101 Customer Service Quotes To Better Your Business

Very classy way to display the high standarts of your services the customer can expect of Yours.

Customer First

Every business wants to develop a stellar reputation. Over time, that positive sentiment not only earns repeat business, but also eventually earns trust. Customer service is vitally important to establish and grow that trust. Every interaction with you or your brand offers the incredible opportunity to build a relationship and fortify your position.

In the social media age, your business reputation can catapult you to a beloved partner or sink you to nothing in almost no time flat.

Here are a collection of customer service quotes all designed to remind us of the importance of the customer.


“Make the customer’s problem your problem.” –Shep Hyken


“If you want customers to know they matter to you, show it by being interested in what matters to them.” –Scott McKain


“There are no traffic jams on the extra mile.” –Zig Ziglar


“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” –Henry Ford


“Do what you do so well that they will want to see it again and bring their friends.” –Walt Disney


“To understand the man, you must first walk a mile in his moccasins.” –North American Indian Proverb


“The purpose of a business is to create a customer who creates customers.” –Shiu Singh


“It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” –Charles Darwin


“If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.” –Jeff Bezos


“There is only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” –Sam Walton


“The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.” –Valeria Maltoni


“There is a spiritual aspect to our lives—when we give we receive—when a business does something good for somebody, that somebody feels good about them!” –Ben Cohen


“A brand is defined by the customer’s experience. The experience is delivered by the employees.” –Shep Hyken


“Unless you have 100% customer satisfaction, you must improve.” –Horst Schulz


“Complaints often contain the seeds for growth.” –Skip Prichard


“Choose to deliver amazing service to your customers. You’ll stand out because they don’t get it anywhere else.” –Kevin Stirtz


“People expect good service but few are willing to give it.” –Robert Gately

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” –Warren Buffett


“Good customer service costs less than bad customer service.” –Sally Gronow


“Here is a powerful yet simple rule. Always give people more than they expect to get.” –Nelson Boswell


“Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.” –Ross Perot


“Always do more than is required of you.” –George Patton


“Customers will want to talk to you if they believe you can solve their problems.” –Jeffery Gitomer


“The result of a business is a satisfied customer.” –Peter Drucker


“The most successful organizations are the ones that make it easier to do business with them.” –Scott McKain


“Customer service represents the heart of a brand in the hearts of its customers.” –Kate Nasser


“What you get by achieving your goals is not as important as what you become by achieving your goals.” –Zig Ziglar


“Inconsistent customer service is worse than bad customer service.” –Martin Baird


“Courteous treatment will make a customer a walking advertisement.” –J.C. Penney


“When the customer comes first, the customer will last.” –Robert Half

7 Lessons on Giving from Jimmy Wayne


Walk to Beautiful

One of the most moving and true stories I have ever read is Walk to Beautiful: The Power of Love and a Homeless Kid Who  Found the Way, the story of Jimmy Wayne.  Jimmy is a country music singer-songwriter whose songs have topped the charts.  His song “Do You Believe Me Now?” was played over 100,000,000 times on the radio earning him the millionaire award. He is also now a NYT bestselling author and has a movie based on his book Paper Angels.  With all that success, he still identifies himself more as a foster kid who faced numerous challenges growing up in a difficult system.

Recently, I was visiting Nashville and met Jimmy at an event to raise money for the Salvation Army.


Saved By Love

Do you know how this country music star got his first guitar?  If you have participated in the Salvation Army Angel Tree Program, you will have the answer. That anonymous gift was the beginning of a musical journey.  Each year children in need fill out angel tags containing gift wishes and place them on a tree.  Jimmy received his first guitar through this program.  You can make a dream come true by helping others through the Salvation Army’s program.

After reading his compelling story and speaking with him, I thought about 7 lessons Jimmy Wayne taught me about giving and sharing.

Jimmy taught me to:


1. Give the gift of encouragement.

As a homeless teenager, Jimmy befriended an elderly couple, who took him in. When he speaks of this couple, and the words of love and appreciation they expressed to him, you will be reminded of the power of encouragement.  Contrast that to the words spoken by a prison guard; words that, to this day, still seem to haunt him.

Use every opportunity to encourage others with words of love and appreciation.


2.  Give with no expectation.

So often we give and expect something back.  True givers experience the joy of giving with no expectation.  Anything given with an expectation is not really a gift.

“Anything given with an expectation is not really a gift.” -Skip Prichard


3.  Give of yourself.

Bea Costner opened her home to Jimmy, gave of her time, her talent, and her love. She demonstrated the power of giving is when it comes from the heart with nothing held back.

“The power of giving is when it comes from the heart and nothing is held back.”


4.  Give your unique giftedness.

Lee Greenwood – Part Two

This post is part two of an interview I did with country music artist Lee Greenwood.  In this video interview, we talk about:

  • his humble beginnings
  • the importance of family
  • the uniqueness of the USA
  • the Massachusetts school controversy where the school leaders wanted to sing his signature song “God Bless the USA” as “We love the USA.”
  • the right and responsibility to vote
  • and finally I asked him to answer his own question: “Does God still bless the USA?”

On July 4th, after watching our local fireworks, we turned on the television and watched the fireworks in New York City.  The first song played in the background was “God Bless the USA.”

Lee Greenwood Asks: Does God Still Bless the USA?


Even if you can’t recite the first verse, I’m certain that you know the chorus.

Read this and I’m sure your mind will start hearing the song.  Warning:  It may stay with you for the rest of the day.

Here are the first four lines of the chorus:

And I’m proud to be an American,

Where at least I know I’m free.

And I won’t forget the men who died,

Who gave that right to me.

In your head, isn’t it?

For those of us in the United States, it’s one of the most powerful, patriotic songs ever.  Whatever your background and whatever your political party, you likely are swept by the emotion of the song and its sentiment.

It was written years ago by Lee Greenwood.  He has since sung that song all over the world.  For Presidents.  In stadiums.  On a plane’s intercom flying over the World Trade Center site.  In dangerous situations around the world.

Because of What They Did, We are Blessed

In the United States, this is Memorial Day weekend.  We remember those who have served our nation who have paid the highest sacrifice.  We thank all of the veterans who have given of themselves to serve the country.

It’s also a time to reflect on our country.  Though we have challenges, we are still a blessed nation.

Local artist Beau Davidson is releasing his powerful new video “Blessed” this weekend.  When he shared it with me, I was so moved that I just had to share it with you.  Please take a few minutes this weekend and watch it and share it with others.

After watching the video, I had the following Q&A session with Beau.

Tell us about this video.  What inspired it?