Does Your Organization Have The Right Attitude?

What’s Your Organizational Attitude?

What distinguishes great customer service?

Is your website easy to navigate?

Would customers describe the experience with your organization as amazing?

Some companies are leveraging the power of the Internet in such a powerful way they are increasing market share, earnings, and revenue at an incredible rate. Others are struggling, not fully realizing the potential or understanding what it takes to win with today’s technology.

 

“Net attitude is a state of mind.” –John Patrick

 

It’s All About Attitude

What differentiates winners from losers?

John Patrick’s answer is that it is all about attitude. He says companies with a “net attitude” have an extraordinary advantage over those who don’t.

Having a net attitude “makes constituents happy,” says John Patrick. Because your “website is your brand,” it’s important to make it accessible, easy to use, and focused relentlessly on a positive customer experience.

 

“The prescription starts with a single word, attitude.” –John Patrick

 

Beyond this, John indicates business vocabulary needs to change to adapt to a new mindset.

John believes we are only using about 10-15% of the power of the Internet. The potential represents an extraordinary opportunity ahead.

Money and scale are not enough. It takes the right attitude. And any entrepreneur or company who adopts a net attitude has a sustainable advantage that will propel them to greater success.

 

“Think big, act bold, start simple, and iterate fast.” –John Patrick

 

Copyright John Patrick, Used by Permission Copyright John Patrick, Used by Permission

Why We Must Learn to Be Uncomfortable

Be Bad First

Learn to Be Uncomfortable

One of the most important skills today is the ability to be comfortable with being a novice. The world is changing so fast that new skills and knowledge make all of us feel uncomfortable. Embracing our inner novice, being comfortable with being uncomfortable, and accepting being bad at something on the way to mastering it is the most important way to stay ahead.

 

“The ability to learn quickly is the most important skill to have.” –Erika Andersen

 

So argues Erika Andersen in her latest book, Be Bad First: Get Good at Things FAST to Stay Ready for the Future.

Erika Andersen is the founding partner of Proteus, a firm that focuses on leader readiness. She’s the author of three other books:  Leading So People Will FollowBeing Strategic, and Growing Great Employees. All of her books are full of actionable advice from her three decades of advising and coaching executives.

I recently had the opportunity to talk with Erika about her research into being comfortable with being continuously uncomfortable.

 

Be Bad First 

What does it mean to be bad first? 

It means being willing to go back to being a novice – to being not-good at new things – over and over again. As we move through our lives, it becomes increasingly challenging to accept the need to “be bad first.” We come to rely on and identify with our expertise; we get used to being treated as knowledgeable and experienced. To have to go back to being a beginner in order to acquire new skills and knowledge – especially in the public setting of work, in full view of our employees, bosses, and sometimes our customers – can be scary, embarrassing and frustrating. I wrote Be Bad First because I’ve come to believe that in order to succeed in this ever-changing world, you must be able to learn new things continuously and well – and that requires, among other things, getting good at being bad first.

 

“I am still learning.” -Michelangelo

 

There’s a generational change from Boomers and Gen-X to Millennials that is also at play. How do different generations react to this concept? 

Generally, we’ve found it’s somewhat easier for younger folks to be bad first in the service of learning new skills. They tend to be still in the process of developing their expertise and are often therefore less “stuck” in what they already know. Also, most Millennials have grown up experiencing daily change in technology, communication, society, and business – for them, keeping up with ever-accelerating change has been the norm for their whole lives. However, many Millennials have a hard time with other aspects of new learning – especially Aspiration and Neutral Self-Awareness.

 

4 Mental Skills for Learning

 

1. Develop Aspiration

Let’s talk about your ANEW concept. A, for Aspiration, is the first step.

The model at the core of Be Bad First consists of four mental skills for learning that we call ANEW: Aspiration, Neutral Self-Awareness, Endless Curiosity, and Willingness to Be Bad First. Becoming adept at these skills will allow you to be a high-payoff learner, a master of mastery.

Aspiration means, quite simply, wanting something that you don’t now have. In terms of learning, aspiration is key because we only learn the things we want to learn. For instance, you can say over and over that you want to learn Spanish – but if you don’t make the required effort, it means you don’t really want to do it.

 

“Great learners unearth and then build their aspiration.” –Erika Andersen

 

I believe we often tell ourselves we want to do things because we worry that if we don’t actually want to, there’s nothing we can do about it. Fortunately, that’s not true. You can change your level of aspiration: you can make yourself want to do something. The secret is to identify benefits that are personally motivating to you of doing or learning that thing, and then envisioning a future where you’re reaping those benefits. (You may have noticed that you do this automatically when you do want to do something.)

