Shep Hyken joins Aim Higher to talk about creating amazing customer experiences. Take your customer service to a whole new level.
Tag: customer focus
14 Principles that Made Amazon
What can we learn from Jeff Bezos? Steve Anderson analyzes his Amazon shareholder letters and shares 14 principles that made Amazon.
Think Like Amazon
Former Amazon executive John Rossman on how to encourage innovation and change your organization based on Amazon’s practices.
Why Your Customers Hate You and How to Fix It
How leaders can find and kill the corporate stupidity that drives customers crazy. John R. Brandt shares how to eliminate nincompoopery.
How to Build A Customer Driven Growth Engine
Jeanne Bliss shares how to build a customer centric culture where everyone and everything centers around the customer experience.