Creating a Wide-Awake and Engaged Workplace

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The Conscious Leader

We’ve all seen the depressing statistics about employee engagement.  People are not fully engaged at work, not happy, not being utilized, and not fully using their talents.

What’s a leader to do?

Dr. Shelley Reciniello is the author of The Conscious Leader: Nine Principles and Practices to Create a Wide-Awake and Productive Workplace, a leadership approach designed to apply psychological tools to improve individuals and corporate culture.  She works with senior leaders in a wide variety of fields.  She has provided services ranging from employee assistance programs, executive coaching, leadership and diversity training seminars.

 

“What is going on unconsciously is often more important than what is on the surface.” -Dr. Reciniello

 

What is a conscious leader?

A conscious leader is someone who understands that people don’t leave their psychological selves at home when they come into the workplace and that includes the leader.  This kind of leader accepts that all human beings are not rational and that our rational minds are constantly influenced by our unconscious motivations, hidden agendas, unresolved childhood issues, fears, anxieties, fantasies, prejudices, obsessions, and complicated emotions like anger and guilt.  Conscious leaders understand that what is going on unconsciously, out of awareness, is often more important than what is happening on the surface. They know that the rational mind, both the individual one and the corporate one, can only be strengthened by dealing with unconscious issues, not by pretending that they don’t exist.

Starting with themselves, conscious leaders seek to make what is unconscious conscious.  They want to know the whole story about themselves – what emotional baggage they carry, what defenses they habitually use, how others really see them, what their Achilles’ heels are. They are committed to self-development and increasing self-awareness.

Conscious leaders know that in order to create workplaces where people will want to be, they must understand the psychological principles of people at work and apply them daily.

 

The Power of Honest Feedback

Give us an example of one way a leader can be more conscious.

A leader who is open to honest feedback is going to really know how others see him or her.  They may not like what they hear, but they dig down deep in themselves to understand the root of the behavior in question, and then they can begin to fix it.  We have a lot of what we refer to as “narcissistic leaders” — probably the same amount that we have always had, but our culture seems to condone and even admire their grandiosity and bravura.  When I work with a leader like that, it is usually because the board or some other entity has insisted that this person curtail their behavior.  It is not easy for them to change because they cannot believe that their charisma and success aren’t enough.

Cub_TheConsciousLeader-altaI worked with someone like this and I knew that underneath the fascinating façade, he was quite damaged, never felt loved for himself from an early age, so he compensated by creating a larger than life self that he believed would be worthy of love.  In the coaching, he worked hard to understand how others saw him and how he made them feel. He began to see what good behavior looked like. So although we couldn’t change the structure of his personality at such a late age, he was able to become conscious of what the right behavior would be and he would mimic it.

He is actively engaged in trying to modify his behavior and his impact on others.  He uses techniques like active listening to help him have real conversations with his direct reports.  He understands that it isn’t “all about me,” and the discipline it takes for him to listen has been rewarded by the input and ideas that are growing his company.  He tells me that he reminds himself of his story every two hours!

 

Understanding How We Deal With Change

What is one commonly misunderstood psychological principle? How does it relate to organizational leadership?

It is generally acknowledged that more change has occurred in the last decade, largely due to the advances of technology, than at any other time in human history. And there appears to be no end in sight. Principle 8 focuses on the fact that change is a constant in every workplace. Whether the change is initiated by a world event, the marketplace, or comes from within, it will require a particular kind of leadership if it is going to be accepted and implemented on both an organizational and individual level.

 

“All change is loss, and all loss must be mourned.” -Harry Levinson

 

Our natural, evolutionary response as human beings is to fear change and to resist it. It represents the unknown and unfamiliar and carries with it the possibility that we will suffer harm. Over time, we have learned that change can also be positive and lead to good things. The complete truth about change is that it is always hydra-headed; it is about both winning and losing.  In corporate restructuring, for example, change usually results in two groups, those who will win and stay and those who will lose and leave.  But it isn’t as simple as that in reality.  For even the people who get to stay often talk about how things were before the restructuring because something was gained but something was also lost.

My mentor, Harry Levinson, used to say it this way: “All change is loss, and all loss must be mourned.” When we do not allow for the mourning appropriate to the occurrence, successful change is jeopardized. Mourning seems like a natural thing to do.  Think about the crying and other shows of sentimentality at any high school or college graduation.  If leaders jump the gun and demand the swift, dispassionate adherence to change, resistance will kick in and there will be corporate consequences.  The recent recession brought dire economic consequences to many, accompanied by anxiety, depression, and in some cases, suicide. The extent of the changes that occurred, and the speed with which they happened, did not give people the time and resources they needed to adjust to their drastically altered circumstances.

A swift-moving, action-oriented business model leaves little time for people, whether they are going or staying, to readjust and acclimate to a changed environment.  No one is immune and everyone feels vulnerable.  The unspoken contract between employer and employee, and the trust that goes with it, are forever broken.

 

The Family Dynamic at Work

When Your Parent Becomes Your Child

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Photo courtesy of istockphoto/manonallard

Ken Abraham is an author or co-author of more than 80 books.  Regularly appearing on the New York Times best-selling author lists, Ken is known as a master collaborator.  He writes with public figures ranging from One Soldier’s Story with Bob Dole to Let’s Roll with Lisa Beamer.  Ken and his wife are also good personal friends.  His latest book When Your Parent Becomes Your Child is a deviation because instead of writing someone else’s story, Ken writes about his mother’s dementia, and its effect on the family.  This moving story is one that will stay with you and give you a better understanding of what millions of families go through as they fight this disease.

