Skip shares 9 steps to follow to provide effective employee feedback.
Tag: CEO
7 Steps of Crisis Leadership
Skip goes through 7 steps of how to lead in times of crisis.
7 Customer Service Strategies for an Amazing Customer Experience
Skip interviews author and customer service expert Shep Hyken about his new book The Amazement Revolution.
Customer Service Week
Skip explains that everyone in a company is in customer service.
Harvard’s Cynthia Montgomery Asks: Are You A Strategist?
Skip interviews Harvard Business School professor Cynthia Montgomery about her new book, The Strategist.