Why Attitude Always Matters from Technology to Healthcare

It’s All About Attitude

One of my company’s board members is also one of the Internet’s earliest pioneers. In the past few years, I have had the opportunity to hear him tell stories that are instructive, but also mind blowing. At one meeting, I recall him sharing an example of what he learned about product marketing and branding. Because of his humble style, I almost miss the product reference. Wait, I think, did he just share how IBM’s ThinkPad name was conceived? Yes, and much more.

 

“Think big, act bold, start simple, and iterate fast.” –John Patrick

 

John Patrick doesn’t brag or seek attention, so most people don’t realize he was a founding member of the World Wide Web Consortium at MIT or a founding member and former chairman of the Global Internet Project. He was also the head of Internet Technology at IBM and is currently the President of Attitude, LLC.

Most people would just stop, retire, and enjoy life. Not John Patrick. Only a few years ago, he decided to get his doctorate in health administration.

He has authored two books: The first, Net Attitude: What It Is, How to Get It, and Why Your Company Can’t Survive Without It, and one just out called Health Attitude: Unraveling and Solving the Complexities of Healthcare. Both books deliberately have the word “attitude” in the title because John Patrick is a passionate believer in attitude.

 

“The prescription starts with a single word, attitude.” –John Patrick

Quotes and Leadership Lessons from Joel Osteen

Qualities of A Winner

You Can, You Will: 8 Undeniable Qualities of a Winner is the latest book by Joel Osteen. Fans of Joel Osteen’s positive message will enjoy the stories throughout the book of inspiration and encouragement.

A few years ago, I had the opportunity to talk with Joel, who is the pastor of Lakewood, the largest church in the U.S. He’s immediately recognizable from his television ministry, bestselling books and stadium appearances. Not too long ago, I noticed he has his own SiriusXM station.

My Mistakes

9781455575718As I look back on my earliest interviews for this website, I laugh. My first three in-person interviews included Pastor Joel Osteen, Secretary of State Condoleezza Rice and writer and producer John Carter Cash, the son of Johnny and June Carter Cash.

Let me be frank: I didn’t know what I was doing. I wasn’t a professional interviewer. My colleague, Drew Bordas, had vast video and audio experience.  At that point, I think his total experience was that he occasionally videotaped his kids at home. Looking at this interview, I am thankful that Joel was so kind, so encouraging, and so forgiving to allow us to stumble through it. What makes it more remarkable is if you know Joel Osteen’s backstory. Joel is a true pro when it comes to production. Before he stepped up to minister after his father passed away, he worked behind the scenes and became a video and audio expert.

Here are some lessons I learned from that visit.

 

6 Leadership Lessons

 

1. Don’t condemn and judge others.

He says it, but my visit proves he lives it, too.

How often we waste time condemning, criticizing and complaining.  It wastes time, drains energy, and is counterproductive.

 

2. Encourage others.

Not only was he unaffected by his platform and position, humbly spending time with us, but he also was incredibly encouraging. He frequently quotes Proverbs 15:4:  “A gentle tongue brings healing.”

Organizations thrive when individuals are recognized and encouraged.

“A gentle tongue brings healing.” -Prov. 15:4

 

3. Find your life purpose.

Whatever you do, you want it to be in line with your life purpose. Observing Joel, I can see that he knows his own gifts and his purpose.  He focuses his energy and talent on it.  He genuinely wants everyone to have a blessed life, and he believes in the positive nature of people.

An organization with a unifying purpose will galvanize everyone to achieve.

 

4. Choose happiness.

As he says, “Whatever challenges you may face, whatever circumstances are weighing you down, you can choose your response.  How you live your life is totally up to you.”  His books are full of strategies on how to live a happier, more abundant life.

 

5.  Know what to ignore.

Why Journaling Makes Better Leaders

Businessman Writing A Letter Or Signing
This is a guest post by friend and mentor Bruce Rhoades, who retired after having run several companies. He often helps me with strategy. I am delighted that he is a regular contributor.

Why Journal?

There is much written about journaling, most of it on how to keep a journal, covering mechanics, tools and discipline.  It is more difficult to find information on the benefits of journaling from real-life experiences, especially pertaining to leaders.  Most of what is written on the benefits of journaling is about self-discovery, but I believe it can help make better leaders, too.

Many famous people kept journals or diaries.  These people came from all walks of life:  business (John D. Rockefeller); military (George Patton); inventors (Ben Franklin, Thomas Edison); presidents and prime ministers (John Adams, Ronald Reagan, Winston Churchill) and many authors (Mark Twain, Ernest Hemingway).  These journals left a chronicle of thoughts, events and critical decisions as well as documenting their legacy.  But what about the rest of us?  Why write in a journal?

Years ago, I became interested in journaling.  At the time, I was very stressed and overloaded with responsibilities.  I needed something to help me stay focused.  I read several books, but one by Julia Cameron, The Right to Write, was the most helpful.  After reading her book, I began to journal and found it very beneficial.

Eventually, as I found myself in more prominent leadership positions, I found journaling helped improve my leadership in the following ways:

  • Better Organization
  • Improved Decision Making
  • Improved Demeanor, Attitude and Judgment
  • Enhanced Intention
  • Positive Reinforcement

Here is why writing in a journal makes better leaders.

 

Better Organization

One recommendation from The Right to Write is to write “Morning Pages” before the start of the workday.  I have found that to be the best time for maximum benefit.  Writing early in the morning gets the juices flowing before your mind has its normal defenses and filters in place.  There is something about writing early in the morning before engaging in the day’s activities that is very helpful — sort of like how your best ideas often occur in the shower.  Here are the main reasons:

  • Helps to reduce all the things in your head to key priorities
  • Allows you to ramble, then organize your thoughts for the day
  • Provides a way to better formulate tasks and frame issues
  • Gets mere ideas formed into concrete terms
  • Starts the day with a clear framework in mind
  • Improves the quality of your To-Do list

Writing in a journal in the morning will help you be more organized during the day.

