Excelling at Strategic Changes with Stragility

Strategic Changes

Excel at Strategic Change

It’s more important than ever to be agile enough to respond to new trends, to change with speed, and to reinvent yourself or your organization.

 

How do you build a company that is capable of making these changes?

How do you make change stick?

What should leaders do to make strategy actionable?

 

“Strategy is about making choices; it’s about deliberately choosing to be different.” -Michael Porter

 

Ellen R. Auster and Lisa Hillenbrand are the authors of STRAGILITY: Excelling at Strategic Changes. Ellen Auster is Professor of Strategic Management at York University. Lisa Hillenbrand is the founder of Lisa Hillenbrand & Associates. Their new book provides an actionable guide to helping strategy turn into successful execution. The authors have joined forces and have a new consulting firm called Stragility Change Management.

I recently asked them about their research and work in helping leaders excel at strategic change.

 

“In a period of rapid structural change, the only ones who survive are the Change Leaders.” -Peter Drucker

 

Master the 4 Stragility Skills

What is stragility?

Stragility is our word for Strategic, Agile, People Powered Change. It is the skills we all need to successfully lead organizational change. Tragically, 70% of changes fail — leaving companies and careers in ruin. Stragility skills can help all of us beat these odds. Whether you are a CEO, a midlevel manager, or front line supervisor, our book will help you lead successful change.

There are four critical Stragility Skills: sense and shift strategy, embrace the politics to build support for the change, inspire and engage the organization, and build change fitness to counter the change fatigue that is epidemic in our organizations today.

 

4 Stragility Skills

 

Skills to Excel at Strategic Changes

The title of Chapter 2 is intriguing “From Lock and Load to Sense and Shift.” Would you explain a little more about this shift in thinking?

Faced with relentless pressures, locking and loading on strategy is tempting but not a good idea. The world is always changing, and we need to stay ahead of the pack to succeed, or we’ll get blindsided. So sensing and shifting is about checking macro forces, keeping an eye on competitors’ moves, and watching those on the periphery on a regular basis. That way we can avoid, for example, what happened to Blackberry – once so dominant in cell phones, but so focused on competing incrementally that they totally missed the disruptive game-changing iPhone.

 

“Unless people are convinced about what you are asking them to do, they are not going to make it happen.” -Ravi Kant

 

Doing regular internal check-ins to see what’s working well that can be amplified or re-applied and to identify what’s not working well that needs to be addressed is also key to continuing to evolve and staying out in front.

For example, Macy’s CEO Terry Lundgren has successfully steered Macy’s through a decade of growth by sensing and shifting strategies to delight customers. They’ve tailored offerings in each store, focused on developing employees’ selling skills, and become increasingly good at embracing new channels – like mobile and digital sales. We advocate that all organizations, big and small, sense and shift strategies to better serve customers and deliver their missions.

 

“One of the penalties for refusing to participate in politics is that you end up being governed by your inferiors.” -Plato

 

Embrace Politics

Politics is a negative word to most, but you say to embrace it. Why is this so critical to change management?

Ignoring politics or trying to push people forward when they’re resisting usually backfires and leads to more escalation not less. However, when we enroll people in the changes, understand their point of view, and address their concerns, then we not only can move forward, but we build commitment, passion and ownership. As a result, everyone offers their best ideas and helps to propel the change forward. Beyond the immediate change, this is also essential for creating receptivity to future changes.

In his first week as President of KFC, David Novak faced a national franchisee meeting full of angry franchisees. Business was soft and they were furious. In the face of this, Novak needed to marshal his political skills. Instead of getting defensive, he began the meeting by reminding everyone of their shared purpose and mission and then listened to concerns. Then, he divided the group into breakout sessions, each with the task of imagining they were President of KFC and coming up with an action plan. The groups returned with three proposals: improve quality, train people, and launch new menu items. And that’s what they did. And in the process they got back to growing. It is a great example of managing the politics and emotions of change.

 

McKinsey Study: Organizations built on strengths 2x more likely to succeed than those focused on problems.

 

Utilize Key Influencers

Talk a little about the importance of key influencers in driving change.

Key influencers are individuals who are the opinion leaders in the organization. These key influencers often have the resources, skills or social networks needed to win over the hearts and minds of the larger group. Influencers can also be very helpful in enabling their groups or teams to understand the pros and cons of change from the standpoint of different stakeholders, and in persuading others to support the change.

In addition to listening and engaging with those predisposed positively towards the change, we also need to work with key influencers who are more skeptical. Most leaders are inclined to pay attention to the supporters and ignore the skeptics. As tempting as it is to walk away from so-called skeptics, this is rarely the best approach.

In reality, many are what we’d call “positive skeptics.” That is, they believe that the change has flaws that need to be addressed. Engaging these skeptics has many benefits. They can be catalysts for rethinking different aspects of the change to make it more successful – which can save teams months of rework by catching flaws early. Second, involving them often leads to their increased ownership and commitment. Instead of standing on the sidelines, they often become change as the change rolls out. Finally, engaging them sends a powerful signal to the rest of the organization that all voices and opinions are important, alternative points of view can be heard, and constructive feedback on this and future efforts is welcome.

 

“People often have insufficient understanding of why they need to change.”

 

How can we enroll people to get passionate about the change?

Do You Have A Leadership Lifeline?

Man Hand Grab Grip Strong Climb To Sky Big Rope

Leadership Lifelines

It’s 10:25 a.m. on a Thursday.  Your calendar indicates that you have a meeting with your boss at 10:30 in her office to update her on an important company project.  You grab a pen, your notepad, and a printout outlining the status of each open item.

Walking into her office, you immediately realize that the meeting agenda will be different.  Sitting next to your boss is the Human Resources Director.  Your boss says, “Sit down. There’s no easy way to say this, but your position has been eliminated.”

You’re not sure whether they see you gasp for air.  The sharp breath you take is to try to slow yourself down.  You feel heat rushing up into your face like lava erupting from a volcano.  Your heartbeat feels like you are running as it begins to pound faster.

You don’t even hear the rest of the dialogue. You stare blankly as your boss exits the room, and you are left with HR and a stack of paper.

 

“Facing your fears robs them of their power.” -Mark Burnett

 

What are you going to do?

 

The Stress of Losing a Job

Losing your job rates as one of life’s biggest stressors.  That stress ratchets up dramatically if you have little or no savings.  But it’s not just about money.  For many, it’s also about identity.  Losing friends and colleagues, and feeling ostracized, are also contributing factors.

And in most cases it is a blow to self-esteem.  Often your higher-level thinking will lose out to emotions. Change is hard, especially when you don’t control it.

 

“You have power over your mind, not outside events. Realize this and you will find strength.” -Marcus Aurelius

 

After you lose your employment, experts quickly tell you that you need to network.  Because, they will say, the way to a new job is through your network.

  • “Who do you know?”
  • “Who is in a position to help you?”
  • “Who are the most influential people in your network?”
  • “Who will you ask to be references?”

I have been both the recipient and the originator of networking calls. If you are looking for a job, you are inevitably going to call everyone you can.

Because I have a large network, most months I receive several calls or emails from people looking for work.  I truly feel for these people. I understand the challenge.  It’s stressful. Earlier on, I tried to help everyone.  Now, though I try, I just don’t have the time or bandwidth to help most people. That’s difficult for me because I want to help every person that I possibly can in these difficult situations.

 

“It’s not stress that kills us, it’s our reaction to it.” -Hans Seyle

 

Common and Uncommon Advice

Advice you will often hear: Network. Build your connections. Meet people at industry events. Become an expert in your field.

Here’s the advice you don’t often hear:

What To Do When Your Team Gets Stuck

When Teams Get Stuck

Why Teams Get Stuck

Jeff DeGraff is known as the Dean of Innovation. He’s a professor at the Ross School of Business at the University of Michigan and he has worked with some of the biggest global corporations ranging from Apple to GE to Coca-Cola.

I have personally called Jeff to help brainstorm issues and help jumpstart creativity. One of the many things I learned from Jeff was that innovation does not happen in the solitude of a eureka moment. It happens more often in teams.

So, what happens when a team gets stuck? I asked the Dean of Innovation to share his thoughts on why teams get stuck and what to do about it.

 

“Innovation is created as a result of constructive conflict.” -Jeff DeGraff

 

3 Common Reasons Teams Get Stuck

Organizations and teams alike get stuck for a wide variety of reasons, but there are three that are most common: 1). They have chosen the wrong people to lead the way 2). They spend too long in the planning cycle, and 3). They miss the key handoffs and get out of sequence.

Let’s take a look at how to resolve these issues:

 

1.They have chosen the wrong people to lead the way. 

Innovation project teams are like baseball teams. You need lots of different players to play different positions at different times. Start by tinkering with your lineup. Move folks around. Trade for better players and don’t be afraid to cut some players. Innovation teams are often led by command and control project leaders who have spent their careers eliminating variation; not creating it. Make the tough decision to move them along. Watch the movie Moneyball a few times, and you will get the point.

15 May Day Quotes

Spring Beauty

New Beginnings

It’s the first of May.  In some parts of the world, May Day is a traditional spring holiday and a day that signals rebirth and new beginnings.

So, if you’ve had a bad week, shake it off and enjoy a new start.

Here are some quotes to inspire you as the season begins:

 

“Some old-fashioned things like fresh air and sunshine are hard to beat.” –Laura Ingalls Wilder

 

“If we had no winter the spring would not be so pleasant.” –Anne Bradstreet

 

“Every flower must grow through dirt” –Laurie Jean Sennott

 

“…I hear the sounds of melting snow outside my window every night and with the first faint scent of spring, I remember life exists…”-John Geddes

 

“You can cut all the flowers but you cannot keep spring from coming.” –Pablo Neruda

 

“No winter lasts forever; no spring skips its turn.” – Hal Borland

 

“That is one good thing about this world…there are always sure to be more springs.”-L.M. Montgomery

 

“Let go of yesterday. Let today be a new beginning and be the best that you can, and you’ll get to where God wants you to be.” –Joel Osteen

 

“Life stands before me like an eternal spring with new and brilliant clothes.” –Carl Friedrich Gauss

 

“It is so small a thing to have enjoyed the sun, to have lived light in the spring, to have loved, to have thought, to have done.” –Matthew Arnold

 

“Every new beginning comes from other beginning’s end.” –Seneca

 

“Autumn arrives in early morning, but spring at the close of a winter day.” –Elizabeth Bowen

 

“From the end spring new beginnings.” –Pliny the Elder

How Leaders Start Movements

3 Minute Lesson on Movements

In this 3 minute TedTalk, Derek Sivers analyzes how leaders start movements.

Leaders need to do something that sets them apart from everyone else, but the leader needs to recognize their first followers and the crucial role they play. By nurturing their first followers and treating them as equals, it becomes less about the leader and more about the movement.

 

“The first follower is what transforms a lone nut into a leader.” -Derek Sivers

 

Below are some of the lessons we learn from Derek about movements and leadership.

A leader:

  • Stands out
  • Risks ridicule
  • Embraces followers as equals
  • Demonstrates a willingness to be public

Derek shares that “the first follower is what transforms a lone nut into a leader.” In many ways, the first follower is also very much a leader.

Have the courage to stand up. Be willing to join in.

 

“A man is only a leader when a follower stands beside him.” –Mark Brouwer

 

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