So for example, if you decided to ramp up your aspiration to learn Spanish, you’d think about ways in which you might benefit from doing that – and perhaps the one that really resonates for you is that it would enable you to be a part of the team that’s expanding your company into the Chilean market. You imagine yourself in a couple of years, on that team, living in Santiago and building new business. If that’s personally exciting to you, I suspect you’ll suddenly find yourself taking real steps to improve your Spanish.

By the way, the problem many Millennials have with Aspiration is their belief that wanting or not wanting to do things is permanent and unchangeable – and they tend to reinforce their not-wanting by saying things like “No, I don’t want to – it’s just not me.” However, I’ve worked with Millennials for whom the idea that they can consciously change their level of “wanting” is hugely liberating, once they accept it.

 

 2. Cultivate Neutral Self-Awareness

N, Neutral Self-Awareness. That one grabbed my attention. I think all of us have witnessed someone who is completely unaware of something – thinking they have a strength when everyone else knows it is a weakness. What’s the best way to see yourself objectively? 

Wonderful question! The place to start, when trying to become more neutrally self-aware, is to note how you’re talking to yourself about yourself. Our self-awareness (or lack thereof) lives in our mental monologue. We’re continually commenting on ourselves internally: I’m great at that – I’m terrible at that – I used to be good at that, but I’ve lost the knack – I’m terrified of trying new things – I don’t mind making mistakes – I’m a slow learner – I’m the smartest guy in the room – I already know that…. You get the idea. Sadly, this internal commentary can often be dead wrong – and we tend to accept it without question because it’s happening inside our own head, most often beneath our conscious awareness. It’s like subliminal advertising!Be Bad First

So the way to become more self-aware is to recognize and question what you’re saying to yourself about yourself. For example, let’s say your boss tells you that you need to get better at delivering tough news to your employees. Perhaps your first thought is, What? I’m good at that. I may not be as direct as my boss would like, but at least I don’t make my folks feel bad.

Once you notice that you’re saying this to yourself, rather than just accepting it as true, ask yourself, Is that accurate? That has the effect of taking you “off automatic” and causing you to examine your beliefs about yourself more consciously. You might then realize that you don’t really know if your self-talk is accurate. So then you ask yourself, What facts do I have in this area? You might then remember that one person on your team has been consistently missing deadlines, and you’ve been “waiting for the right time to mention it” for months. Or that quite often when you think you’re being clear with employees about changes you want them to make in their behavior, they don’t seem to get the message. Now your self-talk about where you’re starting from in this area might shift to something like, I can see my boss’ point – I don’t seem to be very good at communicating difficult messages in a way that works.

And you notice, in this example, that as your self-talk becomes more accurate, you’re more neutrally self-aware, and better able to understand and accept what you need to learn.

(Many Millennials have a hard time with this because their parents have told them they’re great at everything, so their self-talk about their current strengths and weaknesses in areas of new learning is both woefully inaccurate and somewhat “stuck.” However, this same approach to recognizing and managing their self-talk is equally effective if they buy the core premise of needing to get more neutrally self-aware.)

 

“Accurate self-talk frees the brain to focus on learning.” –Erika Andersen

 

3. Have Endless Curiosity

Improve Your Leadership With the Mindfulness Edge

Be Mindful Even If Your Mind is Full

Get the Mindfulness Edge

Most of us have heard of mindfulness. These days it is all the rage in certain circles. My friend Matt Tenney is one who practices it in a way that inspires. It’s not just how he does it but also where he first learned it: in a prison cell. That’s right, my friend Matt was once behind bars where he changed his entire outlook and changed the course of his life. In fact, that dark time in his life seems to have been the best time because many people have learned from his mistakes and from what he learned through the ordeal.

 

“Every moment of our lives can be infused with the deepest meaning possible.” –Matt Tenney

 

Today, Matt Tenney works to develop highly effective leaders who achieve extraordinary long-term business outcomes—and live more fulfilling lives—as a result of realizing high levels of self-mastery. He is a social entrepreneur, an author, a keynote speaker, and a corporate trainer. Matt’s clients include Wells Fargo, Marriott, Keller Williams, Four Seasons, and many other companies, associations, and universities.

