How to Transform Your Culture To Stay Ahead

Cultural Transformations

How to Transform Your Culture

In all of the organizations I have had the privilege to lead, I am always thinking and focusing on culture. Culture, to me, is important both at home and at work. It is the engine that either limits potential or sustains success.


“Transforming culture is the real leadership work.” –John Mattone


Cultural Transformations BookcoverToday it seems every forward-thinking company is focused on cultural reinvention. John Mattone and Nick Vaidya’s new book, Cultural Transformations: Lessons of Leadership and Corporate Reinvention was one that I read with great interest. Not only do the authors outline the imperative to continually transform corporate culture to stay ahead of the competition, but they also interview numerous corporate leaders to provide examples to lead the way.

John Mattone has been featured here before. He’s a leadership guru, a top-ranked CEO coach, and runs a top-ranked leadership blog. Whenever he contacts me, I know that I will learn something. I recently had the opportunity to talk with him about his latest work.


“The culture you create and reinforce will determine your success.” –John Mattone


Culture Change is Constant

When you talk about cultural transformation, what are you referring to?  Under what circumstances might a company look to transform its culture?

Always. The need to transform culture and ensure that you always have the culture in place to drive sustained operating success is a never-ending pursuit and business priority. A healthy, vibrant and mature culture will drive success and keep any organization “ahead of the curve.” So many factors are creating “disruption” in all sectors—digitization, globalization, and the need to operate at two-speeds (fast in emerging economies, slower in mature economies). Traditional differentiators like size, scope, legacy and market position are no longer differentiators. To stay ahead of the curve, CEO’s and senior teams must always be re-thinking, re-shaping, and reinventing their own purpose as well as the purpose of the enterprise. It is no longer about the company you want to create; it is now much more about the company that you must create.

Copyright John Mattone and Nick Vaidya; Used by Permission Copyright John Mattone and Nick Vaidya; Used by Permission



“The need to transform culture is a never-ending pursuit and business priority.” –John Mattone



Defining the Right Culture for You

How do you define what is the right culture for your organization?

You have to be passionate and diligent about measuring everything. This is the 6th step of my Cultural Transformation Model. Measuring operating metrics is part of it. Measuring the effectiveness of your talent systems, your engagement levels, and getting views from your customers and suppliers, and actually measuring what’s working and not working in your culture are all critical. Ultimately, it’s about leveraging your strengths and gifts—the positive legacy aspects of your business (and culture) and addressing the “gaps” and having a laser-focus discipline is what’s required. Sometimes, the C-level team determines based on this “world of feedback” that the company must become more innovative. This will then lead to strategies on how to recruit and select talent who possess the capability to be agile, nimble and innovative. Prescription before diagnosis is malpractice in medicine. However, I would say the same principle applies in the world of corporate reinvention and renewal.

Copyright John Mattone and Nick Vaidya; Used by Permission Copyright John Mattone and Nick Vaidya; Used by Permission


“A healthy, vibrant and mature culture will drive success.” –John Mattone


The Role of the Leader

5 Phases of Simple Leadership

Simple Leadership

You may read the title of this post and think, “Leadership seems to be anything but simple!”


“The way to have a great future is to have a lot of great todays.” -Michael Nichols


My friend Dr. Michael Nichols developed a model for simple leadership that you may find particularly effective. Dr. Nichols is an executive coach who helps teams develop a vision and strategy to achieve their goals. The author of Creating Your Business Vision, he also helps individuals pursue intentional growth.


“Obstacles occur to help you determine if you really believe in the vision.” -Michael Nichols


His model for simple leadership:

  1. Purpose. What’s most important to me?
  2. Path. Where am I headed?
  3. Plan. What should I be doing?
  4. Prepare. How and when will I do it?
  5. People. Who will live and work with me?

One interesting fact I didn’t realize until this interview:

Over 70% of leaders say they have ZERO close friends.



Over 70% of leaders say they have ZERO close friends.


That was particularly stunning and perhaps a wake-up call for some leaders as to what really matters.

Copyright Dr. Nichols. Used by Permission. Copyright Dr. Nichols. Used by Permission.

If you want to be more deliberate in your goals, strategy, and planning, study the simple leadership model.


“You can gain authority and position without connecting with others, but you won’t have many friends.” -Michael Nichols

Close the 3 Life Gaps Causing Stress and Dissatisfaction

Close the gaps

3 Life Gaps


Hyrum W. Smith is the co-founder and former CEO of Franklin Covey. His latest book The 3 Gaps: Are You Making a Difference?, shows how to lead a fulfilling life by closing these gaps. The book is filled with stories of people who overcome challenges to live a life of purpose.