“Write in a journal in the morning to be more organized during the day.” -Bruce Rhoades

 

Improved Decision Making

Writing in a journal is a great way to facilitate problem solving and decision making.  Here is how:

  • Provides a private, non-judgmental forum to work through issues; no one is watching and pressure is off
  • Helps facilitate idea generation and new perspectives
  • Facilitates better problem definition to make sure you are working on the right issue
  • Helps to develop alternatives and examine their positive and negative implications, resulting in better choices
  • Gives you the chance to formulate tasks and frame issues properly before “real time” in meetings
  • Provides a way to examine causes rather than symptoms for issues and problems
  • Provides a forum to ask “So What?” about problems, issues and directions
  • Makes your decisions and explanations more crisp
  • Turns thoughts, decisions and ideas into actions

If you are skeptical, just try it on some decision that you are contemplating.  Write and refine the problem definition; quickly list alternatives; structure the list; examine implications of each alternative; choose an alternative and list the actions that need to happen.  I predict it will help.

Leadership Tip: try journaling to improve decision-making.

 

Improved Demeanor, Attitude and Judgment

6 Steps to Building a Powerhouse Organization

Silhouette Of Basketball Basket
This is a guest post by James M. Kerr. James is a Partner at BlumShapiro Consulting. He is a business strategist and organizational behaviorist.  His latest book is The Executive Checklist: A Guide for Setting Direction and Managing ChangeYou can follow him on twitter.

Chemistry is the Secret to Success

The tip-off of the annual NCAA Men’s Basketball Championship triggered a question in my head: “How does a business leader build a perennial powerhouse like some of those NCAA basketball teams do every year?”

Clearly, the finest companies in the world are the ones where management and staff share an unrelenting passion to be the best.  How do leaders foster this passion for winning?  Certainly, getting the right people on the team, setting a common goal and enabling success differentiates the best from the rest.  But, there’s an intangible in the equation, the importance of which should not be ignored. It’s called chemistry.

 

Placing your highest regard on impeccable execution leaves no room for mediocrity. -James Kerr

 

Why is chemistry important?  Simply put, high performing people resent mediocre performing ones and mediocre performers begrudge those that perform at the highest level of achievement.  Indeed, getting the chemistry right is as important to the establishment of ongoing business success as garnering a talented team and constructing a compelling vision for it to follow.

We all want to be captivated by a “Big Idea.”  It’s part of the human condition to want to be part of something special and contribute to making it so.  Once enthralled, we want to be surrounded by like-minded people who share our enthusiasm and thirst to achieve.

As business leaders, it is our job to provide a vivid and exciting vision and ensure that we hire the “right” people – ones that buy in, fit in and want to work together to realize that stirring vision.  And, my friends, the latter comes down to understanding and managing “chemistry.”

 

The best businesses consistently remain fixated on being the best. -James Kerr

 

Building the “Right” Chemistry

So, what steps can be taken to shape winning chemistry within an organization?  There is no simple recipe.  However, there are six guideposts that leaders can use to move the process forward, including:

 

1. Champion a “Do Your Job” attitude – Do your job.  There is much implied in those three simple words, including being prepared, paying attention to detail, working hard, and putting the team ahead of yourself.   It also points to the need for senior leadership to ensure that every member of his or her organization understands what their job is and that they prepare every day to execute it.

How Leaders Leverage Opportunity through Entrepreneurship

bigstock-Opportunity-4541590

This is a guest post by Mohsin Memon, the founder and director of Memcorp Learning and Performance Solutions. Memcorp believes in entrepreneurship in its truest form.

How often have you heard the phrase ‘lead by example’?  Probably one too many times.  We’re all told that we ought to lead by example without any understanding of what leaders do, much less how they think.  First and foremost we must recognize that great leaders from all walks of life embrace entrepreneurship not only in action but entrepreneurship in its truest form. Which means they entrepreneu in all aspects of their lives.  Entrepreneu is a verb and it constitutes many elements, but we’ll focus on one key element of what it means to entrepreneu here: Leveraging Opportunity.

Great leaders are great opportunists.  They are patient and wistful about the right opportunity. This doesn’t mean they idly wait for the perfect time to make a move. It means that they make the best of their current scenario.  An effective leader does that in two ways.

Creating Opportunity

When we think of creating opportunity, we realize that we must make decisions that help us create the right opportunity.  Yet with decision making, we often think simply in the terms of a decision that leads to one good outcome and another that perhaps leads to one bad outcome. The key word to be understood here is ‘one.’   To create real opportunities, we must think of decisions that could be made that lead us to arrive at multiple positive outcomes.

Great leaders are in a constant hunt for opportunities where they can apply the law of dual reasoning, when their one action stems from two distinct and profitable reasons.  In such a scenario, through the outcome of their decision they will have positioned themselves in a way to have a choice of two positive options instead of one good and one bad outcome. This enables them to create opportunity with choices.

 

Great leaders are great opportunists. -Mohsin Memon

 

Leveraging Circumstance

More often than not we’re put in situations that we are not content with.  Life doesn’t always pan out as we plan it, which is why we must adopt the mentality of Leveraging Circumstance. The mentality of Leveraging Circumstance comes from the understanding of what the great author Napoleon Hill once said: “Every adversity, every heartache carries within itself a seed of equivalent or greater benefit.” When we truly understand what the author is trying to say, we can begin to leverage our circumstances. In simple terms, we’re speaking of that silver lining in things that don’t go our way.