Ken, this book is simply beautiful.  I may never have met your mom in person, but after reading this book, I most definitely know her.  Ken AbrahamWhat was it like writing such a personal story as opposed to helping tell someone else’s?    

Of all the books I’ve written, When Your Parent Becomes Your Child was the most emotionally difficult book to write, yet oddly enough, it was also the easiest book I’ve ever written.  The difficulty stemmed from the subject matter.  Watching my mom make the journey through dementia was a heart-wrenching experience.  But because I was simply sharing my own thoughts and feeling with readers, the words poured out easily.

In a real sense, I felt that I wasn’t merely writing about my mom, but I was expressing the emotions, questions, and concerns of many other people who could share similar stories, who might say, “That sounds exactly like what I have experienced with Mom or Dad.”  My hope is that this book will stimulate conversations within families and encourage hope within the heart of every person who is now grappling with the myriad changes that take place When Your Parent Becomes Your Child.

Your mom suffered with dementia.  Let me turn first to a few questions many ask about dementia. Is Alzheimer’s the same as dementia?

It’s not exactly a “chicken and egg” situation, and the lines do get blurry when we begin talking about Alzheimer’s and dementia.  Technically, dementia is more of a “catch all” term; there are all sorts of dementias, the most familiar of which is Alzheimer’s.

Vascular dementia, with which my mom suffered, is the second most widely reported form of the disease.  The symptoms of both Alzheimer’s and dementia are similar: memory loss, hallucinations, unusual fear, irritability, or suspicions.  Hoarding, uncharacteristic use of profanity, inability to follow a conversation or a story, losing track of possessions, confusion over days, dates, or sadly, even diminishing ability to recognize friends or family members.  All these can be indications that a loved one is developing dementia.

In my mom’s case, although I’m reluctant to admit it, part of the reason I wasn’t alarmed at her memory lapses was that I was clueless about the possible warning signs of Alzheimer’s.  I just thought she was displaying the natural symptoms of aging as she moved into her mid-eighties. Even after she was diagnosed, I remained in denial for several months until my own research convinced me that what her doctor was describing was accurate.DSC02123

5 Goal Setting Lessons From My Garage

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Of all the rooms in our home, the one that accumulates clutter the fastest seems to be the garage.  Maybe it’s because we pull the car in quickly.  We’re only in the space for a few seconds.  Maybe it’s because it’s not air-conditioned or heated, making it a real chore to clean in most months.  Or maybe it’s because the items that are placed there are the ones in limbo.  You know what I mean.  You can’t throw them out easily or you would.  That piece of furniture that holds some memories but doesn’t fit the décor of the home.  The box of old magazines holding some articles you marked for some reason or another.  A nice shelf lined with old shoes that may still fit but have long passed the glory days.  Of course, you knew at the time you dropped these items in this state of limbo that they would never return to inside the house.

The clutter built up so slowly that it was unnoticed.  We didn’t talk about it like we would if something inside needed to be cleaned up.

I’m guessing that most everyone has a space like this.  Last weekend, I spent a marathon cleaning session in the garage.  The shoes ended up donated to Soles4Souls.  The clothes went to Goodwill.  Other items were sent for recycling or to the trash.

I worked non-stop with my characteristic obsession.  When I have a goal in mind, I can’t seem to stop.  I don’t want to stop.  I even worked through most of the night in order to get it all done.

What Some Birds Taught Me About Friendship

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Image courtesy of Joy Prichard Studios

My wife does an amazing job decorating our home.  Maybe too good of a job.  She changes colors and decorations with each holiday or season.  Admittedly, I’m often clueless about the passing months and her changes remind me just where we are in the year.

This past spring she changed the wreaths on our front doors.  I suppose some birds took a look and thought they were inviting enough to build a nest.  When we opened the door one day, the mother bird flew off.  We realized there was a nest in the wreath and that changed everything.

Until those eggs hatched and the new birds were safely flying on their own, we would not use the front door.  For any reason.  Deliveries?  We’d just walk the packages around the house.  Visiting us?  “You can’t enter the front door,” we shout from a window, “Come through the garage!”  The air-conditioning repairmen who came to replace a faulty unit?  Well, they had to take some extra steps.

We were careful to watch the birds’ progress, but not disturb them.  We didn’t want to scare the mother bird off.  All through the spring we took pictures and waited.  Finally, one day they were all gone.

They never even knew we were there.

They didn’t know that we were going through all these inconveniences for their benefit.

Treat Me Like a Customer

One of my local Nashville friends, Louis Upkins, is someone who is filled with energy and ideas.  Whenever we get together, I am energized.  Louis has worked with some of the biggest names in business, sports, and entertainment. He wrote a thought-provoking book called Treat Me Like a Customer, which encourages business people to treat their families at least as well as their customers.  In a world that seems to be accelerating faster and faster, he has timeless advice on balance and lessons of success that really matter.

I spent some time with Louis talking about these principles and what he has learned from a life spent with fascinating people.