children are very well behaved.”

 

Helping

 

Studies show that nothing raises happiness more than helping others in need.  If you can volunteer at a soup kitchen, shelter, or nursing home, you will be happier.  Almost any act of helping others in need will boost your happiness.  And it’s not just volunteer activities.  Try holding open a door for someone; shoveling a neighbor’s walk; letting someone pull in front of you in traffic.  Put others before yourself.

 

Listening

 

Slow down and listen.  Really listen and connect.  There’s something magical when you understand someone’s views.

 

Loving

 

Find someone to express your love and gratitude.  Happiness always goes up in the presence of those we love.

 

Starting

 

Start something new and exciting.  When your brain is learning and your body is moving, you will be engaged and create good feelings.

 

Exercising

 

Countless studies show the benefits of exercise.  It can get you out of a rut and boost chemicals in your brain to make you happier.

 

Accomplishing

 

The opposite of starting is accomplishing.  When you are crossing off important “to do” items, it will increase your satisfaction.

33 Quotes on Happiness

Happy Faces

 

March 20 is officially the International Day of Happiness.  Somehow I missed the announcement, but in 2012 the General Assembly of the United Nations created this day to recognize “the relevance of happiness and well-being as universal goals and aspirations in the lives of human beings around the world and the importance of their recognition in public policy objectives.”

I’m all for celebrating and for happiness.  With that in mind, I selected some of my favorite quotes on all things happiness.

 

“It is not how much we have, but how much we enjoy that makes happiness.” -Charles Spurgeon

 

“If you want to be happy, be.” -Leo Tolstoy

 

Happy people plan actions; they don’t plan results.” -Denis Waitley

 

“The happiness of your life depends upon the quality of your thoughts.” -Marcus Aurelius

 

“Happiness depends upon ourselves.” -Aristotle

 

“Happiness . . . is governed by our mental attitude.” -Dale Carnegie

 

“Happiness is when what you think, what you say, and what you do are in harmony.” -Gandhi

 

“Some cause happiness wherever they go; others whenever they go.” -Oscar Wilde

 

“Learn to value yourself, which means fight for your happiness.” -Ayn Rand

 

“Happiness is a byproduct of making someone else happy.” -Gretta Brooker Palmer

 

“Happiness is having a scratch for every itch.” -Ogden Nash

 

“The secret of happiness is to admire without desiring.” -Carl Sandburg

 

“Folks are usually about as happy as they make their minds up to be.” -Abraham Lincoln

 

“Happiness is a large, close-knit family…in another city.” -George Burns

 

“Happiness is nothing more than good health and a bad memory.” -Albert Schweitzer

 

“Happiness depends more on how life strikes you than on what happens.” -Andy Rooney

 

“Happiness often sneaks in through a door you didn’t know you left open.” -John Barrymore

 

“Nobody cares if you’re miserable so you might as well be happy.” -Cynthia Nelms

 

“When what we are is what we want to be, that’s happiness.” -Malcolm Forbes

 

“The best way to cheer yourself up is to try to cheer somebody else up.” -Mark Twain

 

“My happiness grows in direct proportion to my acceptance, and in inverse proportion to my expectations.” -Michael J. Fox

 

“If one speaks with a pure mind, happiness follows like a shadow.” -Buddha

10 Ways to Reduce Stress

Businessman

This is a guest post by Charu Chandra, an aspiring leader, entrepreneur, and blogger. Charu blogs about the beneficial effects of yoga and strength training and other things fitness-related at strongyogi.com.

 

A good leader is expected to always remain in control of his emotions.

But like it or not, things don’t always go according to plan, and leaders, even good ones, are prone to emotional outbursts. And if stress is not recognized and corrected early, it usually snowballs into bigger problems.

So, it is imperative that a leader remains calm at all times. As you may have experienced, situations only tend to get worse when approached with stress.

10 ways to reduce stress in your life

1) Tidy up your workspace/room.

A cluttered room or workspace is a great way to build up stress. I have noticed that removing all unnecessary items from my desk (all I have on my desk is my laptop and a glass of water), making my bed every morning, etc. keeps my mind really calm.

2) Tidy up your inbox/computer/desktop.

Since we spend a lot of time on our computers and smart phones, keeping them clutter-free is as important as keeping our physical workspace clean. For example, until recently, I had close to 7,000 unread e-mails in my inbox.  So I sat down for three hours and cleaned up the entire thing. Once I was done, I felt incredibly relaxed and peaceful.  So make sure you don’t let things get out of hand in the virtual world.

3) Speak your mind.

One of the sources of stress in my life was my roommate. He used to go to bed late and would always play video games loudly late at night when I was asleep. So, the second or third time I was disturbed, I got up from bed and talked to him about this. This helped a lot as I let go of the anger in me and also because the noise stopped. So, if something needs to be said, say it.

4) Pinpoint the source of your stress.

Stress is not always general. Sometimes, specific events or people can stress you out. For example, a job interview scheduled for tomorrow may be causing you stress today. In my experience, the best way to deal with such situations is to do everything you can to address it and leave the rest to god/fate/luck.

5) Give up control.

Trying to control situations too much can cause stress. Don’t misunderstand me, leaders should always be in control of a situation but shouldn’t expect to be in control of its outcome. A good leader adapts to whatever turn a situation takes and is always ready for anything. Using the interview example from above, I do my best to prepare for it and then relax. Because I know that there will always be unexpected events no matter how well I prepare.

6) Take a break.

If you’ve been working hard on something, taking a short break to get away from it all is always a good idea. Taking a walk, playing with an animal or a baby, watching television, listening to calming music, taking a nap and exercising are all great ways to de-stress. Find out what helps you relax.