His first book, Serve to Be Great, is one I highly recommend. Now, his latest is all about mindfulness and how it can rewire your brain for success. It is a fascinating read, full of research to back up the many claims of the practice. I recently asked Matt about his latest book, The Mindfulness Edge: How to Rewire Your Brain for Leadership and Personal Excellence Without Adding to Your Schedule.

 

Train Your Mind for Optimal Performance

What are the key ways mindfulness can help us improve professionally and personally?

Everyone seems to agree that all successes and all failures begin in the mind. Yet very few of us take time to train the mind to function better. Most of us add knowledge through study, which can be very helpful. However, we know that a person can be very “book smart” but still have great difficulty making good decisions and/or developing and sustaining healthy relationships with other people.

Matt TenneyIt is clear that just as important as what we know is the type of mind we show up with every day. Mindfulness training provides a way to systematically develop a healthier, more effective mind, and there’s now a large body of research suggesting that mindfulness training changes the physical structure of our brains in ways that help us perform better both professionally and personally.

Perhaps most important for business, mindfulness training changes the brain in ways that enhance self-awareness and mental agility, which may be the two most important leadership skills there are. These skills reduce the degree to which we’re influenced by the biases we all have. This freedom from bias can dramatically improve our business acumen and our impact on the bottom line.

Also, self-awareness is the foundation of emotional and social intelligence, which are essential for creating and sustaining high-performance team cultures. All other things being equal, over the long term, a team with a more positive emotional climate is going to significantly outperform a team with a negative emotional climate. Mindfulness training improves our impact on the emotional climate of our teams.

Mindfulness training can also have a dramatic impact on our personal lives. The practice helps free us from unpleasant emotions like anxiety, fear, and anger and helps develop a special type of happiness that does not depend on what happens to us or what we have. We can train to develop unconditional happiness.

 

Mindfulness training results in highly refined levels of self-awareness.

 

The Biggest Mindfulness Misconception

Many people read about mindfulness and have a variety of perceptions about it. What is the biggest misconception people have about the practice?

The biggest misconception I see is that people conflate being mindful and techniques for developing mindfulness. People think engaging in mindfulness practice means we have to add to our schedules unfamiliar techniques like sitting still and watching our breath go in and out. Sitting still and watching our breath is not necessarily mindfulness practice. It is one technique, of many, that can facilitate the development of mindfulness.

To begin practicing mindfulness, you don’t need to add anything to your schedule. You just need to make and sustain a subtle inner shift during the activities you already engage in every day.

 

Study: Mindfulness training results in physical changes to the structure of the brain.

 

What’s your definition of mindfulness?

Get The Best from Yourself And Others

Success Starts With Your Thoughts

My friend Lee Colan is the author of 13 books and the co-founder of The L Group. Recently, I had the opportunity to sit down and talk with him about leadership and attitude and consistent execution (or what Lee calls adherence).

Lee reminds us that so much of our success starts with our thoughts. Thoughts influence our beliefs, which influence our words. Our words reflect our commitments, which influence our choice of actions. Ultimately, our actions influence the results we achieve.

getting-the-best-from-yourself-and-others

But it all starts with the thoughts in our head.

As Lee says it, “Your thoughts today lead to your results tomorrow.”

In this brief interview, Lee shares more about this model and why consistent execution is so important.

Below are a few stand-out quotes from Lee:

 

“Your thoughts today lead to your results tomorrow.” –Lee Colan

 

“Winning depends less on a brilliant plan than on consistent actions.” –Lee Colan

 

“Those who underestimate the intelligence of others tend to overestimate their own.” –Lee Colan

 

“You don’t have to be great to get started, but you do have to get started to be great.” –Lee Colan

 

“The most important conversation you will ever have is the one with yourself.” –Lee Colan

How to Become An Authentic Leader

Be Authentic

A few months ago, I read Henna Inam’s new book, Wired for Authenticity: Seven Practices to Inspire, Adapt & Lead and subsequently posted an interview with her. Her work on leadership authenticity is not only fascinating, but is essential for any aspiring leader to master. Recently, I had the opportunity to meet Henna and talk more about being an authentic leader.

Throughout all of our discussion and throughout all of Henna’s writing, I noticed a key theme: service to others. Everything we do should be in a place of service. It’s one of the reasons I was drawn to her work.

 

“Authentic leadership is about leading from the core of who we are.” -Henna Inam

 

Here are a few lessons from Henna on becoming an authentic leader:

 

Defeat the Inner Saboteur