“Governing values are simply a description of one’s highest priorities.” -Hyrum Smith


I recently asked him about his latest work on achieving a meaningful and impactful life, a life in balance.


3 Life Gaps

The Beliefs Gap. The gap between the behaviors that meet our needs and those that do not.

The Values Gap. The gap between what we value and where we actually spend our time.

The Time Gap. The gap between what we plan to do and what we actually do.


You share four steps for monitoring and changing your beliefs. Is there one that most people struggle with?

Typically, the hardest thing for any of us to do is to admit that “the only problem in my life is me.” This is why the very first step is to admit that the problem lies with us. It is perhaps a sign of our times that we tend to externalize more today than ever before. We don’t look first to ourselves but tend to blame circumstances or the actions of others for our challenges. Getting past that first hurdle is the key to closing this gap.


“Any belief that drives behavior that does not meet your basic needs over time is an incorrect belief.” -Hyrum Smith


How and why do people often get off track with their stated values? 

One of the ways we miss the mark is by failing to realize the importance of identifying our key values. Life is filled with “have to do” events and “someone expects me to do” events and “once in a while I’d like to do something for myself” events. It takes a concerted effort to identify the values that should be our highest priorities and then to compare our activities to those values. We get off track because we don’t focus on these values. We assume that they will take care of themselves. They usually don’t.


“The only thing you have 100% control over is you.” -Hyrum Smith


Make the Magic 15 Minutes Work for You

Truths to Empower Millennial Leaders

Activate Leadership

Empowering Millennial Leaders 

On a trip in the Rockies, Jon Mertz experienced the wonders of aspen trees and walked away with a strong perception that the Millennial generation and these aspen trees shared many of the same qualities. He saw them both as “connection-rich, purpose-filled, and community-centered.”

Jon is the author of Activate Leadership: Aspen Truths to Empower Millennial Leaders and he blogs at Thin Difference. He recently shared some of his concepts and his research into the Millennial generation with me.


Survey: 6 in 10 Millennials want a sense of purpose at work.


Facts About Millennials

You write about Millennials. Share some facts on this generation.

In the United States, Millennials are the largest generation, standing tall at over 80 million, and they make-up over 30 percent of the workplace today. They are quickly becoming the majority. Millennials cannot be ignored and should not be stereotyped. After all, Millennials are the next generation of leaders. Period!

Some statistics that energize me about this next generation of leaders are:

  • 64 percent of Millennials say they regularly keep up with what is going on in the world.
  • 75 percent of Millennials claim businesses are more focused on personal agendas than helping society, and 6 in 10 want to feel a “sense of purpose” in working for their organization.
  • 87 percent believe business success should be measured in terms of more than just financial performance—elements to include are employee satisfaction and retention, customer satisfaction and retention, and contribution to local communities.

What Millennials have the opportunity to create is a new digital citizenship. The new digital citizenship has the potential to enhance trust, transparency, purpose, accountability, and sustainability within and across organizations. I know this sounds lofty, but I believe in what Millennials are bringing to politics, business, and charitable organizations.


“Clarity is the fuel to make collaboration work.” -Jon Mertz


Millennial Misconceptions

What’s are the biggest misconceptions about them?

The biggest misperception about Millennials is that they are an entitled generation. New influences were present through societal and technology changes, no different than previous generations. Intensity of change accelerates, though. What I have found is not a sense of entitlement but a sense of how can we make things better. Embedded in this is a strong sense of purpose and problem solving. These are the traits Millennials are using.

An example of this is the Food Recovery Network. Two college students volunteered at a nearby homeless shelter. Back on campus after lunch, they saw good food being thrown away. How can people a few miles away have little food and good food is being thrown away here? They set out to solve this problem by working with the university to deliver the food to nearby shelters. Today, this social good initiative is active in over 160 chapters and has recovered over 1 million pounds of food across the United States.

Millennials are not entitled, but they are blazing a trail of renewal in solving real problems with purpose-filled solutions.


Survey: 87 percent of Millennials believe business success is more than just financial performance.


Find the Right Tempo

Let’s talk about patience. You say it cultivates growth. There are other times that we need a high sense of urgency and drive. How do you know what is needed?

There is no stock answer to finding the right tempo between patience and impatience. What patience engages is a visual of pace and stride. Patience embodies doing the work, learning our craft and honing our skills. Being patient is not wasted time. It is as Steve Martin said, “Being so good they cannot ignore you.”

Copyright Jon Mertz, Used by Permission Copyright Jon Mertz, Used by Permission

On the order side is stride. To achieve bigger missions and purpose, we need to step up to start a company, change jobs, move on, or re-start. Getting this timing right takes the right alignment of heart and mind. More specifically: